Effective Date: October 23, 2025
Last Updated: October 23, 2025
Koko (“we,” “our,” or “us”) operates the game Koko (“the Game”) and related online services. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our Game or connected services.
By accessing or using Koko, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Game and its services.
We may collect information that you voluntarily provide, including:
Your in-game username or display name
Contact information such as your email address if you reach out for support or feedback
Communications such as bug reports, feedback, or messages you send to us
When you use Koko, we may automatically collect:
Device information such as headset type, operating system, and hardware specifications
Usage data including gameplay statistics, crash logs, and performance analytics
Network information such as your IP address and approximate location (city and country)
Koko uses third-party platforms such as Unity, PlayFab, and Photon. These services may collect information according to their own privacy policies:
Unity Technologies – may collect device identifiers, hardware information, and analytics data
PlayFab – may collect user account information including usernames, player IDs, and progress
Photon – may collect network-level data such as IP addresses to enable multiplayer and voice features
We encourage you to review their respective privacy policies for detailed information.
We use the information we collect to:
Operate, maintain, and improve Koko
Provide multiplayer connectivity, authentication, and account management
Personalize your experience (e.g., showing your username to other players)
Analyze gameplay and improve performance
Respond to support requests and feedback
Ensure the stability, integrity, and security of our Game and services
We do not sell or rent your personal information. We may share data only in the following cases:
With trusted third-party providers (PlayFab, Photon, Unity) who assist in running the Game
When required by law, regulation, or legal process
When necessary to protect our rights, safety, users, or the public
We retain your personal data only as long as necessary for the purposes described in this Policy or as required by law or legitimate business needs. When no longer needed, data is securely deleted or anonymized.
You may request deletion of your personal data at any time. To do so, contact us at kokoteamofficial@gmail.com with the subject line “Data Deletion Request.”
We may verify your identity before proceeding. Once deleted, your account and its data may not be recoverable. Certain information may be retained if legally required or for fraud prevention/security.
Depending on your location and applicable laws, you may have rights to:
Access your personal data
Request correction or deletion
Object to or restrict data processing
Withdraw consent where applicable
To exercise these rights, contact us at kokoteamofficial@gmail.com. Verification may be required.
We use commercially reasonable technical, administrative, and physical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.
If you access Koko from outside the country in which we operate, your information may be transferred to and processed in other jurisdictions, including those used by PlayFab, Unity, and Photon. These locations may have different data protection laws than your region.
Koko is not intended for children under 13.
We do not knowingly collect personal information from children. If such data is discovered, we will delete it promptly.
We may update this Policy from time to time. The “Last Updated” date above reflects the most recent changes. Continuing to use Koko after updates indicates your acceptance of the revised Policy.
If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:
📧 kokoteamofficial@gmail.com