Bookings, Deposit and Cancellation Policy
All appointments require a deposit. All appointments must be booked at least 72 hours in advance. Same-day appointments are an extra $70, and next-day appointments are an extra $50. If you don’t cancel within 24 hours, you’ll forfeit your deposit and have to pay a new one to book another appointment. When booking, a 50% deposit is due to secure your appointment. The deposit made during booking will be applied to your total balance due the day of your appointment. Please note that all deposits are nonrefundable.
All clients are given a 15-minute grace period. After that, you’ll be charged a $20 late fee. After 20 minutes, your appointment will be canceled, and you’ll have to pay the full service fee. We kindly remind you that we have a 24-hour cancellation policy. Cancellation after 24 hours of a scheduled cleaning will result in a 50% service fee. Cancellation without notice when we arrive at a scheduled job or if we can’t access your home will result in a full-price fee. If you cancel more than twice, $75 will be added to your next booking.
Before we enter your home, all pets must be secure. We don’t clean animal feces or stool, and we don’t clean pet habitats, beds, cages, or litter boxes.
Prices may vary depending on the condition of your house and appliances.
