Welcome to Bawaba ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.By using Bawaba, you agree to the collection and use of information in accordance with this policy.
We may collect the following personal information:
Identity Information: Full name, date of birth, national ID number, passport details
Contact Information: Email address, phone number, residential address
Account Credentials: Username and encrypted password
Profile Information: Profile photo, preferred language
Document Information: Government documents, identification cards, driver's license, and other official documents you upload for processing
Device Information: Device type, operating system, unique device identifiers
Usage Data: App features accessed, time spent, interaction patterns
Location Data: GPS location (only when you grant permission for kiosk services)
Log Data: IP address, browser type, access times, and pages viewed
Transaction history
Payment method details (processed securely through third-party payment providers)
Credit package purchases
We use the collected information for the following purposes:
Service Delivery: To process your service requests, document submissions, and government-related transactions
Account Management: To create and manage your user account
Communication: To send notifications, updates, and respond to your inquiries
Service Improvement: To analyze usage patterns and improve our application
Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities
Legal Compliance: To comply with applicable laws and regulations
Kiosk Services: To locate nearby kiosks and facilitate in-person services
We may share your information with:
Government Authorities: As required for processing your service requests with relevant ministries and departments
Service Providers: Third-party vendors who assist in operating our platform (payment processors, cloud storage providers)
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with any merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
We implement appropriate technical and organizational security measures to protect your personal information, including:
Encryption of data in transit and at rest
Secure server infrastructure
Regular security assessments
Access controls and authentication mechanisms
Secure document storage in our File Vault system
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
You may request deletion of your account and associated data at any time.
You have the right to:
Access: Request a copy of your personal data
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a portable format
Withdraw Consent: Withdraw consent for data processing at any time
Object: Object to certain types of data processing
Bawaba is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
Our application may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the app after changes constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:Bawaba Support Team
Email: privacy@bawaba-app.com
Phone: +971 4 123 4567
Address:
Bawaba Technologies LLCOffice 501, Business Bay TowerDubai, United Arab Emirates
Support Hours: Sunday - Thursday, 9:00 AM - 6:00 PM (GST)
For data protection inquiries, you may also contact our Data Protection Officer at: dpo@bawaba-app.comBy using Bawaba, you acknowledge that you have read and understood this Privacy Policy.Feel free to modify the contact information, company name, and address to match your actual business details. You may also want to have this reviewed by a legal professional to ensure compliance with the specific regulations in your operating jurisdiction (such as UAE data protection laws, GDPR if serving EU users, etc.).