Welcome to the official support page for BeeHex.
BeeHex is a relaxing honeycomb puzzle game where players solve colorful hexagonal challenges, complete levels, collect stars, and progress through increasingly challenging puzzles.
If you experience any issue while playing BeeHex or have questions about the game, please contact us.
For technical support, bug reports, purchase-related questions, or general feedback:
Email: clpxl10@hotmail.com
When contacting support, please include:
Your device model
Your iOS version
A brief description of the problem
The level where the issue occurred, if applicable
A screenshot of the issue, if possible
This information helps us investigate and resolve problems more quickly.
The game does not start or closes unexpectedly
Please make sure BeeHex and your device operating system are updated to the latest available versions. Restarting your device may also resolve temporary issues.
My level progress is not updating
Close and reopen the game. If the problem continues, please contact us and include the level number where the issue occurred.
Sound or music is not working
Check the sound and music buttons inside the game and make sure your device volume is turned on.
Rewarded advertisement did not provide the expected reward
Occasionally, an advertisement may fail because of network connectivity or an advertising provider issue. Please check your internet connection and try again.
If the issue occurs repeatedly, contact our support team.
If BeeHex offers purchases in your version of the game and you experience a payment or purchase-related issue, please contact us with details of the problem.
Do not send passwords, credit card numbers, Apple ID passwords, or other sensitive payment information.
Purchases made through the App Store are processed by Apple.
We are continuously working to improve BeeHex.
If you have suggestions for new levels, gameplay improvements, features, or other ideas, feel free to contact us.
Player feedback helps us make BeeHex better.
BeeHex may receive updates that include:
New puzzle levels
Gameplay improvements
Performance optimizations
Bug fixes
New features and content
We recommend keeping the game updated to the latest version.
Your privacy is important to us.
Information about how BeeHex handles data can be found in the BeeHex Privacy Policy.
We aim to review support requests as quickly as possible.
Support Email: clpxl10@hotmail.com
Thank you for playing BeeHex.
BeeHex Support Team