FAQ

How can we help you?

• Can I Exchange My Order?

Absolutely! You have 5 days from the day you receive your package to try everything on to make sure it fits. Keep what fits and exchange anything that doesn’t. Shipping and sizing exchanges are free on your first exchange. If after receiving a replacement item you would like to exchange it again for another item, you will be responsible for any return and shipping expenses. Please email us at BountyHuntersGuildLTD@gmail.com to start your exchange process. We will give you proper instructions in the email on how to get your item(s) exchanged! Also, please do not ship packages back without having contacted us first, as we are unable to refund your shipping charges back to you.

• Can I Cancel My Order?

To cancel your order, simply email BHG email from the email address you placed the order with. You have 7 days from the date of purchase to cancel your order. If you make a request to cancel outside of this timeframe, your cancellation will be ineffective.

• Can I Track My Package?

Of course! Once it’s shipped, you’ll receive a tracking number via email to track your package while it’s in transit. If you aren’t receiving email updates, make sure the email you placed the order with is correct and don’t forget to check your spam box!

• Do You Ship Internationally

Currently, BHG is only available in the United States & United Kingdom! Send us an email at BHG email letting us know where you’d like to see our service next and we will send you an email when we start shipping to