Blair E. Jones
Remote (U.S. Hours: PST - EST-Aligned) | blairs.resume@gmail.com | +507 6073-1797
CUSTOMER SUCCESS MANAGER / STRATEGIC ACCOUNT MANAGER / CORPORATE TRAINER
Enterprise Account Management | Client Relationship Management | Revenue Expansion | Renewals | Consultative Sales | Technical Fluency | Training & Sales Enablement
PROFESSIONAL SUMMARY
Strategic Account Management and Customer Success professional with SaaS experience managing 160 mid-market, Enterprise and growth accounts, supported by 25+ years of customer-facing technical sales, account management, and client relationship experience. Own complex customer relationships across retention, renewals, expansion, executive engagement, and consultative selling, with extremely high renewal and retention performance. Known for uncovering customer needs, aligning solutions to business objectives, negotiating effectively, and developing long-term commercial relationships.
Extensive corporate training experience, traveling throughout North America to educate non-technical sales teams on electronic fundamentals, product knowledge, and effective sales techniques.
CORE COMPETENCIES
Strategic Account Management • Enterprise Relationship Management • Technical Training for Non-Technical People • Account Growth • Renewals & Retention • Upsell & Cross-Sell • Revenue Expansion • Consultative Selling • Executive Stakeholder Management • Contract Negotiation • Customer Business Reviews • Churn Mitigation • Technical Sales • Cross-Functional Collaboration • Customer Advocacy
PROFESSIONAL EXPERIENCE
Customer Success Manager (SaaS) - LenderHomepage.com (Remote)
March 2022 - Present
· Manage a portfolio of 160 mid-market, Enterprise and growth SaaS accounts, serving as the primary commercial relationship owner across retention, renewals, and account expansion.
· Maintaining and expanding recurring revenue across the portfolio while maintaining very high renewal and retention performance.
· Build executive and operational relationships through QBRs/EBRs, business reviews, training, status reviews, and proactive account planning.
· Identify expansion opportunities through consultative discovery, connect customer needs to relevant solutions, and support upsell and cross-sell initiatives.
· Identify at-risk accounts, lead recovery and churn-mitigation efforts, and protect long-term revenue through proactive relationship management.
· Partner with support, product, and leadership teams to resolve issues, coordinate priorities, and strengthen the overall customer relationship.
· Use ChurnZero and CRM tools to monitor account health, engagement, renewal timing, and expansion opportunities.
Independent Business Operations & Real Estate Management
2012 - 2022
· Managed acquisitions, negotiations, budgeting, vendor relationships, and property transactions, developing strong commercial judgment and financial discipline.
· Evaluated opportunities, negotiated terms, coordinated multiple stakeholders, and managed transactions from initial consideration through completion.
Account Manager / Quality Manager - Inventure Engineering
2008 - 2012
· Expanded existing industrial customer accounts and secured new RFQ-based repeat business through relationship development, technical understanding, and responsive account management.
· Balanced commercial account responsibilities with quality and operational leadership, implementing an ISO 9000 quality program and in-house QA/QC processes.
Owner - Echo Hill Computer Systems
1998 - 2008
· Owned and operated a computer sales and service business generating approximately $600K in annual revenue, with responsibility for sales, customer relationships, service delivery, security, and networking solutions.
Technical Account Manager / Applications Engineer – Arrow Electronics (Canada) Ltd.
1988 - 1998
· Conducted discovery and sales operations within large electronic OEM accounts, securing design wins and RFP-type sales contracts on a wide range of high-volume electronic components and systems.
ADDITIONAL CAREER HIGHLIGHTS
Built a strong foundation in consultative technical sales, enterprise relationship management, and customer education through progressive customer-facing roles. Delivered technical training programs throughout the United States and Canada, negotiated complex commercial agreements with executive stakeholders, and represented industry-leading technology manufacturers including Intel, AMD, Texas Instruments, Motorola, and other Fortune 500 partners. Developed the commercial, technical, and communication skills that continue to support success in strategic account management today.
TECHNICAL & BUSINESS TOOLS
ChurnZero • HubSpot • Slack • Microsoft 365 • Google Workspace • Zoom • Loom • Canva • CRM Platforms • AI tools including Claude, Gemini, ChatGPT, Copilot, Nano Banana, etc.
Introduction Video & LinkedIn Profile: