1. Bluebus.co.in (Travel Town TechnologiesLtd.) provides a technology platform for online bus ticketing that connects intending travellers with bus partners. Bluebus does not own or operate or offer the services of transportation to the user. Bluebus also doesn’t act as an agent of any bus partner in the process of providing the above-mentioned technology platform services.

2. The arrival and departure times mentioned on the ticket are only tentative timings. Buses may be delayed due to some unavoidable reasons like traffic jams etc. However, the bus will not leave the source before the time that is mentioned on the ticket. Passengers are advised to call the bus partner contact number mentioned in the ticket and reconfirm the boarding point location and departure time on the day of journey.

4. Bluebus Ultima and Assured classification of Bus Partners is done from time-to-time based on Customer’s Feedback and Surveys conducted by Bluebus. Bluebus is showing the classification for customers to make an informed decision while choosing a Bus Partner for their journey. The choice of the bus partner is purely at the discretion of the customer. The classification of Bus Partner might change depending on the service performance of bus partner.

5. The passengers should reach at the mentioned boarding points 15 minutes prior to the scheduled departure time.

6. Any complaints/grievances should be reported in a week’s time from date of journey performed.

7. A booking is considered confirmed if the booking confirmation page is shown to the customer, even if SMS/Email fails to deliver for any reason.

8. If ticket confirmation/cancellation, SMS/Email, is not sent for any reason, if reported it can be resent by our support team. SMS/Email might fail to deliver or get delayed for several reasons which are not in Bluebus’s control.

9. Payment gateway/service charges – Bluebus will not charge any additional payment gateway charge or service unless otherwise specified in the booking details page.

10. Bluebus.co.in provides a platform to Insurance company to list and Advertise their services on the website and App and allows customers You (“Customer/You”) to select Insurance Policy, based on your preferences. The listing of an Insurance Policy on the website does not constitute and should not be regarded as a recommendation. Once a reservation is made, and Insurance policy is selected You are agreeing to the terms and conditions of the Insurance Company.

11. By making a booking on Bluebus.co.in – customer acknowledges that Bluebus will Call/Email/SMS or send alerts to give/take information regarding his/her bookings.

12. In case of any claims arising out of unforeseen consequences/exigencies, BLUEBUS liability would be limited to the extent of two times the value of the booking amount.

13. Partial Cancellation for APSRTC/TSRTC allowed only once.

14. The terms and conditions of our services can be amended, modified or withdrawn by Bluebus.co.in at any time without notice.

15. All legal disputes are subject to exclusive jurisdiction of the competent courts in Chennai (Tamilnadu)only.

1. The cancellation terms are different for each bus partner and are set by the bus partner itself. These terms are shown while booking as well as on the ticket printout/Email confirmation.

2. The cut-off time for cancelling a bus ticket depends on either bus start time/boarding point time/bus origin start time. For example: If the bus is scheduled to start from Origin Place at 4 PM and scheduled to reach your en-route selected city at 8 PM and scheduled to reach your selected boarding point at 8:15 PM then the Bus Origin Start Time is 4 PM, Bus Start Time is 8 PM and Boarding Point Time is 8:15 PM.

3. Please read the cancellation terms provided in the search page against each bus service.

4. Tickets booked online should be cancelled online only.

5. Bluebus.co.in will charge Rs.15 as a cancellation fee other than what the bus partner charges for every seat cancelled.

6. Cancellation charges are applicable on original fare but not on the discounted fare. The cancellation charges are deducted from the collected/discounted fare and the balance is refunded. [For example: If the original ticket fare is Rs.1000 and your discounted fare is Rs.900, the cancellation charges are calculated on the original fare. i.e., on Rs.1000. So if the cancellation charges are 10%, your refund amount would be Rs.900-100 - 15 = Rs.785.]

7. Some of the bus partners accept Partial Cancellation. Please go through the Cancellation Terms in the Ticket.

8. Preponement or Postponement cannot be done once ticket is confirmed.

9. a) If service is cancelled by APSRTC for any reason, customer should cancel the ticket within 15 days from the date of journey to get full refund. b) Cancellation of such tickets is not allowed after 15 days from the date of journey.

10. In case of ticket cancellation, Insurance amount is non-refundable.

11. Sevice Fee/GST are non-refundable for Ticket Cancellation/Service Cancellation.

1. Refunds processed for cancelled tickets are transferred to the passenger’s bank account / debit / credit / ITZ card that was used while booking the tickets.

2. All Refunds are processed automatically upon cancellation of tickets. Your bank may take 2-7 working days to credit this amount to your account/card.

3. In case the refund amount is not credited to your account in 7 days from the date of refund, we kindly request you to send an email to support@bluebus.co.in along with the ticket details/order details and credit/debit/Wallet statement (in PDF format) from the date of booking to till date. We will provide you the necessary support in crediting back the refund amount.

4. No refund will be processed for No-Show Passengers (Passenger who do not report at the boarding point on time).

5. Any transaction charges/Ticket Delivery charges collected shall not be refunded if the tickets are cancelled by the customer.

6. In the event of cancellation of a bus / service trip by the bus partner, Bluebus.co.in will assist the passenger in providing an alternative service, subject to availability. In case an alternative is not available, then Bluebus.co.in shall be liable to the passenger only to the extent of refunding the sum paid by the passenger for the price of the ticket..

7. Provisions/amenities like video, air conditioning, or water bottle or any such other services mentioned on Bluebus.co.in are to help you to make an informed decision. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.