UPDATES

Starting August 1, 2024, please assign all new service request coming from Pasay, Paranaque, Muntinlupa to ADCG.

September 30, 2024 - hold referrals to MDS Mikes Department Store. - Alternate ASC: St. Joseph

Do not assign new service request to BBBJR, since we are having difficulties getting in touch with them via call. Assign the Taguig area to ADCG.

Assign Manila area to Tech Master

Assign Paranaque area to ADCG

Assign Pasay area to ADCG

Assign Makati area to Pro.Fix

Assign Mandaluyong area to Pro.Fix

Assign Cavite area to Dretre

Assign Quezon City area to Dancs or DGO

Assign San Juan area to Pro.Fix

Assign San Juan, Quezon City near Kamias to 68B *Warranty only

Starting October 14, BBBJR can handle Refrigerator. Do not assign dishwasher and coffee maker

All Megasaver and Tarlac Mac will be assigned to Mac Aire. Customer without OR will be assigned to Nagdie Air

Starting June 17, 2025, all Quezon Province will be assigned to OLED

Starting June 18, 2025, no work orders to be assigned to Mac Aire until next week. Technicians will have a training.

Starting June 24, 2025, no work orders to be assigned to SMRS until further notice. They need to lessen their open work orders.

June 26, 2025 > All customer purchase in Magic Appliance, assign to Techno Magic. But if outside their coverage area, assign to ASC in Mapping.

June 26, 2025 > All customer's unit purchase in Mega Saver's assign to Mac Aire. But if outside their coverage area, assign to ASC in Mapping.

July 1, 2025 > we may now assign to 68B AVS and Jzaine.

July 3, 2025 > hold Solis, proceed to 2nd option in ASC mapping

can now assign to SMRS

Aug 5, 2025 > Jzaine, hold.

Aug 9, 2025 > BBBJR, no Refrigerator technician

Sept 2, 2025 > KURTS Service Center will now accept a new service

Effective Sept. 1, the new working hours of Spare Parts team is Monday to Saturday 8:30AM to 5:30PM

Sept 24 > Ma'am Gemma loaded raw po sila and sya lang yung incharge kaya rin di agad agad nakaka reply po.

27-Oct-25 New Dan's are now accepting service as per Sir Dante

28-Oct-25 As per Sir Dante, starting today Oct 28, 25 stop creating WO for SMRS for SM Customer's

Oct 10 - Dancs Appliance,  Hold for ref products except for back jobs

Dec 2025 - Dancs can accept ref products