Consumer-Firm Interaction papers

Demmers, Joris, Benedict G.C. Dellaert, and Kristian Rotaru, 2025, “Consumer Financial Self-Disclosure Online: Positive Affect Trumps Perceived Privacy Risks on Personal Customer Portals,” Journal of the Association of Consumer Research, 10(3).

Dellaert, Benedict G.C., Tom Baker, and Eric J. Johnson, 2024, “Regulating Robo Advice for Consumers’ Financial Decisions: The Interplay between Algorithm Quality and Digital Choice Architecture,” Behavioral Science & Policy, 10(2), 1-7.

Dellaert, Benedict G.C., Eric J. Johnson, Shannon Duncan, and Tom Baker, 2024, “Choice Architecture for Healthier Insurance Decisions: Ordering and Partitioning Together Can Improve Consumer Choice,” Journal of Marketing, 88(1), 15-30. (Finalist for the 2024 AMA/Marketing Science Institute/H. Paul Root Award).

Lim, Sesil, Bas Donkers, Patrick van Dijl, and Benedict G.C. Dellaert, 2021, “Digital Customization of Consumer Investments in Multiple Funds: Virtual Integration Improves Risk-Return Decisions,” Journal of the Academy of Marketing Science,49(4), 723–742.

Dellaert, Benedict G.C., Suzanne Shu, Theo Arentze, Tom Baker, Kristin Diehl, Bas Donkers, Nathanael Fast, Gerald Häubl, Heidi Johnson, Uma Karmarkar, Harmen Oppewal, Bernd Schmitt, Juliana Schroeder, Stephen Spiller, and Mary Steffel, 2020, “Consumer Decisions with Artificially Intelligent Voice Assistants,” 2020, Marketing Letters, 31(4), 335-347.

Lourenço, Carlos, Benedict G.C. Dellaert, and Bas Donkers, 2020, “Whose Algorithm Says So: The Relationships Between Type of Firm, Perceptions of Trust and Expertise, and the Acceptance of Financial Robo-Advice,” Journal of Interactive Marketing, 49, 107-124.

Tsekouras, Dimitris, Benedict G.C. Dellaert, Bas Donkers, and Gerald Häubl, 2020, “Product Set Granularity and Consumer Response to Recommendations,” Journal of the Academy of Marketing Science, 48 (2), 186-202.

Dellaert, Benedict G.C., 2019, “The Consumer Production Journey: Marketing to Consumers as Co-Producers in the Sharing Economy,” Journal of the Academy of Marketing Science, 47 (2), 238-254.

Baker, Tom and Benedict G.C. Dellaert, 2018, “Regulating Robo Advisors across the Financial Services Industry: An Exploratory Essay,” Iowa Law Review, 103 (2), 713-750.

Li, Ting, Robert J. Kauffman, Eric van Heck, Peter Vervest, and Benedict G.C. Dellaert, 2014, “Consumer Informedness and Firm Information Strategy,” Information Systems Research, 25 (2), 345-363.

Wendel, Sonja, Benedict G.C. Dellaert, Amber Ronteltap, and Hans C.M. van Trijp, 2013, “Consumers’ Intention to Use Health Recommendation Systems to Receive Personalized Nutrition Advice,” BMC Health Services Research, 13: 126.

Breugelmans, Els, Clemens F. Köhler, Benedict G.C. Dellaert, and Ko de Ruyter, 2012, “Promoting Interactive Decision Aids on Retail Websites: A Message Framing Perspective with New vs. Traditional Consumer Actions,” Journal of Retailing, 88 (2), 226-235.

Dellaert, Benedict G.C. and Gerald Häubl, 2012, “Searching in Choice Mode: Consumer Decision Processes in Product Search with Recommendations,” Journal of Marketing Research, 49 (2), 277–288.

Van Birgelen, Marcel, Benedict G.C.Dellaert, and Ko de Ruyter, 2012, “Communication Channel Consideration for In-Home Services: The Moderating Role of Customer Participation,” Journal of Service Management, 23 (2), 216-252.

Köhler, Clemens F., Els Breugelmans, and Benedict G.C. Dellaert, 2011, “Consumer Acceptance of Recommendations by Interactive Decision Aids: The Joint Role of Temporal Distance and Concrete versus Abstract Communications,” Journal of Management Information Systems, 27 (4), 231-260.

Noordhoff, Corine S., Kyriakos Kyriakopolous, Christine Moorman, Piet Pauwels, and Benedict G.C. Dellaert, 2011, “The Bright-Side and Dark-Side of Embedded Ties in Business-to-Business Innovation,” Journal of Marketing, 75 (5), 34-52.

Dellaert, Benedict G.C. and Pratibha A. Dabholkar, 2009, “Increasing the Attractiveness of Mass-Customization: The Role of Complementary Online Services and Range of Options,” International Journal of Electronic Commerce, 13 (3), 43-70.

Wendel, Sonja and Benedict G.C. Dellaert, 2009, “Situation-Based Shifts in Consumer Website Benefit Importance: The Joint Role of Cognition and Affect,” Information & Management, 46 (1), 23-30.

Dellaert, Benedict G.C. and Stefan Stremersch, 2005, “Marketing Mass-Customized Products: Striking the Balance between Utility and Complexity,” Journal of Marketing Research, 42 (May), 219-227.

Steckel, Joel H., Russell S. Winer, Randolph E. Bucklin, Benedict G.C. Dellaert, Xavier Drèze, Gerald Häubl, Sandy D. Jap, John D.C. Little, Tom Meyvis, Alan L. Montgomery, and Arvind Rangaswamy, 2005, “Choice in Interactive Environments,” Marketing Letters, 16 (3-4), 309-320.

Wendel, Sonja and Benedict G.C. Dellaert, 2005, “Situation Variation in Consumers’ Media Channel Consideration,” Journal of the Academy of Marketing Science, 33 (4), 575-584.

Perea y Monsuwé, Toñita, Benedict G.C. Dellaert, and Ko de Ruyter, 2004, “What Drives Consumers to Shop Online? A Literature Review,” International Journal of Service Industry Management, 15 (1), 102-121.

Stremersch, Stefan, Allen M. Weiss, Benedict G.C. Dellaert, and Ruud T. Frambach, 2003, “Buying Modular Systems in Technology-Intensive Markets,” Journal of Marketing Research, 40 (August), 335-350.

Dellaert, Benedict G.C. and Barbara E. Kahn, 1999, “How Tolerable is Delay? Consumers’ Evaluations of Internet Web Sites After Waiting,” Journal of Interactive Marketing, 13 (1), 41-54.