Frequently Asked Questions
Frequently Asked Questions
Embedded Files
Installation & Setup
Installation & Setup
Q: How do I install BlackFriday 365?
A: Visit the Chrome Web Store, search for "BlackFriday 365", and click "Add to Chrome". The extension will appear in your toolbar (look for the blue icon with a downward graph).
Q: Which browsers are supported?
A: Currently supports Chrome, Edge, Brave, and other Chromium-based browsers. Firefox support is planned for the future.
Q: Do I need to create an account?
A: No! BlackFriday 365 works immediately after installation with no signup required.
Using the Extension
Using the Extension
Q: How do I track a product?
A: Simply visit any product page on a supported retailer. The extension automatically detects and tracks the product. Click the extension icon to view price history and deal scores.
Q: What is the "Deal Score"?
A: Our Deal Score (0-100) shows how good the current price is compared to historical data:
- 80-100: Excellent Deal β
- 60-79: Good Deal π
- 40-59: Fair Price β οΈ
- 0-39: Poor Deal / Overpriced β
Q: Can I track products from stores you don't support?
A: Yes! Use our Custom Product feature. Click "Add This Product" on any unsupported website, enter the product details, and we'll track it locally on your device.
Q: How often are prices updated?
A: Prices are checked each time you visit a product page. We store historical data to show trends over time.
Troubleshooting
Troubleshooting
Q: The extension isn't detecting a product. What should I do?
A: Try these steps:
1. Reload the page (F5 or Ctrl+R)
2. Make sure you're on an actual product page (not search results)
3. Check if the store is in our supported list
4. Try the "Track This Price" button in the popup
Q: I see "No product detected" on a supported store
A: Some products use different URL formats. First, try reloading the page. If that doesn't work, please report the specific product URL so we can add support for that format.
Q: The price shown is incorrect
A: This can happen if:
- The product has multiple formats (Kindle vs Hardcover)
- The page has promotional pricing
- The retailer's page structure changed
- Please report the specific product URL so we can investigate.
Q: Can I delete tracking history?
A: For custom products: Yes, click the "Delete Custom Product" button
For regular tracked products: History is stored online to provide accurate deal scores for all users
Privacy & Data
Privacy & Data
Q: What data do you collect?
A: We only collect:
- Product URLs you visit (on supported stores)
- Product prices and titles
- Timestamps of price checks
We DO NOT collect:
- Your personal information
- Your purchase history
- Your browsing on non-shopping sites
Q: Is my data shared with retailers or third parties?
A: No. We never share your data with retailers, advertisers, or third parties. Price data is used solely to provide historical trends and deal scores.
Q: How can I contact you?
A: Email: richardcranker@gmail.com
Or use our Bug Report or Feature Request forms
Response time: 24-48 hours
Store Requests
Store Requests
Q: Can you add support for [Store Name]?
A: We're always adding new stores! [Suggest a store here β]
Popular requests are prioritized. Let us know:
- Which store
- Why you'd like it added
- How often you shop there
Subscription & BillingΒ
Subscription & BillingΒ
Q: How does the free trial work?
A: Install the extension and get full access to all features for 30 days - no credit card required. After 30 days, you'll be prompted to subscribe for $2.99/month to continue using the extension.
Q: How do I subscribe after my trial ends?
A: When your trial ends, the extension will show a subscription prompt. Click "Subscribe Now" to complete your purchase through Gumroad. After subscribing, enter your email in the extension to verify and activate your subscription instantly.
Q: Can I cancel my subscription?
A: Yes! You can cancel anytime through your Gumroad account. Your access will continue until the end of your current billing period.
Q: What payment methods do you accept?
A: We use Gumroad for secure payment processing. They accept all major credit cards, PayPal, and other payment methods.
Q: Do you offer refunds?
A: Yes! If you're not satisfied within the first 30 days after your paid subscription starts, contact richardcranker@gmail.com for a full refund.
Page updated
Google Sites
Report abuse