This Privacy Policy ("Policy") explains how [Bloodline: Shadowfall] ("we", "us", or "our") collects, uses, stores, discloses, and protects the information you ("you" or "user") provide or we collect when you use our mobile game "Bloodline: Shadowfall" (the "Game") and any related services (collectively, the "Services"). By downloading, installing, or using the Game and Services, you acknowledge that you have read, understood, and agreed to the terms of this Policy, including our collection and use of information as described herein. If you do not agree to this Policy, please do not use the Game or any Services.
If a merger, acquisition, reorganization, bankruptcy or other similar event occurs, your personal information may be transferred to the successor, and we will try our best to announce in advance, disclose the details of the event and the successor information, and require the successor to also handle your personal information in accordance with this Privacy Policy. If the successor needs to process your personal information beyond the scope of this Privacy Policy, the successor is responsible for notifying you of the details of the proposed processing of your personal information and obtaining your and/or your parents and/or guardians' (if applicable) consent again if required by applicable laws and regulations.
1. What data we collect and process
(1) Data we collect (directly from users or through third parties)
i. Account registration information: When you create an account, we may collect your username, email address, mobile phone number, password, verification code and Open ID to help you create and manage your account so that you can use our Services, provide game login services and other purposes set out in Section 2 of this Privacy Policy.
ii. Birthday. Where applicable, you may be required to provide us with your birthday when applying for birthday gifts or other benefits available on our Services. You can choose to provide us with your birthday in your user profile.
iii. Associated social media account information (third party). If you choose to log in to our Services through your social media account, we may receive your social media account information from the third-party social media provider. Such information obtained from the third-party social media provider will be added to your account information.
iv. Profile information. You can choose to create your profile in our Services (if any) by setting a nickname, creating your personal signature, uploading your avatar and other information (depending on the settings of our Services).
v. Game data. We process information about your game status, progress and usage statistics to provide you with feedback and information, and for other purposes specified in Section 2 of this Privacy Policy.
vi. Chat data. If you use the chat function in our services (such as in-game chat), we may process communication records, and we will apply end-to-end encryption to protect your data.
vii. Malicious content information. Nickname, signature, chat data (only in text form); to ensure a harmonious and healthy network environment in the game, we collect the above information to avoid you from posting some remarks that may offend or disturb others through your signature, nickname or chat data in our services (violating the terms of service, such as pornographic content).
viii. User service information. When you seek our technical and/or customer service support and/or exercise any of your legal rights as a data subject, we may collect the information you provide when communicating with our support team.
ix. Survey information. If you participate in our survey, we will collect your survey responses.
x. Activity participation information. If you agree to participate in any activities organized by us (such as sweepstakes), we may collect your participation information, including your name, UID, email address, mobile phone number, nickname, country/region. If you win any prizes, you may also need to provide us with your mailing address so that we can send the prize to you. Your event participation information may be added to your account.
xi. Internet Protocol (IP) Address and Other Device Information.
xii. Advertising Information. Advertising ID and Select Device Information, we store the advertising ID and other device information for that advertisement with your personal data to track the success of our advertising and marketing programs. In addition, we may use your de-identified email address to track the success of our advertising and marketing programs after appropriate technical security measures (such as encryption and hashing) are taken to de-identify your email address, including email addresses collected from third-party social media providers when you log in through your social media account.
xiii. Payment Data. If you choose to make a purchase using your account, we may need to collect your payment data to process your purchase and related activities, which may include your name, bank/debit/credit card number, card expiration date, billing address (country, city, zip code, address), and CVV.
xiv. Other Information Required for Special Notice. For certain websites, applications or services we provide, we may collect additional information in addition to the information listed above. We will have a separate privacy notice to inform you how we process your personal data when you use a specific service. Such separate privacy statements will apply to personal data processed for such separate services.
In order to better provide you with a complete gaming experience, we may combine and update personal data we collect with data from third-party contractors to update your profile (e.g., information from your associated third-party accounts), conduct market analysis and/or other activities set forth in Section 2 of this Privacy Policy, with your prior consent or if we have other legal basis permitted by applicable law.
