Frequently Asked Questions ( FAQs )
中文常见问题,请点击左上角的选单!
- Pre-order Period
Super Early Bird
05.07.21 - 18.07.21 (Ended)
Early Bird
19.07.21 - 01.08.21
2. Early Bird Bonus
Super Early Bird (Ended)
Lucky Draw Chances 《🟢 Read item 4. - Lucky Draw Chances》
Cashback up to RM 30
Double lucky draw chances
1,000 reward points
Early Bird
Lucky Draw Chances 《🟢 Read item 4. - Lucky Draw Chances》
1,000 reward points
3. Rewards
🎁 Grand Prize
RM 8000 x 1 winner
🎁 1st Prize
RM 2000 x 2 winners
🎁 Consolation Prizes
RM 300 x 10 winners
4. Lucky Draw Chances
Who can participate in this Lucky Draw?
This Contest is open only to all Non-Muslim residents in Malaysia aged 21 or older.
How many lucky draw chances will I get?
50 tickets = 1 chance
100 tickets = 3 chances
200 tickets = 7 chances
300 tickets = 10 chances
⚠️ Note: Double lucky draw chances when you purchase during the Super Early Bird period.
Why no lucky draw voucher/coupon?
No physical coupon/voucher will be issued as this is an auto entry lucky draw contest. The lucky draw chances will be generated by our backend system once the campaign ends.
How do I track my eligibilities or lucky draw chances?
You will automatically entitle to the Lucky Draw once you have made your purchases. Lucky draw chances are based on the purchase of the total tickets. 《Refer How many lucky draw chances will I get? 》
If you are uncertain about your lucky draw chances, you may write in an email to helpdesk@bigsweep.com.my or contact us on Facebook for further assistance.
How to draw?
This Lucky Draw will be conducted on Facebook Live on 6th August 2021 at 3 PM. Winners will be chosen through the Lucky Draw from the pool of total eligible entries. Eligible participants can participate multiple times, but can only win one (1) Prize throughout the promotion. The lucky draw chances will be indicated by your purchase name and contact number.
How do I know if I have won the prize?
If you have missed our Facebook Live, you can watch the replay. The Winner will be informed/notified via Facebook, phone call, or any other modes of communication deemed appropriate by the Organiser.
What should I do if I have won the prize?
For verification purposes, winners are required to fill in their details on Big Sweep App:-
Name
Contact number
Email address
Bank information ( Bank Name, Account Name, Bank Account Number )
Identification card number ( IC/passport)
Upload both IC front and back ( Local ), passport (foreigner)
When will I receive the prize?
For cash prizes, once verification is done, payment will be transferred to winners within 14 working days.
5. About Tickets
Which Draw tickets am I getting?
This is Pre-Order Campaign, you will be getting brand new and revitalised tickets. 《🟢Read item 6. - New Ticket》
When is the Draw Date?
In light of the National Recovery Plan (NRP) announced by the Government of Malaysia, we will update the draw date in National Recovery Plan (NRP) Phase 3. Meanwhile, if you have any questions, please don't hesitate to contact us via Facebook private message or customer support teams.
WFH operation hours: 9:00am – 6:00pm / Mon – Fri
For English:
019 318 3999 / 012 655 5727 / 012 235 6799 / 012 677 4471 / 016 696 0053
For Mandarin:
012 212 3292 / 016 207 1928 / 012 285 1809 / 016 337 8847 / 017 227 2516 / 012-4946028 / 012 263 5603 / 016 725 5605
For Tamil:
012 215 8613 / 016 221 0406
6. New Ticket
What is the brand new and revitalized ticket?
The Big Sweep will undergo a revision "new look". The price ticket remains at RM 3.
What are the new game features?
The new features are as following:
Rebranding (New Logo、Design、Colour)
New Prize Structure
2 Jackpot (Jackpot 1 & 2)
3x Proton X-50
More chances to win!
Offline to online experience . Discover more surprise.
Will Big Sweep arrange any new game briefing?
Yes. Once we are in the NRP - 3rd Phase, We will arrange the following:
Start shipping your ticket with new game guide brochure.
Conduct new game briefing via FB live (We will notify in advance)
7. Payment
Payment method
We are using online banking services. You may choose the desired payment option upon check out.
e-Wallet payment
Good news! We have added e-wallet payment options:
GrabPay
TnG eWallet
ShoppePay
Boost Wallet
Select your e-wallet preference at the payment page.
8. Logistics
When will I receive the tickets?
As this is a Pre-Order ticket, the orders will be shipped in National Recovery Plan (NRP) Phase 3. Do stay tuned to our Facebook page and Big Sweep App for the upcoming announcement on the new tickets' release.
Delivery method
Your item will be shipped via Skynet Courier company.
How do I know if my tickets are ready to ship?
You will receive an email along with the tracking number once your item is ready to be shipped. You may track the item status with Skynet Tracking.
How long does it take to arrive?
Urban 1-3 working days.
Outskirts 7-10 working days.
9. Terms & Conditions
Click here to read more: https://bit.ly/3wopZVf