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Welcome to my professional portfolio. I'm Benedicta Okpoti, a Virtual Assistant and customer service-driven individual based in Accra, Ghana. Passionate about helping others, I strive for excellence in customer service, administrative duties, and outreach. When I'm not working, I enjoy reading, travelling, and volunteering in my community.
# Education
BSc., Natural Resources Management - Kwame Nkrumah University of Science and Technology, Kumasi, Ghana (Sep 2019 - Sep 2023)
Graduated with Second Class Honours (Upper Division)
National Service Scheme (October 2024)
ALX Virtual Assistant (October 2024)
Exit Strategy Summit (November 2019)
# Professional Experience
Teaching and Research Assistant Kwame Nkrumah University of Science and Technology, Kumasi, Ashanti Region, Ghana (Nov 2023 - Oct 2024)
Improved time efficiency by assisting a senior lecturer in the agroforestry department.
Guided final-year undergraduate students in completing their research thesis, resulting in a 100% submission rate by providing effective communication and research analysis support.
Managed technical setup for lectures attended by postgraduate students, ensuring smooth operation and enhancing learning experiences through data analytics and time management skills.
Member & Client Services Intern Social Security and National Insurance Trust (SSNIT), Accra, Greater Accra Region, Ghana (Oct 2022 - Dec 2022)
Completed administrative tasks such as report compilation, memo writing, filing, and dispatching, ensuring smooth office operations.
Managed errands for supervisors and managers, reducing their workload by 25%.
Increased visits to the institution by assisting clients and customers daily.
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