When you use or interact with third-party services that may be available on our Services, such as third-party social media widgets, sharing buttons and/or login mechanisms, this Privacy Policy does not and will not extend to such features, which shall be subject to the respective third-party privacy policies.
(2) Data We Collect Automatically
To ensure secure and stable operation, provide a fair gaming environment, prevent cheating, improve the functionality and quality of Genesis Masters: Pet Tactics services, and other purposes described in Section 2 of this Privacy Policy, we may automatically collect data using mechanisms such as cookies, browser network storage, and application data cache. The categories of data we automatically collect include device-related data (including device ID, device name, device type/model, MAC address, IMEI data, CPU data, graphics card model, operating system version and language, time zone, screen DPI, device resolution, memory data, and graphics card model), data related to errors, bugs, crashes, and diagnostics (including registration/login time, game version, UID, stack traces, crash reports, abnormal process data), and other security-related data (including installed APK names, launch time, request and referral URLs, and system activity details, game-related plug-in and runtime data, and data related to external plug-ins). We also automatically collect data about your interactions with our services, such as the pages and other content you view, any content you post, and the date and time of your visit.
In specific circumstances, we may collect additional personal data in addition to the categories described here based on your consent or other legal bases. When this happens, we will provide more information about any changes in our collection or processing methods or purposes that are different or not expressly stated in the details of this Privacy Policy.
2. Why we collect and process your personal information
(1) allowing you to access or restrict your access to our services;
(2) providing you with the services you request and fulfilling our contractual obligations to you;
(3) analyzing and administering our services for system administration, user services, security, fraud detection, checking the authenticity of account owners, archiving and/or backup;
(4) correcting errors or mistakes, improving our services and responding to customer needs and preferences, including language and location customization, personalized support and instructions, and other responses;
(5) developing new services or products and improving user experience;
(6) verifying and confirming payments;
(7) delivering advertisements that may be relevant to your interests and tracking the success of our advertising and marketing programs;
(8) communicating with users (including sending SMS and/or push notifications) and taking action on violations;
(9) personalizing your experience;
(10) keeping you up to date with product announcements and providing other information related to our services;
(11) Provide software verification, upgrades and management, and notify you of special events;
(12) Provide opportunities to participate in our surveys or activities;
(13) Fulfill our obligations under applicable laws and regulations and respond to requests from government authorities;
(14) Establish, exercise or defend legal claims;
(15) Analyze, analyze, segment, combine and/or update all collected data (whether in aggregate or personalized form) to improve the quality of our services and provide a better experience;
(16) Protect the integrity, information security and financial security of our services or users, comply with legal obligations, and enforce compliance with the Terms of Service or other restrictions on your use of our services;
(17) Track your flow through our websites and applications to verify that you are not a robot and optimize our services; and/or
(18) For any other purpose for which we provide specific notice when collecting information.
For the above purposes, our affiliates may be entrusted to process your information, provided that such affiliates comply with the terms of this Privacy Policy.
3. Advertising and Your Choices
In order to provide personalized advertising, you acknowledge and agree that we may collect and process data to:
(1) deliver, target and improve our advertising; and/or
(2) improve advertising and other marketing and promotional activities.
We or our authorized contractors may deliver advertising, marketing or promotional information. If you do not wish to receive such information, you may request that we or our contractors remove your data from our contact lists.
For advertising, marketing or promotional information, you may choose not to receive such information by following the instructions therein, such as emails, online communication channels or other contact methods we provide. For example, you may choose not to receive out-of-game push notifications on mobile applications by checking your settings and turning off "Allow Notifications" (iOS/Android).
4. Cookies and Similar Technologies
To measure the effectiveness of our Services, we may use cookies, which are small text files used to add functionality or track website usage. From time to time, we may use cookies and/or authorize third-party tracking utilities to (a) log your IP address to determine a user's path through our website and identify repeat users of our website, (b) collect the website or source that linked or referred you to our Services, and/or (c) collect technical data about the device and software you use to access our Services, your device's operating system, and other similar technical data. If you do not wish to accept cookies or wish to be notified when a cookie is placed, you can set your web browser to do so (if your browser permits).
