Freequently Ask Questions

Absolutely, as professional cleaning service providers, we are insured. For proof of insurance or any other legal documents please email us at info@callthecleaners.com.au and we will gladly forward you our business documents.

Our team’s commitment to the job and making sure your requirements are met to your liking and bringing a smile on your face is the sole representation of our 100% Satisfaction Guaranteed. Should you have concerns with our service, we will make it right.

For escalation

- You will have 24 hours to call us on 0451 550 849 and provide us with feedback and detail of your concerns or issues.

- A 48 hour flexible period will be provided for Move-in/Move-out services.

- A re-schedule cleaning will be appointed to you to address your concerns on the following business days.

- After our second appointment with you, should you have concerns, we will escalate the issue to our management, and if we fail to address your concerns, we will provide you with credit or a refund.

Yes, but we do not deduct credits from your account on booking, prior to scheduling we will place a hold on your account. Only after our job is complete, payment charges will be deducted from your account.

Absolutely, our team loves animals, and through our training program, they are well trained on how to deal with cats, dogs or any other pets. We are a pet-friendly cleaning service provider and our team knows how to love, respect and care for all animals.

At Call The Cleaners we want to make sure that all appointments are dealt with timely and by a professional team. This is why we provide a 24-hour notice for any cancellation. Unfortunately, there will be a $50 charge if cancellations are made on the day of your appointment.

We stand by our satisfaction guarantee, a grace period of 24 hours will be provided to raise any concerns/issues. Should you have a concern about our service, please contact us within business hours and we will make an arrangement to rectify the situation.

If our team has made any mistake which results in your property damage or loss, please call us at 0451 550 849 or email us at info@callthecleaners.com.au within 24 hours after your service. Once we are updated on the issue, we will ask you to fill out a form. Please note that you will be given 14 days to resubmit the form after the date your property loss or damage ticket has been issued.

If our job site is deemed as a hazardous working condition where it is beyond our service packages, our team has the right to refuse to work and exit the premises. Due to such circumstances, you will be charged a $50 booking fee for holding our booking system.

Every job duration varies differently, for example a 3 bedroom deep-clean requires 3 hours. Depending on how many rooms and other spaces to clean, our time duration varies, to find an accurate timing, use our booking system to find out how long it would take us to finish the job.

A minimum of 2 people per job site is required to do a basic job, but depending on how big the job is, more can be needed to do the job in time. Unless some jobs site such as: studio apartment cleaning, 2 bedroom cleaning or even touch up cleaning only 1 person is enough.

Absolutely 100%, at Call the Cleaners we make sure all our staff members are background checked and have a safe police clearance. Before joining Call the Cleaners, we make sure most of our team is previously experienced and have a one-on-one interview with our management and undergo rigorous training which covers customer service, professional etiquettes and safety procedures. You can feel relieved that our team is safe, secure and professional.

Yes, Call the Cleaners will provide our own cleaning supplies and tools. Depending on circumstances you can inform us after your booking to use specialised chemicals on sensitive/fragile places.

We offer a variety of services, starting from daily, weekly, fortnightly or even monthly. We also provide move-in & move-out cleaning services. Call the Cleaners cleaning services covers everything that has to do with residential cleaning.

If you haven’t had your house professionally cleaned for more than 3 months you need a deep clean. Deep cleaning is thoroughly cleaning and disinfecting every single spot, top or bottom which aims to remove dirt & grime. It’s about taking a step further and deep into how we clean. It also includes a sweep, vacuum, mop, disinfecting and deodorising to kill bacteria and germs.

We cannot guarantee that it is possible, but feel free to book us in. If it's possible we will send our team through.

Nope, not at all. When you book you will be able to tell us what type of job you are aiming at and that is enough. Should you have concerns after your book, please feel free to call us at 0451 550 849 and let us know.

Yes, most cleaners of  Call the Cleaners are quite punctual, but just to be on the safe side, after making a booking we do inform our customers that there is a one hour arrival window, due to traffic or any other unfortunate circumstances. In case our team is late on arrival, the customer will be contacted and will be informed about the ETA.

Yes, most cleaners of  Call the Cleaners are quite punctual, but just to be on the safe side, after making a booking we do inform our customers that there is a one hour arrival window, due to traffic or any other unfortunate circumstances. In case our team is late on arrival, the customer will be contacted and will be informed about the ETA.

Surely Yes! At Call The Cleaners, our experts would be happy to provide cleaning the communal areas of your units and apartments in Sydney. Let us know your preferences and we can create a custom plan to meet your communal cleaning needs seamlessly. Reach us out at 0451550849 or email us at info@callthecleaners.com.au.

Preparing the space for an exceptional house cleaning service is easy. Here is a list to help you in the process

• Make sure you declutter your home before the experts reach.

• Secure fragile items and valuables 

• Check that our team has access to running water and electricity.

• Help us understand your cleaning preferences or special instructions.

For further inquiries or to schedule your service, simply log on to www.callthecleaners.com.au.

We at Call The Cleaners offer a comprehensive house cleaning service. Our experts visit with a checklist of cleaning tasks to add a professional touch to your apartment. We can vacuum, scrub, sanitise, etc, enabling our clients to experience a thorough cleaning experience. Contact us today.

