How to Redeem Your Bitdefender Subscription in Bitdefender Central

Step 2: Find your activation code

Before you can redeem your subscription, you need your activation code (also known as a license key).

You'll usually find it here:

1. Confirmation email from BitDefender or a reseller

2. Retail box (in you bought a physical copy)

3. Your online purchase account (if bought from an online store)

4. The activation code is a series of letters and numbers (example: XXXX-XXXX-XXXX-XXXX).

Step 3: Redeem your subscription

1. After logging into BitDefender Central, click the My Subscriptions tab (found in the left-hand menu).

2. Click the + Activate with Code button (sometimes displayed as Activate Subscription).

3. Carefully enter your activation code.

4. Click Activate.

Step 4: Assign the subscription to your device

After activation, your subscription will appear under My Subscriptions.

To install protection:

1. Click on My Device.

2. Click + Install Protection.

3. Select your device type (Windows, macOS, Android, iOS).

4. Follow the on-screen instructions to download and install BitDefender on your device.

Step 5: Verify activation

After installation, open BitDefender at your device and sign in with your BitDefender Central account credentials. Your device should now display the active subscription status.

BitDefender activation failed? Troubleshoot via BitDefender Central

Sometimes, you may get an Activation Failed message during or after entering your activation code.

Here's a beginner-friendly troubleshooting guide:

1. Check for typos

• Make sure you typed the activation code correctly.

• Avoid extra spaces or mistyped characters (such as confusing the letter "O" with the number "0").

2. Verify activation code validity

• Make sure the code hasn't expired.

• Make sure it hasn't been used on the maximum number of devices allowed.

• If your code is a promotional or trial code, confirm it's still eligible for activation.

3. Check Internet connection

• A stable Internet connection is required to communicate with BitDefender servers.

• If your Internet is unstable, try again after the connection is restored.

4. Log in with the correct BitDefender account

• If you purchased a subscription with a different email, make sure you are logging in to BitDefender Central with the correct account.

• Activation codes are associated with the account they were first used with.

5. Clear the browser cache or try a different browser

• Sometimes the browser cache can cause problems.

• Clear your browser cache or try a different browser (such as Chrome, Firefox, Edge).

6. Check the subscription status

• In BitDefender Central, go to My subscriptions.

• If your subscription is already listed, you don't need to enter the activation code again.

• Instead, install protection on your device from this section.

7. Contact BitDefender Support

If none of the above solutions resolve the activation failure:

• Go to https://central.bitdefender.com.

• Go to the Help and Support section.

• Submit a support request with your activation code and error details.

• BitDefender Support can verify your code and assist you.