Best Buy Laptop Return Policy : Everything you Need to know 

Best Buy is one of the most loved electronics retailers in the US with a mammoth turnover of $50 billion a year.

If you ordered a laptop from Best Buy but are considering a return; maybe because it's defective, its performance is disappointing, it was an unwanted gift or the wrong order, then you'll want to stay up to date with their return policy.

To help you, we've looked at Best Buy's return policy in detail and will cover how long you have to make a return, how to return your laptop, whether you'll need to pay any fees, and much more.

BEST BUY LAPTOP RETURN POLICY

Best Buy's return policy for laptops is 15 days from purchase. If you make a laptop return request within 15 days of purchase, be sure to delete all your data. You want to erase information stored on any device, bank accounts, iCloud accounts, and credit card information, so they are not stolen.

Best Buy also requires that you include all accessories and original packaging that came with the laptop; Otherwise, you will be charged a fee for what is missing from your refund.

Of course, you have the right to get a return if your laptop is dented, scratched, broken, or missing something. However, if you don't have proof of purchase, Best Buy will likely decline a return and refund.

If you need to return or exchange an item at Best Buy, keep in mind that virtually everything can be returned or exchanged for a full refund within 15 days from the day of your purchase. Simply bring your item(s) to the Best Buy store, along with its contents and packaging, as well as your proof of purchase. Activatable devices, such as mobile phones or tablets, can be exchanged within 14 days. Laptops and computers can be exchanged within 15 days. If you are a 'My Best Buy Elite ®' member or 'Elite Plus member', this return period also applies to you.

STEPS TO RETURN THE LAPTOP 

Under Best Buy's return policy, you can return your laptops and desktops within 15 days of purchase. Here are some steps you should follow:

• Make sure the items are in good condition – the laptop or computer must be like new when returned. Items that are damaged, dirty, dented, scratched or missing important content cannot be returned.

• Returning Products: Gather the items you wish to return, as well as the original packaging and contents. You can choose any of the following options to return your purchase-

• In-Store Returns Accepted: Return your purchases to any Best Buy store in the United States to avoid shipping charges and receive a faster refund. Include all original packaging and extras and bring your receipt or packing slip.

• Mail Returns: Best Buy online purchases can be mailed to you as long as they are shipped from within the United States. International exchanges are not allowed.

To return an online purchase by mail:

-You prefer to package your returns as you received them in the original shipment. All packaging, accessories and extras must be included.

If you use the Best Buy prepaid label, you'll get free shipping on your return. Log in to your Best Buy account to find your order, create a prepaid shipping label and print it. Then, place the return label on the package, take it to a UPS drop-off location, and return it to Best Buy within the allowed return window.

However, certain exclusions apply when returning items to Best Buy. For example, shipping is not available for TVs larger than 50 inches, refrigerators, kegerators, or SodaStream machines.

It also imposes restrictions on the return of lithium batteries and special batteries as well as products incorporating these batteries.

The return of Best Buy for Business orders may also be subject to restrictions. For example, it does not accept returns outside of the United States.

How to return a laptop to Best Buy ?

You can return your laptop in-store or through Best Buy's online returns process. We will cover each in turn.

In the store

You can return a laptop to the store where you purchased it or to any other Best Buy location. You can also return a laptop that you purchased online at any of Best Buy's brick-and-mortar stores.

Simply bring your laptop to any of the 1,041 Best Buy stores and present it at the service counter with your receipt/invoice.

An advantage of doing it this way is that your refund will be issued immediately, meaning you'll likely receive your cash back much faster, although it may still take several days depending on your card issuer or bank.

Online

• The other way is to start Best Buy's online returns process, which you can do by logging into your account or searching for a guest order if you placed a guest order.

• Once you have followed the online return process, you will be provided with a UPS label to attach to your laptop to make the return.

• You will then need to drop off your laptop at an authorized UPS drop-off location.

Can I return a laptop to Best Buy without a receipt?

Yes, you can return a laptop to Best Buy without a receipt with proof of purchase. However, you will need to provide alternative proof of purchase, such as a packing slip or credit account statement documenting the original purchase.

Employees will then compare the SKU (Store Keeping Unit) and serial number to their records to determine if the return is legitimate.

It is essential to remember that all returns and exchanges of laptops without a receipt must be made within the 15-day exchange period, which begins on the day of purchase.

Can I return a laptop to Best Buy without the box?

Yes, Best Buy can accept returns of unboxed laptops, but they will deduct the cost of the missing items from your refund.

A refund without packaging will require a receipt, packing slip or the same credit card used as proof of purchase. Additionally, Best Buy returns that do not include the box or packaging must be made within 14 to 45 days of purchase. The number of days allowed to return a laptop to Best Buy for a refund is based on your membership status, such as Elite, Elite Pro, or non-member.

Can I return a laptop to Best Buy after 15 days?

If you have a Best Buy Elite membership, you can return a laptop up to 30 days after purchase or delivery. You must spend at least $1,500 in a calendar year to be eligible for Best Buy Elite.

On the other hand, you can't return a laptop after 15 days if you're not a Best Buy Elite member. So, understand the laptop return policy before shopping at Best Buy and know your membership status.

Can I return a laptop to Best Buy after 30 days?

If you're a Best Buy Elite Plus member, you can return a laptop up to 45 days after purchase or delivery. You must spend at least $3,500 in a calendar year to be eligible for Best Buy Elite Plus.

On the other hand, you can't return a laptop after 30 days if you're not a Best Buy Elite Plus member. So, understand the laptop return policy before shopping at Best Buy and know your membership status.

Is there a restocking fee for Best Buy laptops?

No, Best Buy does not charge a restocking fee for laptops returned in-store.

Best Buy's restocking policy only charges a restocking fee for select opened items, cell phones, tablets, drones, projectors, cameras and lenses. The fee ranges from $30 to $45 or 15% of the item's purchase price. In some cases, the restocking fee policy does not apply to unopened items; Understand the rules before your purchase.

Can you return a refurbished laptop to Best Buy?

• Yes, you can return a refurbished laptop to Best Buy within 15 days of the purchase date.

• The types of refurbished laptops sold include new with open boxes, barely used electronics, blogger review models, demo or floor units, or undamaged laptops slightly damaged in transit.

• The best refurbished laptops have undergone a rigorous testing procedure to ensure that they work like new.

• A refurbished item at Best Buy has been examined, repaired, and returned to clean, like-new, operating condition with all components and accessories. Additionally, Best Buy sells refurbished laptops with a warranty of at least 90 days.