Customer Relationship Management (CRM) Software for Service Business Market size is estimated to be USD 73.39 Billion in 2024 and is expected to reach USD 113.12 Billion by 2033 at a CAGR of 5.2% from 2026 to 2033.
The global Customer Relationship Management (CRM) software market has experienced substantial growth, with the market size reaching $56.2 billion in 2022 and projected to expand to $103.5 billion by 2027, reflecting a compound annual growth rate (CAGR) of 13% during the forecast period. This growth is driven by the increasing adoption of CRM solutions across various service industries aiming to enhance customer engagement and streamline operations.
Regionally, North America has maintained a leading position in the CRM software market. In 2022, the U.S. CRM market alone was valued at $20.50 billion and is anticipated to grow at a CAGR of 12.5% from 2023 to 2030. The Asia Pacific region is also witnessing significant growth, fueled by rapid digital transformation and increased investment in customer service solutions across emerging economies. These regional trends present substantial opportunities for CRM software providers to cater to the evolving needs of service businesses worldwide.
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Zoho
NetHunt
HubSpot
Benchmark Email
NetSuite(Oracle)
Salesforce
Freshwork
Stingo
Yottled
ICRM
KAPTURE
Lead Force
Solid Performers
OneHash
SugarCRM
InfusionSoft (Keap)
LeadSquared
Corefactors
Creatio
Tranquil CRM
Plumb5
Pipelinersales
Simply CRM
Sell.Do
Kylas
TalentRecruit
monday.com
SmallBizCRM
Orderry
Service CRM
By the year 2030, the scale for growth in the market research industry is reported to be above 120 billion which further indicates its projected compound annual growth rate (CAGR), of more than 5.8% from 2023 to 2030. There have also been disruptions in the industry due to advancements in machine learning, artificial intelligence and data analytics There is predictive analysis and real time information about consumers which such technologies provide to the companies enabling them to make better and precise decisions. In addition, new innovative techniques such as mobile surveys, social listening, and online panels, which emphasize speed, precision, and customization, are also transforming this particular sector.
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Growing demand for below applications around the world has had a direct impact on the growth of the Global Customer Relationship Management (CRM) Software for Service Business Market
SMEs in sectors like cleaning, maintenance, and repairs
Consulting and professional services
Healthcare and wellness businesses
IT service providers
Large-scale professional services firms
Global consulting companies
Financial services and insurance providers
Multinational IT service management companies
Healthcare and medical services
Legal services and law firms
Financial and accounting services
IT and technology services
Real estate services
Automated CRM systems for self-service businesses
Personalized CRM for client-focused services
Collaborative CRM for team-based service delivery
Omnichannel CRM for seamless customer communication
Short-term service providers
Long-term service contracts
On-demand service providers
Subscription-based service models
US (United States, US and Mexico)
Europe (Germany, UK, France, Italy, Russia, Turkey, etc.)
Asia-Pacific (China, Japan, Korea, India, Australia, Indonesia, Thailand, Philippines, Malaysia and Vietnam)
South America (Brazil, Argentina, Columbia, etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
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1. Introduction of the Global Customer Relationship Management (CRM) Software for Service Business Market
Overview of the Market
Scope of Report
Assumptions
2. Executive Summary
3. Research Methodology of Verified Market Reports
Data Mining
Validation
Primary Interviews
List of Data Sources
4. Global Customer Relationship Management (CRM) Software for Service Business Market Outlook
Overview
Market Dynamics
Drivers
Restraints
Opportunities
Porters Five Force Model
Value Chain Analysis
5. Global Customer Relationship Management (CRM) Software for Service Business Market, By Type
6. Global Customer Relationship Management (CRM) Software for Service Business Market, By Application
7. Global Customer Relationship Management (CRM) Software for Service Business Market, By Geography
US
Europe
Asia Pacific
Rest of the World
8. Global Customer Relationship Management (CRM) Software for Service Business Market Competitive Landscape
Overview
Company Market Ranking
Key Development Strategies
9. Company Profiles
10. Appendix
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