For call center, the iJoy Over-Ear is my pick for a bluetooth headset for call center use, with a built-in mic and straightforward Bluetooth connectivity.
bluetooth headset for call center at a Glance
• iJoy Over-Ear — best for straightforward Bluetooth calls; pick this if you want soft cushioned over-ear cups, a built-in mic, and a 3.5 mm backup connection.
• Valorise Gaming Headset — best for long call sessions at a desk; pick this if memory sponge cushions and a retractable ENC microphone appeal to you.
• Valorise Gaming Headset — best for a matching black-and-red setup; pick this if you want Bluetooth, a USB-A and Type-C dongle, and the listed 3.5 mm connection.
The iJoy Over-Ear is a simple, Bluetooth 5 over-ear headset with a built-in microphone. Its appeal for a call center is its uncomplicated setup: it connects wirelessly to Bluetooth-enabled devices, and it also has a 3.5 mm jack for a wired connection. I’d start here if you want one headset for calls and everyday listening rather than a gaming-focused model with several connection modes.
Soft, cushioned ear cups and a snug fit are intended to make it comfortable for work, study, and daily use. That over-ear design can be a sensible choice if you want the ear cups to sit around your ears rather than rest on them. The product information also lists passive noise control, but does not specify active noise cancellation or a dedicated system for blocking office chatter. I would not choose it on the assumption that it will silence a busy room.
The built-in mic supports calls and meetings, while the listed sound profile is aimed at balanced everyday listening. That makes the iJoy a practical, less complicated candidate for routine voice conversations. Its Bluetooth range is listed as 10 meters, and the battery information gives up to 10 hours of average life with a two-hour charge time. Those details may suit a workday broken into calls and breaks, though the stated battery life is not an all-day guarantee for every use pattern.
We compare products from their published specs and features; the verdicts below are our independent editorial opinions.
Updated: 2026-10-15 · 7 min read · Independent comparison
The main trade-off is that the feature set is modest beside the Valorise options. There is no listed retractable ENC microphone, USB dongle, or memory foam cushion. The iJoy does include a backup wire and an SD slot in its product title, but the supplied details do not explain the SD slot’s functions. In my opinion, it is the most approachable pick here when uncomplicated Bluetooth calling matters more than specialized call controls.
This black-and-white Valorise headset is a more feature-heavy over-ear option. It supports Bluetooth 5.4, plus wireless connections through a USB-A and Type-C dongle, and it includes a 3.5 mm cable connection. That range gives it more ways to connect than the iJoy, which can be useful if you switch between a computer, phone, or compatible tablet. The listed compatibility includes PC, Mac, PS5, PS4, and Nintendo Switch; Bluetooth mode is described for phones and tablets. The microphone is listed as invalid for Nintendo Switch use, so that platform is not a good choice if voice chat is essential.
For frequent calls, its standout feature is the retractable microphone with ENC noise reduction. The product information describes a microphone designed to preserve the speaker’s voice while reducing background noise. That is a more call-oriented mic setup than the iJoy’s basic built-in microphone, although no specific office noise level or call outcome is guaranteed. A one-touch mute is also listed, a useful control to have close by when you need to silence yourself during a meeting.
The memory sponge cushions, breathable fabric, and rotating ear cups give this headset a more elaborate fit design. If you are specifically looking for a memory foam ear cushions headset for call center work, this is the closest match among these three. Its 100-hour battery figure is listed for Bluetooth mode with the RGB lighting and microphone off; the 2.4 GHz mode is listed at 45 hours with the lights and mic on. Those conditions matter: the longest figure does not describe every configuration. It also supports use while charging and has a 3.5 mm connection as another fallback.
The trade-off is complexity. This is a gaming headset with surround sound and RGB lighting, rather than a purpose-built office headset. It may be more headset than someone needs for basic phone calls, and its stated controls and connection choices may require some setup. In my opinion, it is the stronger alternative if mic features and multiple device connections matter more than keeping the design simple.
The second Valorise entry shares the same UG-08S-001 model designation and many of the same core specifications: Bluetooth 5.4, a USB-A and Type-C wireless dongle, a 3.5 mm connection, memory sponge ear cushions, and a noise-canceling microphone. Its listed color is black and red. On paper, it offers much the same call-related toolkit as the black-and-white version, so the choice between them is primarily about the stated color and warranty details rather than a different microphone or connection system.
The combination of Bluetooth and dongle connections can suit a worker who uses more than one type of device. Bluetooth is listed for phones and tablets, while the dongle supports several named platforms, including PC, Mac, PS5, and PS4. The 3.5 mm cable provides another connection route. As with the other Valorise model, the product description says the Nintendo Switch microphone is invalid, so I would not rely on it for Switch voice calls.
Its retractable ENC mic and one-touch mute are attractive features for someone who moves between conversation and quiet listening. The memory sponge cushions and breathable fabric are also relevant for longer sessions. The listed battery life is up to 100 hours, with a two-hour charge time, but the product information does not give the same detailed usage conditions as the other Valorise sheet. I would treat that figure as a stated specification, not a promise of a particular work schedule.
The main drawback is that this is still a gaming-oriented headset, with features such as RGB lighting and surround sound that may not matter in a call-center setup. The published frequency-range information is also inconsistent: one field gives 20 Hz to 20,000 Hz, while another lists 20 Hz to 2000 Hz. I would not base a buying decision on that conflicting figure. In my opinion, this version makes sense if the black-and-red finish is your preference and you want the same broad connection and mic features as the other Valorise.
I compared the published connection, microphone, comfort, and battery features relevant to desk-based calling.
The order reflects my independent editorial opinion, not a claim that any headset is right for every workplace.
No brand paid for placement.
FAQ
Which headset is simplest for Bluetooth calls?
The iJoy connects to Bluetooth-enabled devices and has a built-in microphone. It also offers a 3.5 mm jack, so it is the straightforward choice here if you do not need a USB dongle or retractable mic.
No. All three are listed as over-ear headsets with ear cups that cover the ears. If you specifically need an open-ear design, these options do not match that form factor.
Both Valorise models list soft memory sponge cushions and breathable fabric. The iJoy lists soft cushioned ear cups, but its specifications do not identify them as memory foam.
The Valorise models list a retractable ENC microphone, and the black-and-white model also lists one-touch mute. Its stated battery life varies by mode and settings: the longer Bluetooth figure assumes the RGB lights and microphone are off.
For call center use, I recommend the iJoy if you want uncomplicated Bluetooth calling and a 3.5 mm fallback; choose a Valorise if a retractable noise-reduction mic and dongle connections better fit your setup.
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