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KNOW WHO TO CONTACT
Note that not everything is organized by the study program. Before ask something, understand the problem and be sure to contact the correct unit.
There are three major units in the faculty that is related directly to students.
Study Program
Study Program
Contact your study program if you have issue related to credits you take to graduate from the program.
Academic Affairs
Academic Affairs
Contact Academic Affairs Unit (LAAK) if you have problems related to academic documents. This includes documents you submit for internship, academic defense and judicium.
Student Affairs
Student Affairs
Contact Student Affairs Unit (Kemahasiswaan) if you have questions about student activities and its support, including scholarships.
Some problems are also handled by units in University level. So students may need to contact units outside the faculty.
Contacting Study Program
Contacting Study Program
The Department’s Secretaries and Administrators are available to support you with queries regarding your degree, or offer guidance and advice, and is located in room TULT-1706, and available between 08.30 and 16.30 (West Indonesian time) Monday to Friday.
We will communicate with you during your studies in several ways: emails, WhatsApp groups, Telegram groups, or through your academic advisor.
· Be sure you join the group for your class (typically on WhatsApp or Telegram)
· Join IF INT Telegram Channel:
o https://t.me/S1_IF_Inter_Telu
· Contact secretary of the department (international class):
o email: giaseptiana[at]telkomuniversity.ac.id
o telegram: @gwulandari
Contacting Academic Affairs
Contacting Academic Affairs
Contacting Student Affairs
Contacting Student Affairs
Related to Student Affairs, students usually ask for some letters to support their activities. Some letters can be applied via toss.telkomuniversity.ac.id.
Letters can be requested from toss are:
1. Confirmation of Study (Surat Aktif Mahasiswa)
2. Dispensation
3. Scholarship Recommendation
4. Competition Assignment Letter
5. Certificate of Good Conduct (Surat Keterangan Kelakuan Baik)
Otherwise, if students have issues related to:
Recommendation Letter (exclude for scholarships)
2. Complain About TAK
3. Complain About SKPI (Diploma companion certificate)
4. Counceling
5. Funds Proposal
6. Booking for Rooms
can be delivered by submitting the form at tel-u.ac.id/formpengaduanfif
For students that want to report their competition result, it can be delivered via: tel-u.ac.id/pendataanprestasifif
For other issues, please contact: wa.me/6282130204505 at office hour.
Units in University Level
Units in University Level
· IT Support
For information regarding information technology services or application bugs
o WhatsApp: 082319949941
o Ticketing: situ-sis.telkomuniversity.ac.id/service-desk
o Website: servicedesk.telkomuniversity.ac.id
· BSLA
For information related to academics, graduation, legalization, registration, etc
o WhatsApp: 082126666844 or 081224906096
o Email: baa@telkomuniversity.ac.id
o Website: baa.telkomuniversity.ac.id
· LAA (Layanan Akademik)
For academic information including: changes in student personal data, grades, registration, graduation, lectures, TA/PA, student certificates
o WhatsApp: 081320494212 or 08122173427
o Email: laaksoc@telkomuniversity.ac.id
o Website: soc.telkomuniversity.ac.id
· Finance
For information regarding Payment, billing, and payment procedures
o WhatsApp: 081221424646 or 082214161954
o Email: finance@telkomuniversity.ac.id
o Website: accounting.finance.telkomuniversity.ac.id/
· CeLOE
For information regarding e-learning system (LMS)
o WhatsApp: 081222001813
o Email: infoceloe@telkomuniversity.ac.id
o Website: celoe.telkomuniversity.ac.id/
· Students Affair
For information regarding scholarships, TAK, SKPI, dormitories, PKKMB
o About alma mater jacket or health insurance: 082117970289
o About on-going student scholarship: 081214242600
o For counseling: 085222399981
o About dormitory: 081282881599
o About TAK/SKPI or event proposal: 081323233955
o About competition: 081321115302
· Open Library
For information regarding borrowing books, Journal.
o WhatsApp: 081280000110
o Email: library@telkomuniversity.ac id
o Website: openlibrary.telkomuniversity.ac.id
o Instagram: @openlibrary.telu
· LAC (Language Center)
For information regarding language test registration
o WhatsApp: 082129294443 (Belian)
Contacting Study Program
Contacting Study Program
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