Last Updated: July 13, 2026
Support Email: belaro8090@outlook.com
Support Website:https://sites.google.com/view/belaro-technical
Terms URL:https://sites.google.com/view/belaro-terms-of-service
Privacy URL:https://sites.google.com/view/belaro-privacy-policy
Belaro is a pet-care coordination app built around Pet Spaces.
It is designed for two groups of people:
Pet owners who need temporary help caring for their pets.
People who love animals and would like the opportunity to spend a limited period of time with a pet.
Belaro is based on voluntary, non-commercial care. It does not process boarding fees, commissions, tips, or other payments between users. Optional digital memberships and Coin packs are sold only through Apple In-App Purchase.
Users can create:
Owned Pet Spaces for their own pets.
Foster Spaces for temporarily caring for another user's pet.
Each Pet Space may include a Pet Passport, care instructions, current status, daily logs, photos, AI Care Insights, and chat access where available.
Pet owners can publish a temporary care request with dates and care notes. Other users can review available requests, view the pet's information, communicate with the owner, and confirm whether they would like to help.
Belaro supports the full temporary-care process:
A pet owner publishes a care request.
A caregiver reviews the request and expresses interest.
The owner selects a caregiver.
Both sides confirm the handover.
The caregiver records care updates during the stay.
The owner ends the care period.
A Memory Card may be generated after completion.
During an active care period, users can record:
Activity status
Mood
Notes
Photos
Time of the update
After a care period ends, Belaro can turn selected moments into a Memory Card. Memory Cards may include dates, care duration, photos, and a summary of the shared experience.
Belaro may provide optional AI-generated care summaries based on selected Pet Passport details and recent daily logs.
AI results are for general informational purposes only. They are not veterinary, medical, behavioral, legal, or other professional advice.
Relevant data may be sent to a third-party AI service provider when the user chooses to start an AI analysis. Please review the Privacy Policy for additional details.
Belaro currently supports account registration with an email address and password.
When registering, users must accept the Terms of Service and Privacy Policy.
Open Belaro and enter the email address and password associated with your account.
Go to:
Profile → Settings → Sign Out
Go to:
Profile → Settings → Delete Account
Account deletion is permanent. It may remove or de-identify account information, Pet Spaces, pet information, daily logs, Memory Cards, and related content, subject to data that Belaro is legally permitted or required to retain.
Deleting your Belaro account does not automatically cancel an active Apple subscription.
If password recovery is not available inside the current app version, contact:
belaro8090@outlook.com
Include the email address used for your Belaro account. Do not send your password.
Open the Pet Space tab.
Select New Space.
Choose I'm a Pet Owner.
Add the pet's basic information and optional Pet Passport details.
Select Create Pet Space.
Open the Pet Space tab.
Select New Space.
Choose I'm a Pet Foster.
Add the requested foster profile information.
Select Create Foster Space.
Open an Owned Pet Space.
Open Pet Boarding Management.
Select the start and end dates.
Add care notes.
Select Publish Foster Request.
Open an available Foster Space.
Review the available care requests.
Open a request to review the pet's details.
Select Confirm Foster Request.
The pet owner can end an active care period from the management panel of the Owned Pet Space.
After completion, the caregiver may be prompted to generate a Memory Card.
Chat becomes available when the related care relationship supports messaging.
Belaro chat may support:
Text
Images
Videos
Archived conversations may become read-only.
The report option may be available from:
A chat conversation
A user profile
A care request or application detail screen
Select the reason, add optional details, and submit the report.
Blocking prevents further supported interactions with that user. Blocking may also affect active or pending care arrangements.
Blocked users can be managed from:
Profile → Blocked Users
Belaro may request access to:
Camera
Photo Library
Microphone, when recording video with audio
These permissions are used for pet profile photos, daily logs, chat media, and related features.
Permissions can be changed in:
iOS Settings → Belaro
If media upload fails:
Confirm that Belaro has the required permission.
Check your internet connection.
Try a smaller image or video.
Restart the app and try again.
Belaro may request notification permission to send updates such as:
New chat messages
Care status changes
Handover updates
Service announcements
To change notification settings:
iOS Settings → Notifications → Belaro
Disabling notifications does not delete your account.
Belaro may display Apple's App Tracking Transparency permission prompt where applicable.
Your choice can be changed in:
iOS Settings → Privacy & Security → Tracking
Core Pet Space, care, chat, log, and Memory Card features are not intended to depend on ATT authorization.
Belaro may offer optional Plus and Pro memberships and consumable Coin packs.
All digital purchases are processed exclusively through Apple In-App Purchase. Belaro does not use third-party payment processors for digital memberships or Coins.
Available subscription periods and prices are shown in the app before purchase.
Subscriptions may provide benefits such as:
More daily AI analyses
Additional Owned Pet Spaces
Longer daily-log history access
Subscriptions automatically renew unless cancelled through Apple.
On iPhone:
Open Settings.
Tap your name.
Tap Subscriptions.
Select Belaro.
Tap Cancel Subscription.
Deleting Belaro does not cancel a subscription.
If your active subscription is not reflected correctly:
Confirm that you are signed in with the Apple ID used for the purchase.
Reopen the membership page in Belaro.
Refresh the purchase status where available.
Contact support if the issue continues.
Coin packs are consumable, one-time purchases.
Coins may be used for eligible digital features, such as additional AI analyses after the daily free allowance is used.
Consumed Coins are generally not restorable.
Purchases and refunds are handled by Apple.
To request a refund, use Apple's official purchase support process or contact Apple Support.
Belaro does not directly process Apple payment refunds.
If an AI analysis fails:
Confirm that the device is connected to the internet.
Check whether the daily free allowance is available.
Confirm that the account has enough Coins when an additional analysis is required.
Wait briefly and try again.
Contact support if repeated attempts fail.
Do not rely on AI output for urgent pet-health decisions. Contact a licensed veterinarian or local emergency service when necessary.
Check your internet connection.
Close and reopen Belaro.
Restart the device.
Confirm that you are using the latest available app version.
Confirm that the email address is correct.
Check the password carefully.
Disable automatic capitalization when entering the email.
Contact support if the issue continues.
Pull down to refresh the Pet Space list.
Reopen the Pet Space.
Confirm that the internet connection is stable.
Check the internet connection.
Tap a failed message to retry where supported.
Confirm that the conversation is not archived or read-only.
Confirm that neither user has blocked the other.
Check Camera, Photo Library, and Microphone permissions.
Check the file size and connection.
Try again using a different file.
Confirm the correct Apple ID is active.
Reopen the membership page.
Refresh the purchase status.
Contact support with the product name and approximate purchase time.
Do not send full payment-card details, Apple ID passwords, or other sensitive financial credentials.
Users may request help regarding:
Access to personal information
Correction of inaccurate information
Account deletion
Data export, where available
Questions about AI processing
Questions about data retention
Contact:
belaro8090@outlook.com
Belaro may need to verify account ownership before responding.
For full details, see:
Privacy Policy:https://sites.google.com/view/belaro-privacy-policy
Terms of Service:https://sites.google.com/view/belaro-terms-of-service
Belaro Support Team
Email: belaro8090@outlook.com
When contacting support, include:
A brief description of the issue
The screen or feature involved
The approximate time the issue occurred
Your Belaro account email, when relevant
Screenshots that do not expose passwords or sensitive payment information
Support responses may require additional time depending on the issue.
Belaro is not:
A veterinary service
An emergency-response service
A pet-insurance provider
A caregiver certification service
A payment platform for offline care
A guarantor of user conduct or care quality
If a person or animal is in immediate danger, contact the appropriate local emergency service or a licensed veterinarian.