We use cookies, web beacons and similar technologies to personalize your experience on our Services and for a variety of other purposes, including:
(1) Remembering you: Cookies, web beacons and similar technologies help us recognize you as a registered user and retain preferences or data you have previously provided;
(2) Analyzing how you use our Services: Cookies, web beacons and similar technologies help us understand what visitors (including users) do on our Services or which pages or sections are most popular;
(3) Serving ads: Cookies, web beacons and similar technologies help us serve you ads that we think will be relevant or of interest to you based on the data you provide; and/or
(4)Other related functions or purposes mentioned in Section 2 of this document.
We or our authorized contractors may use cookies and similar technologies to provide and personalize the Services, prevent fraud and achieve the other purposes listed above. Please note that you can disable cookies in your browser settings, but if you do so, some parts of our Services may not function properly.
5. Who can access your personal information
(1) Other in-game users of our services
Other users may access your in-game activities during group challenges, for example. Other users may also see your displayed data and read messages you post on or through our services. You acknowledge and agree that our services may also include message boards, communities, forums and/or other chat areas where users can exchange ideas or communicate with other users, and that any data you post to any communication area is publicly visible. We strongly recommend that all users avoid posting personal or sensitive data on or through our services at all times.
(2) Competent authorities
We may provide some of your personal information to government authorities as required by applicable laws and regulations. In addition, we may disclose certain of your personal data to a strictly limited range of recipients when we reasonably believe it is necessary to protect us, our users or parts of the public.
In addition to requirements of applicable laws and regulations, we reserve the right to disclose your personal data if we believe in good faith that disclosing such data is necessary to identify, contact or bring legal action against you if we reasonably believe that (a) you have breached any other agreement between you and us, such as the Terms of Service, this Privacy Policy, or have otherwise harmed us; (b) you have violated the rights and interests of a third party (including, but not limited to, intellectual property rights); and/or (c) it is necessary to prevent fraud or other illegal activity.
(3) Third-party providers
Genesis Masters: Pet Tactics may work with the following types of third parties on or through our Services to help us provide you with services and features:
i. Social networking portals that provide login and/or content sharing services for our Services;
ii. Logistics service providers that provide transportation services, such as delivering physical prizes to users;
iii. Information communication service providers that provide SMS services;
iv. Payment service providers that provide payment services, such as assisting in the operation of our Services, facilitating user payments, and maintaining user transaction history;
v. Advertising service contractors that provide marketing and advertising activities, including showing you ads that we think you may be interested in, conducting programs, tracking success, and analyzing their effectiveness; and
vi. Other contractors established to provide you with our Services (if any).
In addition, such contractors may use cookies, web beacons, and/or other tracking technologies to collect or receive data about you. For example, users who purchase and/or subscribe to products or services will be required to provide additional data to third-party payment contractors, such as a valid credit card number and expiration date. Such third-party payment contractors may collect, process, and retain your data to process payments and resolve subsequent payment disputes and inquiries. We may also receive, process and store information provided by you and/or such third-party payment contractors to confirm payments, record purchase history and/or protect our legitimate interests in resolving subsequent payment disputes and inquiries.
When a specific third party is involved in collecting data and information, please refer directly to the privacy policy on its official website and learn more about its data processing practices.
We may also disclose your information with your permission.
6. Data Retention
Unless deleted at your request or as otherwise required by law, we will only retain your data while your account is active or only for as long as necessary to provide you with gaming services.
If you request removal or deletion of your personal data, we will retain your data for as long as required by applicable laws and regulations, such as to comply with our legal obligations, resolve disputes, and/or enforce your agreement with us. Please note that removing or deleting any of your data may result in our termination of certain applicable services.
If required by law, we will only store your information for as long as necessary to achieve the purpose for which the information was collected and processed, or if applicable laws and regulations provide for longer storage and retention periods. Upon expiration of such period, your personal data will be deleted, blocked, or anonymized as required by applicable laws and regulations.
7. Your Rights and Choices
As a user of our services, you may have the following data protection rights and the right to withdraw your consent, as per applicable laws and regulations. You may also have the right to complain to your local government.
