Privacy Policy for Blaze, Blaze Restaurant Partner, and Blaze Delivery

Effective Date: 2 November 2026
Contact Email: mailbox@blazeapp.in

1. Introduction

This Privacy Policy explains how Blaze, Blaze Restaurant Partner, and Blaze Delivery (collectively referred to as the “Apps”) collect, use, store, and share information when users access our food ordering, shopping, maps, navigation, restaurant management, and delivery services.

Blaze is intended for customers who browse products, explore available services, and place food or shopping orders.

Blaze Restaurant Partner is intended for restaurants and business partners who manage menus, products, incoming orders, and restaurant operations.

Blaze Delivery is intended for delivery partners who receive delivery assignments, manage orders, navigate routes, and complete deliveries.

By using any of these Apps, you acknowledge this Privacy Policy. Where required by applicable law, we will request consent separately before collecting or processing personal information.

2. Information We May Collect

Depending on the App and features you use, we may collect the following information:

Personal Information: Name, phone number, email address, profile details, and information provided during registration or customer support.

Location Information: Approximate or precise location, delivery addresses, and location information required for nearby services, address selection, navigation, delivery assignment, and order tracking. Background location may be used by applicable delivery features only when necessary, properly disclosed, and permitted by the user and applicable requirements.

Order and Shopping Information: Products viewed or ordered, cart details, food orders, order IDs, purchase history, delivery instructions, order status, returns, refunds, and related transaction details.

Restaurant and Business Information: Restaurant name, business contact information, menus, product listings, prices, availability, operating details, and order fulfilment information.

Delivery Information: Assigned orders, pickup and drop-off details, delivery status, delivery history, and information required to complete deliveries.

Payment Information: Payment status, transaction references, refund details, and related billing information. Payments may be processed by third-party payment providers. We do not intend to store complete payment-card details unless the relevant payment system specifically supports and authorizes such handling.

Device and Technical Information: Device model, operating system, app version, IP address, crash reports, diagnostic logs, and technical identifiers used for security and troubleshooting.

Communications: Messages, feedback, support requests, and other information you voluntarily provide.

The information collected depends on the App you use, the features enabled, and the permissions you grant.

3. How We Use Information

We may use collected information to:

• Create and manage customer, restaurant, and delivery partner accounts.

• Display available food items, products, categories, prices, and services.

• Process food and shopping orders.

• Manage restaurant menus, inventory, and order fulfilment.

• Assign deliveries and coordinate pickup and drop-off.

• Provide maps, navigation, and location-based services.

• Provide order status updates and delivery tracking.

• Process payments, refunds, and transaction records through applicable providers.

• Send order confirmations, delivery updates, verification codes, and service notifications.

• Respond to customer, restaurant, and delivery partner support requests.

• Improve app performance, reliability, and user experience.

• Detect fraud, prevent misuse, and protect accounts and services.

• Comply with applicable legal and regulatory requirements.

4. Location Permissions and Tracking

Location information may be used for nearby services, address selection, navigation, delivery assignment, pickup coordination, and tracking an active delivery.

If a feature requires location access while the App is in the background, the relevant purpose will be disclosed before the applicable permission is requested, and consent will be obtained where required. Background location will only be used for features that genuinely require it and where the necessary permission has been granted.

Users can manage location permissions through their device settings. Disabling location access may limit some location-dependent features.

5. How We Share Information

We may share relevant information with:

• Restaurants involved in preparing and fulfilling customer orders.

• Delivery partners assigned to collect or deliver orders.

• Customers, where necessary for order fulfilment and delivery communication.

• Payment gateways and financial service providers for transaction processing.

• Service providers supporting hosting, maps, navigation, analytics, notifications, and customer support.

• Security and fraud-prevention providers.

• Government authorities or other parties when required by law or necessary to protect rights, safety, and security.

For example, a restaurant may receive the order details needed to prepare a customer's food order. A delivery partner may receive pickup details and the customer's delivery address to complete a delivery. We aim to share only the information reasonably necessary for the relevant service.

We do not sell personal information as a standalone product.

6. Third-Party Services

The Apps may use third-party services such as cloud hosting, payment gateways, mapping platforms, analytics tools, crash reporting services, and push-notification providers. These services may process relevant information according to their own privacy policies and applicable contractual obligations.

Our privacy disclosures and Google Play Data safety declarations should accurately reflect the third-party services and SDKs used by the Apps.

7. Data Security

We use reasonable technical and organisational measures intended to protect information against unauthorized access, loss, misuse, or alteration. However, no electronic transmission or storage method can be guaranteed to be completely secure.

Users should protect their login credentials and contact us if they suspect unauthorized access to their accounts.

8. Data Retention and Account Deletion

We retain information for as long as reasonably necessary to provide services, maintain order and transaction records, resolve disputes, prevent fraud, and meet applicable legal obligations.

Users may request account deletion by emailing mailbox@blazeapp.in with the subject “Account Deletion Request.” Please include your registered phone number or email address and specify which Blaze App account you want deleted.

We will verify the request and delete or anonymise associated information that no longer needs to be retained, subject to applicable legal, security, financial, and dispute-resolution requirements. Any information retained for a legitimate legal or security reason will be handled according to applicable requirements.

Uninstalling an App does not automatically delete your account or associated information. Where account creation is supported, users can also use the account deletion option provided within the App or through our designated web deletion resource.

9. User Choices and Rights

Depending on applicable law, users may request access to, correction of, or deletion of their personal information. Users can manage device permissions, including location and notifications, through their device settings.

For privacy-related questions or requests, contact us using the email provided below.

10. Children's Privacy

The Apps are not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, contact us so that we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, data practices, or legal requirements change. Updated versions will be published with a revised effective date. Additional notice or consent will be provided where required.

12. Contact Us

For privacy questions, account deletion requests, or other concerns, contact:

Email: mailbox@blazeapp.in

Apps Covered: Blaze, Blaze Restaurant Partner, and Blaze Delivery.