Bitex99 Privacy Policy

Last updated: July 8, 2026

1. Introduction and Scope

Bitex99.in ("Bitex99," "we," "us," "our") operates the Bitex99 mobile application and related services (the "Services"), a hyper-local food delivery platform connecting customers, restaurant partners, and delivery partners in small Indian towns.

This policy describes what information we collect through the Services, how we use it, who we share it with, and the choices you have. By creating an account or using the Services, you agree to this policy. If you do not agree, please do not use the Services.

This policy applies to information collected through the Bitex99 app and related backend services. It does not cover information collected by third parties we don't control, such as your bank, UPI app, or mobile carrier — please review their own privacy policies separately.

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above; continued use of the Services after changes are posted means you accept the updated policy.

2. Age Requirement

The Services are intended for users aged 13 and older. If you are a parent or guardian and believe a child under 13 has provided us with personal information, please contact us using the details in Section 14 and we will take steps to delete that information.

3. Information We Collect

3.1 All Users (Customers, Restaurant Partners, Delivery Partners)

• Phone number — required for account creation and login (verified via one-time password).

• Name, email address — optional profile fields.

• Password — stored only as a salted hash; we never store or have access to your plaintext password.

• Profile photo — optional, uploaded by you.

• City / town — used to show you relevant restaurants and services in your area.

3.2 Customers

• Delivery addresses, including precise geographic coordinates (latitude/longitude), free-text address, and landmark, so your order can be delivered to the correct location.

• Order history — items ordered, amounts, restaurant chosen, coupons applied, and a snapshot of your delivery address at the time of each order.

• Payment status information — see Section 3.6 below. We do not collect or store your card, UPI, or bank account numbers.

3.3 Restaurant Partners

To onboard and verify restaurant partners, we collect business and identity documents, including: FSSAI license number and certificate, GST certificate, PAN card, a cancelled cheque (for payout setup), the owner's Aadhaar (front and back), and photographs of the restaurant, menu, and signage.

3.4 Delivery Partners

To onboard and verify delivery partners, we collect: government-issued identity documents (Aadhaar front/back, PAN card, driving license front/back), vehicle registration certificate and insurance, a bank passbook photo (for payout setup), a profile photo, and vehicle details (type, number, model, age).

We also collect real-time and historical GPS location from the delivery partner app while a delivery partner is online, available for, en route to, or actively completing a delivery. This is used to assign nearby orders, provide live order tracking to customers, and calculate distance-based pay. Location history is retained for a limited period (24 hours) and is not collected when the delivery partner app is not in active/on-duty use.

3.5 Automatically Collected Information

• IP address — used transiently to apply rate limits (e.g., to OTP requests) and is not stored in a persistent database record tied to your account.

• We do not currently use any third-party analytics or crash-reporting SDK, so no additional device/usage data is shared with analytics providers.

3.6 Payment Information

Payments are processed through Razorpay, a licensed third-party payment gateway. When you pay via UPI or card, your payment details are handled directly by Razorpay and its banking partners — Bitex99's servers only receive and store a payment order ID, payment ID, and the resulting payment status (pending, successful, failed, or refunded). We never receive or store your card number, CVV, UPI PIN, or bank account credentials.

4. How We Use Your Information

We use the information described above to:

• Create and manage your account, and verify your identity where required (e.g., restaurant/delivery partner onboarding).

• Process and fulfil orders, including matching orders to nearby restaurants and delivery partners, calculating delivery fees, and providing live order tracking.

• Process payments and refunds through Razorpay, and calculate delivery partner earnings and restaurant payouts.

• Send OTPs for login/verification via our SMS provider, Fast2SMS.

• Communicate with you about your orders, account, or support requests.

• Detect and prevent fraud, abuse, and violations of our terms.

• Comply with legal and regulatory obligations (for example, retaining KYC documents as required for payment/business verification).

• Improve the reliability and performance of the Services.

5. How We Share Your Information

We share information only as needed to operate the Services:

• With restaurant partners and delivery partners, as necessary to fulfil your order (e.g., your name, delivery address, and contact number are shared with the assigned delivery partner and restaurant).

• Razorpay — to process payments and verify transactions.

• Fast2SMS — to deliver OTP text messages to your phone number.

• Cloudflare R2 (cloud storage) — to store uploaded images and verification documents (profile photos, KYC documents, restaurant documents) securely.

• Legal and safety purposes — if required by law, legal process, or to protect the rights, property, or safety of Bitex99, our users, or the public.

• We do not sell your personal information to third parties, and we do not share it with advertisers.

6. Data Storage and Retention

Your information is stored on servers located in India and on the infrastructure of the third-party service providers named in Section 5. We retain account and order information for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and business record-keeping requirements. Delivery partner live-location history is retained for a limited period (24 hours) as described in Section 3.4.

7. Data Security

We use reasonable technical and organizational measures to protect your information, including encrypted transmission (HTTPS), hashed password storage, and signature-verified payment confirmations. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You should keep your account credentials confidential and not share your OTP with anyone.

8. Your Rights and Account Deletion

You can review and update your profile information within the app. To request deletion of your account and associated personal data, use the "Delete Account" option in the app's settings menu, or visit our account deletion page. Once deletion is processed, we cannot restore your account or its data. We may retain limited information after deletion where required by law (for example, financial/tax records) or to resolve disputes and prevent fraud.

9. Children's Privacy

The Services are not directed at children under the age stated in Section 2, and we do not knowingly collect personal information from children below that age beyond what is necessary to provide a specific, limited service requested by a parent or guardian.

10. Cookies and Tracking Technologies

Bitex99 is a mobile application and does not use browser cookies or web tracking pixels. We do not currently use any third-party advertising or analytics tracking SDKs. Our in-app map is powered by OpenStreetMap data and does not track you for advertising purposes.

11. Third-Party Links

The Services may occasionally link to third-party websites (for example, payment provider pages). We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies separately.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes here with an updated "Last updated" date. Please check this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, or would like to exercise your rights over your personal data, please contact us at:

Email: support@bitex99.in

Registered Address: Ward No 17, Kannakanagara Badavane, Krishnarajanagara, Mysuru - 571602, Karnataka, India