To exercise any of the following applicable rights or to exercise any other statutory data subject rights you may have under applicable laws and regulations, you may contact us using the contact information under the “Contact and Complaints” heading below.
To protect the security of your account and personal data, we may ask you to provide certain additional information before we respond to your request. In certain cases, we may refuse to comply with your request as permitted by applicable laws and regulations. We may also charge a reasonable fee for complying with your request in accordance with applicable laws, for example, if your request is clearly repetitive or excessive.
(1) Right to Know What Personal Data is Collected or Disclosed
You have the right to access the personal data we hold about you, namely (i) information about whether your personal data is collected or disclosed, (ii) the categories of personal data collected or disclosed, (iii) the categories of sources for which the personal data was collected, and (iv) the business or commercial purpose (if any) for which the personal data was collected or disclosed; and you have the right to request a copy of the personal data we are processing by submitting a verifiable request to us using the contact information in the “Contact and Complaints” section below. You may also exercise your right to access certain personal data through the privacy settings available in the Services (e.g., your profile page or privacy dashboard), as applicable.
(2) Right to Rectification
If we process your personal data, we will endeavor to ensure that your personal data is accurate and up-to-date by implementing appropriate measures to achieve the purposes for which it was collected. If your personal information is inaccurate or incomplete, you have the right to request the correction of the inaccurate personal information in accordance with applicable laws and regulations, and you may modify the information in the privacy settings of the Services (if any).
(3) Right to request deletion of personal information
If the reasons set out in Section 2 of this Privacy Policy no longer apply or there is another legal basis for deletion of personal information, you have the right to request deletion of your personal information by submitting a verifiable request to the contact information under “Contact and Complaints” below.
You acknowledge and agree that upon deletion of your account, you will not be able to access game-related services, including account information, subscriptions and game-related information associated with that account, nor will you be able to access other services through your account.
(4) Right to opt-out of marketing communications
You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing information we send you.
(5) Right to complain
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority (if applicable).
(6) Right to withdraw consent
If we have collected and processed your personal data with your consent, you may withdraw your consent in accordance with applicable law. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal data conducted in reliance on lawful processing grounds other than consent. In many cases, we need to use your personal data so that we can provide you with your requested services. If you do not provide us with the required personal data, or you withdraw your consent for us to use and/or disclose your personal data for these purposes, we may not be able to continue to serve you or provide you with your requested services.
8. Protecting Your Data
In connection with your use of our Services, we have endeavored to take reasonable steps to prevent unauthorized access or improper use of your personal data, such as organizational controls, technical protections, and other safeguards.
Unfortunately, the transmission of information via the Internet is not completely secure. While we strive to protect your personal data, we also remind you to be aware of hacking, cyber-attacks, and other risks on the Internet.
Therefore, we strongly recommend that you take all possible precautions to protect your personal data when using our Services, including, but not limited to, changing your password from time to time, using a combination of letters and numbers when creating a password, using a secure browser, and/or taking other possible security measures.
Please note that advertisers or websites that have links to our Website may collect personal data about you. This Privacy Policy does not apply to such third-party services and cannot control the activities of these other advertisers or websites. We strongly recommend that you read the privacy policies of third-party websites to which you may be directed before providing any personal data.
9. Account Deletion.
9.1 You can delete your account or certain personal information by logging into your game account. If you believe there is any other personal information we process that you wish us to delete, please send an email to [e3lanotopia13@gmail.com ].
9.2 You may request us to delete personal information we hold about you in the following cases:
(a) you believe we no longer need to hold such personal information;
(b) you believe that the personal information we hold about you is being unlawfully processed.
9.3 While we consider your request, you may also exercise your right to restrict our processing of your personal information (as described below).
9.4 If data protection law provides that we have a legitimate reason to retain personal information (for example, to defend lawful claims or freedom of expression), we may need to retain personal information, but we will notify you if this is the case. If you request us to delete personal information that has been publicly disclosed on the game service, and there is a reason to delete it, we will take reasonable steps to try to inform others who display the personal information or provide links to it to also delete the personal information.