Privacy Policy – Bhaarat Taxi

Effective Date: August 15, 2026
App Name: Bhaarat Taxi
Contact Email: bhaarattaxi@gmail.com

Bhaarat Taxi ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Bhaarat Taxi collects, uses, stores, protects, and shares information when you use our mobile application, website, and related taxi, maps, navigation, booking, and transportation services.

By using Bhaarat Taxi, you agree to the practices described in this Privacy Policy.

1. About Bhaarat Taxi

Bhaarat Taxi is a maps, navigation, taxi booking, and transportation application that may allow users to search locations, select pickup and drop-off locations, request taxi services, view trip information, navigate to destinations, communicate with drivers, and track trips where supported.

2. Information We Collect

Depending on the features you use, we may collect the following information:

A. Account Information

When you create or use an account, we may collect:

• Full name

• Mobile number

• Email address

• Password or authentication information

• Profile photo, if provided

• Account type or user role

B. Location Information

Location information is an important part of Bhaarat Taxi's services.

With your permission, we may collect:

• Current GPS location

• Pickup location

• Drop-off/destination location

• Approximate location

• Location during an active trip, where required

• Location information used for navigation and route-related services

Location information may be used to:

• Find your current location

• Select pickup and destination points

• Match users with nearby drivers

• Calculate routes and estimated travel times

• Provide turn-by-turn or map-based navigation

• Track an active trip

• Improve transportation and delivery of transportation services

• Provide location-based features

We only request location permissions necessary for the functionality of the application.

C. Booking and Trip Information

When you use taxi services, we may collect:

• Booking ID

• Pickup location

• Drop-off location

• Trip date and time

• Driver information

• Vehicle information

• Trip status

• Distance and estimated/actual travel information

• Fare information

• Cancellation information

• Trip history

• Ratings and reviews

D. Payment Information

Where payment functionality is available, payments may be processed through third-party payment providers.

We may receive information such as:

• Transaction ID

• Payment status

• Payment method

• Refund status

• Payment-related transaction details

We do not intend to store complete debit/credit card numbers, CVV numbers, UPI PINs, or banking passwords on our servers unless specifically required and handled through a compliant payment service provider.

E. Communication Information

If communication features are available, we may process information necessary for communication between users, drivers, and support teams.

This may include:

• Chat messages

• Support requests

• Call-related information

• Feedback

• Complaints

• Ratings and reviews

F. Device and Technical Information

We may automatically collect limited technical information, including:

• Device model

• Operating system

• App version

• IP address

• Device identifiers where applicable

• Network information

• Crash information

• Diagnostic information

• Log information

This information helps us maintain application security, troubleshoot errors, and improve performance.

3. How We Use Your Information

We may use collected information to:

• Create and manage your account

• Provide taxi booking services

• Find and display locations

• Provide maps and navigation

• Match users with available drivers

• Process and manage bookings

• Provide pickup and drop-off services

• Track active trips

• Calculate routes, distance, and estimated travel time

• Process or confirm payments

• Send booking and trip notifications

• Provide customer support

• Handle cancellations, refunds, complaints, and disputes

• Prevent fraud and unauthorized activity

• Maintain application security

• Improve our services and application performance

• Analyze technical issues and crashes

• Comply with applicable laws and legal requirements

4. Location Permission

Bhaarat Taxi may request access to location services.

Location access may be required while using the application to provide core features such as:

• Current location detection

• Pickup selection

• Drop-off selection

• Driver matching

• Trip tracking

• Navigation

• Route calculation

If background location is used by a particular version of the application, it will only be used when necessary for an active transportation feature and in accordance with applicable Google Play requirements and user permissions.

Users can manage location permissions through their device settings.

5. Notifications

Bhaarat Taxi may send push notifications, SMS, email, or other service communications for:

• OTP/account verification

• Booking confirmation

• Driver assignment

• Driver arrival

• Trip status

• Payment status

• Cancellation

• Important service updates

• Customer support communications

You may control notification permissions through your device settings where supported.

6. Sharing of Information

We may share necessary information with trusted service providers and partners when required to provide our services.

These may include:

• Drivers and transportation partners

• Payment providers

• Maps and navigation service providers

• Cloud hosting providers

• SMS/OTP providers

• Push notification providers

• Analytics or crash-reporting providers

• Customer support providers

For example, information such as your pickup location, destination, and necessary booking information may be shared with an assigned driver to enable the requested taxi service.

We do not sell your personal information to third parties for their independent marketing purposes.

We may disclose information when required by law, legal process, court order, governmental request, or when necessary to protect users, our services, rights, property, or security.

7. Third-Party Services

Bhaarat Taxi may use third-party services for functionality such as:

• Maps

• GPS/location services

• Navigation

• Payment processing

• OTP/SMS verification

• Push notifications

• Analytics

• Crash reporting

• Cloud hosting

Third-party providers may process information according to their own privacy policies and terms.

8. Data Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

Security measures may include:

• Secure server infrastructure

• Authentication

• Access controls

• Secure data transmission

• Encryption where appropriate

• Monitoring and logging

• Security updates

However, no internet-based application can guarantee absolute security.

9. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide our services

• Maintain account information

• Maintain trip and transaction records

• Resolve disputes

• Prevent fraud and abuse

• Meet legal, accounting, and regulatory requirements

• Enforce our agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Account and Data Deletion

Users may request deletion of their Bhaarat Taxi account and associated personal information.

To request account or data deletion, contact:

Email: bhaarattaxi@gmail.com

We will process valid deletion requests within a reasonable period.

Certain information may be retained where required or permitted by law, including information necessary for legal compliance, fraud prevention, security, dispute resolution, accounting, or transaction records.

11. Children's Privacy

Bhaarat Taxi is not specifically intended for children.

We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information without appropriate authorization, please contact us at bhaarattaxi@gmail.com.

12. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Withdraw consent where applicable

• Request information regarding data processing

• Raise privacy-related concerns

You may contact us at bhaarattaxi@gmail.com to exercise applicable rights.

13. Cookies and Similar Technologies

Our website or related services may use cookies and similar technologies for functionality, security, preferences, analytics, and service improvement.

You may control cookies through your browser settings where applicable.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, technology, legal requirements, or data practices.

The updated Privacy Policy will include a revised "Effective Date."

We encourage users to periodically review this Privacy Policy.

15. Contact Us

If you have questions, complaints, privacy requests, or concerns about this Privacy Policy or our data practices, contact us:

Bhaarat Taxi
Email: bhaarattaxi@gmail.com

Last Updated: August 15, 2026