Of course, yes. Our house cleaning service in Sydney is designed for apartments, too. We offer the same high-quality cleaning for all types of residences. No matter if you live in an apartment or a single-story house, we can custom plan your house cleaning needs. Email your inquiries to info@callthecleaners.com.au.

You can schedule your house cleaning service in Sydney according to your preferences and lifestyle. You can conveniently opt for weekly, biweekly, or monthly plans or even a one-time service for special occasions. To get a quote for customised cleaning, visit our booking form at https://callthecleaners.com.au/book-now

You can schedule your house cleaning service in Sydney according to your preferences and lifestyle. You can conveniently opt for weekly, biweekly, or monthly plans or even a one-time service for special occasions. To get a quote for customised cleaning, visit our booking form at https://callthecleaners.com.au/book-now

Why not! At Call the Cleaners, we can provide you with an instant quote for our house cleaning service in Sydney. Simply fill out our inquiry form on our website https://callthecleaners.com.au/book-now or give us a call at 0451550849, and allow us to provide you with an accurate quotation right away. We have a well-designed and user-friendly website. Experience a quick and convenient booking process and maintain a clean and healthy household throughout the year.

Certainly! Although we can’t guarantee the same cleaner for every booking, however, we assure you that we will appoint the best cleaner for your house cleaning service. Do let us know your preference during booking or contact us later, and we’ll do our best to send the same cleaning crew to your property. Contact us today at 0451550849 or email us at info@callthecleaners.com.au. to discuss your preferences.

At Call The Cleaners in Sydney, we believe that a clean house is everyone’s right. We thus make clean living accessible by making our services available to all. Here’s how we ensure affordability:

• Transparent Pricing: We charge a flat fee based on the number of rooms in your existing property in Sydney. We also provide a clear breakdown of any additional services. With us, you can be assured of transparency and clarity regarding what you’re paying for at each level of the service

• Efficient and Fast: We follow a flat fee structure. It enables our cleaners to work efficiently and thoroughly. Your cleaning service is completed in a short time-span without compromising quality.

• Hourly Option Available: When you ask for a more customised clean or extra time for a specific area of your home you can avail an hourly rate option to accommodate your specific needs.

Get excellent cleaning services at competitive prices in Sydney. Let us know your cleaning needs, and our experts can create a cleaning plan that fits your availability and budget!

In the unpredictable event of damage, our team promptly notifies us and contacts you to discuss the situation. In such cases, we ensure swift action and communication. We take responsibility for handling claims for you by completing the necessary paperwork to speed up your claim process. For a thorough investigation, we request you to notify us within 2 days of your cleaning. It will enable us to address the problem promptly and give you a fair and transparent resolution.

At Call The Cleaners, we prioritise customer satisfaction. We maintain a fair and transparent resolution process for our valuable clients in Sydney.

One thing that we at Call The Cleaners can guarantee you is that all our cleaners are highly experienced in providing exceptional cleaning with an average tenure of 2-3 years. Having cleaned multiple houses, our cleaners have the industry related knowledge to get you the cleaning that you deserve. All the services will be tailored as per your requirements to ensure that nothing gets left out.

The experts at Call The Cleaners offer a range of services that help keep your house clean at all times. These services are tailored as per your requirements. They are:

• Regular Cleaning: Keep your home fresh and organised with our regular cleaning services, which guarantee that your property will always have a clean and welcoming ambience.

• General Cleaning: Keep your property looking its best with the help of our thorough general cleaning service. We address all key areas with professional expertise to provide your space with the care it deserves.

• Deep Cleaning: Bring life back to neglected areas with detailed cleaning services that cover each and every corner of your property, leaving your home that looks clean and smells fresh.

• End of Lease Cleaning: Whether you are relocating or getting ready to sell, our end of lease cleaning service will help you get your bond back in no time or impress potential buyers with a space that looks clean and organised before your move out.

All our services are aimed at giving your house the cleaning that it deserves.

There is no need to worry about supplies or equipment, as the experts at Call The Cleaners bring their own professional-grade supplies and equipment for a thorough and efficient house cleaning service.

Yes, scheduling a cleaning service for a convenient date and time is possible. Call The Cleaners understands the importance of flexibility in scheduling and ensures that you get the services that work best for you.

Convenient payment options are available, including secure online payments using credit/debit cards, Bank Transfers, or cash payments after the service is completed. Making the payment as seamless as possible is our objective, along with providing exceptional cleaning.

One never knows what might come up and may require your immediate attention. It is because of this that we at Call The Cleaners need you to inform us at the earliest so that an appropriate course of action can be taken to accommodate your request and make the changes to your booking.

Yes, the cleaning products we use are safe for children and pets. We prioritise the use of eco-friendly and non-toxic cleaning products to ensure the health and safety of your family and pets while effectively cleaning your home.

Yes, different ranges of discounts are offered for recurring cleaning services to loyal customers. Contact Call The Cleaners for more information on recurring cleaning service discounts.

Open communication is key to conveying your requirements to the expert cleaners. By communicating properly, you can directly communicate your preferences to the cleaning team during the service or inform them in advance when booking your appointment. We will make sure that our expert cleaners are able to accommodate your requests to the best of our ability.