bitey-support

Bitey – Support

Get help with the Bitey app: recipes, meal planning, subscription, and account.

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Email: support@bitey.app

We aim to reply within 1–2 business days. For privacy or data requests, you can also write to privacy@bitey.app.

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FREQUENTLY ASKED QUESTIONS

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Subscription & billing

• How do I restore my purchase?

Open Bitey → Settings (or the paywall) → tap “Restore purchases.” Your premium access will be restored if you previously subscribed with the same Apple ID or Google account.

• How do I cancel or manage my subscription?

Subscriptions are managed by Apple or Google. On iPhone: Settings → [your name] → Subscriptions. On Android: Play Store → Menu → Subscriptions. You can cancel or change your plan there.

• I was charged but don’t have access. What should I do?

Tap “Restore purchases” in the app. If it still doesn’t work, email us at support@bitey.app with the email address used for the purchase and we’ll help.

• Can I get a refund?

Refunds are handled by Apple (App Store) or Google (Play Store). You can request a refund in your purchase history in the App Store or Play Store app.

Account & data

• How do I delete my account?

In the app: Settings → Account (or Account settings) → Delete account. You can also contact us at support@bitey.app and we can process the request.

• Where is my data stored?

If you sign in, your recipes and data are synced to our servers so you can use them on other devices. We do not sell your data. See our Privacy Policy for details.

• I forgot my password / I sign in with Apple or Google

Sign-in is handled by Apple or Google. Use “Sign in with Apple” or “Sign in with Google” and manage your account or password in your device settings or on the provider’s website.

App & features

• The app isn’t working as expected

Try closing and reopening the app, then check for updates in the App Store or Play Store. If the issue continues, email support@bitey.app and describe what you see (and your device and OS version if possible).

• I have a feature request or feedback

We’d love to hear from you. Email support@bitey.app with your idea or feedback.

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LEGAL & POLICIES

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• Terms of Use – rules for using Bitey

• Privacy Policy – how we collect and use data

• Medical disclaimer – recipes and content are not medical advice

You can find these in the app under Settings, or we can send links by email on request.

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Thank you for using Bitey.

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