Frequently Asked Questions

Do you offer delivery, setup, and pickup services?

Yes. We offer several service options to fit the needs of your event.

Client Pickup

Clients may pick up and return rental items during scheduled warehouse hours.

Delivery Service

We offer delivery throughout Mid-Michigan and surrounding areas. Delivery fees are based on event location, order size, and accessibility.

Delivery & Pickup

Our team can deliver your rentals before the event and return afterward to collect them, allowing you to focus on enjoying your celebration.

Full-Service Styling

For a completely stress-free experience, we also offer delivery, setup, styling, teardown, and pickup for select rental packages and large events.

Delivery and setup quotes are customized based on your event details.


Can I schedule a time to view your rental collection?

Absolutely. We welcome clients to view our collection in person; however, all visits are by appointment only.

Because our inventory is stored within our working warehouse, we are unable to accommodate walk-in visits. Scheduling an appointment allows us to prepare items you are interested in and provide a more personalized experience.

You can also browse our collection online at any time and contact us with questions about specific pieces.


Do you have a minimum rental requirement?

Yes. We require a minimum rental order of $100 before delivery, setup, or pickup fees.

This allows us to provide quality service while maintaining and expanding our inventory collection.


Do you offer wedding and event décor packages?

Yes. We offer curated décor packages designed to simplify the planning process while creating a cohesive and beautiful event design.

Packages can include ceremony décor, reception décor, specialty displays, signage, statement pieces, and more. Custom packages are also available based on your vision and budget.


What if I can't find the item I'm looking for?

Our inventory is continuously growing, and not every item may be listed online at all times.

If you are searching for a specific style, color, or décor piece, please reach out to us. We may already have something similar available, have new inventory arriving soon, or be able to source the item for your event.


Can I make changes to my order after booking?

We understand that event plans evolve.

Clients may update their rental selections up to 30 days prior to their event date, subject to inventory availability. Additional items may be added at any time if inventory is available.

To ensure smooth event preparation, major changes should be finalized before the final payment due date.


What are your pickup and return hours?

Our standard rental schedule is:

Pickup: Thursday between 2:00 PM and 6:00 PM

Return: Monday between 9:00 AM and 1:00 PM

Alternative arrangements may be available for certain events when scheduled in advance.

Prompt pickup and return are important to ensure inventory availability for other clients. Late returns may be subject to additional fees.


What type of vehicle should I use for transportation?

The size of vehicle required depends on the quantity and type of items rented.

To protect our inventory, all rental items must be transported in a clean, covered vehicle, enclosed trailer, SUV, van, or truck. Open trailers are not permitted unless approved in advance.

When your order is finalized, we will gladly advise you on the recommended vehicle size and loading requirements.


How many people should I bring to load and unload rentals?

For client pickup orders, renters are responsible for providing adequate help to safely load and unload their rentals.

Some larger items, furniture pieces, arches, and displays may require two or more people for safe handling. Our team will provide guidance based on your rental selections so you can arrive prepared.


What happens if an item is damaged, lost, or broken?

Rental items should be returned in the same condition they were received.

Normal wear from proper use is expected; however, clients are responsible for any lost, stolen, excessively damaged, or destroyed items during the rental period.

A refundable damage deposit is collected with each order and may be used to cover repair, replacement, cleaning, or missing item costs. If damages exceed the deposit amount, additional charges may apply.


What is your cancellation policy?

We understand that unexpected circumstances can arise during the planning process.

More than 90 days before the event:

The reservation retainer remains non-refundable, but no additional payments are due.

Between 31 and 90 days before the event:

The client is responsible for 50% of the remaining rental balance.

Within 30 days of the event:

The full rental balance becomes non-refundable.

If your event date changes, we will make every effort to transfer your reservation to a new available date.


How do I reserve my event date?

To secure your rental items and event date, we require:

Reservations are accepted on a first-come, first-served basis and inventory is not guaranteed until the booking process is completed.