Best Buy Cell Phone Return Policy 

Best Buy, one of the leading electronics stores in the United States, sells a variety of phones from major brands such as Samsung, Apple and Google and notable carriers such as Verizon and AT&T.

However, what happens if you're not completely satisfied with a phone you purchased from Best Buy? Can you return it for a full refund? Here's everything I found out about Best Buy's phone return policy!

Best Buy Phone Return Policy

Best Buy allows customers to return opened, unopened, opened and used phones in new condition within 14 days of purchase. However, Best Buy charges a $45 restocking fee on returned opened phones, except those in the open box category.

If you want to learn more about the process of returning phones to Best Buy in-store and by mail, if you can return phones to Best Buy after 14 days, and much more, keep reading!

What is Best Buy's phone return policy?

Best Buy's phone return policy allows you to return any phone purchased from any in-stock brand, such as Apple, Google, Motorola, and Samsung, whether purchased online or in-store.

Customers are allowed to make a return request within the stipulated return period of 14 days.

If you need your return processed faster, please be sure to provide all necessary documentation, such as a valid photo ID, the original receipt, and a credit card statement.

Overview of Best Buy's Cell Phone Refund Policy

Refund Timeframe:

Best Buy typically provides a specific timeframe within which customers can request a refund for their cell phone purchases. This timeframe may vary depending on the type of cell phone and any ongoing promotions or special offers.

Eligibility Criteria:

To be eligible for a refund, cell phones must meet certain conditions. This includes being in its original condition with the original packaging, accessories, and a valid proof of purchase. Best Buy may have specific guidelines for opened or activated cell phones.

Return and Restocking Fees:

Best Buy's cell phone refund policy may include information about return and restocking fees. Some products, especially high-value electronics, may be subject to restocking fees, which are important to consider when initiating a return.

Conditions for Cell Phone Returns

Unopened and Unused Cell Phones:

If the cell phone is unopened and unused, the return process is typically straightforward. The product should be in its original packaging with all accessories and documentation.

Opened and Activated Cell Phones:

Returning opened or activated cell phones may have additional considerations. Best Buy may assess the condition of the device, and the refund eligibility may depend on factors such as the device's functionality and any visible wear and tear.

Defective or Damaged Cell Phones:

If the purchased cell phone is defective or damaged, Best Buy's policy often allows customers to return or exchange the product. The process for returning defective items may involve troubleshooting steps or contacting Best Buy's customer support.

Initiating a Cell Phone Return

Online Purchases:

For cell phones purchased online, Best Buy generally provides an online return process. This involves initiating the return through the Best Buy website or contacting customer support for assistance.

In-Store Purchases:

Customers who purchased a cell phone in-store can usually return the item to any Best Buy physical location. The in-store return process may involve interacting with Best Buy staff and presenting the necessary documentation.

Required Documentation:

Regardless of the purchase method, having the required documentation is crucial for a smooth return process. This includes the original receipt, order confirmation, or any other proof of purchase.

Best Buy's Cell Phone Exchange Policy

Exchange Timeframe:

In addition to refunds, Best Buy may have specific policies regarding cell phone exchanges. The timeframe for exchanges and the conditions under which exchanges are allowed are essential considerations.

Exchange Options:

Best Buy may offer various exchange options for cell phones, including replacing the product with the same model, exchanging for a different model, or receiving store credit.

Special Considerations and Additional Tips

Best Buy Protection Plans:

Customers who purchased a cell phone protection plan from Best Buy should be aware of how the plan impacts the refund and exchange process. Protection plans may offer additional coverage for accidental damage or malfunctions.

My Best Buy Membership:

My Best Buy members, especially those with Elite or Elite Plus status, may be entitled to additional benefits, such as extended return periods. Understanding the perks of membership is crucial for maximizing the value of the policy.

Manufacturer Warranties:

Best Buy's cell phone refund policy does not supersede manufacturer warranties. Customers should be aware of the terms of the manufacturer's warranty and how it aligns with Best Buy's policy.

Communication with Best Buy Staff:

Clear communication with Best Buy staff is essential throughout the refund or exchange process. If there are specific issues or concerns, customers should feel comfortable seeking assistance from Best Buy's customer support.

International Cell Phone Purchases

Special Considerations for International Purchases:

For customers who purchased a cell phone internationally, there may be additional considerations regarding returns and refunds. Best Buy's international return policy should be reviewed for specific guidelines in such cases.

Can I return open box phones to Best Buy?

Best Buy allows customers to return open-box phones within 14 days of purchase or delivery.

In most cases, Best Buy won't charge a restocking fee if you return an open-box phone, but some stores do charge this fee.

You should contact your local Best Buy store to see if you can return an open box phone without a restocking fee.

Can I return a used phone to Best Buy?

• You can return a used phone to Best Buy as long as it is in "like new condition." Best Buy will not accept returns if the phone is scratched, dented or damaged.

• Additionally, Best Buy insists that returned phones be in their original packaging and come with all accessories.

• So, if you return a phone without all accessories to Best Buy, you may be refused the return. Alternatively, a non-refundable fee will be deducted to make up the missing item.

• When returning your phone, be sure to delete all data and disconnect all links to other devices or a cloud account for Best Buy to accept the return.

Can I return defective, damaged or incorrect phones to Best Buy?

If you receive a defective or damaged phone, you must return it to Best Buy and the store will arrange a replacement.

Likewise, if you receive an incorrect phone (for example, you order an Apple iPhone 12 but receive an Apple iPhone 11), you can return it and get a replacement.

If you decide to return the phone by mail, you must first contact Best Buy customer service at 1–877-698-8051  for special instructions.

Note that in these situations, Best Buy will cover all reasonable and customary land costs.

Can I return a phone to Best Buy after 14 days?

Unfortunately, you cannot return a phone to Best Buy after 14 days.

Best Buy has specified a 14-day window for customers to return cellular tablets, cell phones, cellular handheld devices and mobile hotspots.

This rule applies to customers at all My Best Buy membership levels, including Elite and Elite Plus members.

Will I be charged a restocking fee when I return my phone to Best Buy?

You will be charged a restocking fee when you return your phone to Best Buy.

Typically, Best Buy charges a $45 restocking fee on all cell phones except prepaid phones, as well as cellular wearables and tablets.

Note, however, that the restocking fee will be waived if you return the phone unopened.

Additionally, you will not pay a restocking fee if you purchase and return the phone to states where restocking fees are prohibited, such as AL, IA, SC, HI, MS, or CO.

Can I return a gifted phone to Best Buy?

You can return a phone received as a gift to Best Buy and earn the credit instead. The easiest way to do this is to go to the Best Buy store with the gift receipt.