Support

Subscription

Q: Do I need a subscription to use the app?

A: Yes, a subscription is required to use the unlimited AI banknote identification feature. You can try a limited number of scans for free (or as per your trial), but full unlimited access requires an active subscription.

Q: How many banknote identifications can I do per day?

A: Free users have a limited number of scans per day. Subscribers get unlimited identifications. Limits (if any) reset every 24 hours at midnight.

Q: How do I cancel my subscription?

A: Subscriptions are managed through your Apple ID (or Google Play for Android). To cancel:

1. Open Settings on your device

2. Tap your name at the top (iOS) or go to Payments & subscriptions (Android)

3. Tap Subscriptions

4. Find Bank Note Identifier: MoneyScan and tap Cancel Subscription

Q: Can I restore my subscription on a new device?

A: Yes. Open the app on your new device, go to Settings or the subscription screen, and tap Restore Purchases to restore your active subscription.

Technical Issues

Q: The app is not identifying banknotes or generating results. What should I do?

A: Please check the following:

• Ensure you have a stable internet connection (the AI processing uses OpenRouter AI API)

• Confirm your subscription is active (if required for unlimited use)

• Check if you’ve reached any free daily limit

• Try restarting the app

• Ensure the photo is clear, well-lit, and shows the full banknote

Q: My photo is not uploading or the camera is not working.

A: Make sure you have granted the app permission to access your camera or photo library.

Go to Settings → Bank Note Identifier: MoneyScan → Camera & Photos and enable access.

Q: The identification result is not accurate.

A: For best results:

• Use a clear, well-lit photo of the banknote

• Place the note flat and fill most of the frame

• Avoid glare, shadows, folds, or blurriness

• Capture the front and back if needed for certain notes

• Try another photo or angle if the first result is unclear

Privacy and Data

Q: Are my photos stored on your servers?

A: No. Photos are sent temporarily to the OpenRouter AI API for real-time processing only and are not stored or retained by us. We do not keep any images, results, or related data after identification is complete on your device.

Q: Do you collect my personal information?

A: No. We do not collect, store, or share any personal information, including emails, device IDs, photos, or usage data. The app uses RevenueCat only for handling subscriptions (they process purchase data per their policy), and OpenRouter AI solely for identification (no personal data is sent or retained by us). Please refer to our Privacy Policy for full details.

Contact Us

Have a question not answered here? We’re happy to help.

📧 Email: argonpatel834@gmail.com

⏱ Response time: Typically within 24–48 hours