Phone Message

PHONE MESSAGE

A. Expression of Making and Receiving Call

When you make a phone cell, there are two circumstances namely, there are those who receive calls and those who make call. I will explain in more detail below :

Expression to Making Calls

Requesting A Particular Person Or Service, example :

1. “Hello, Good Morning. I’m Putri from Evol Company, may I speak to Mrs. Dinda?”

2. “Good Afternoon, this is Kayla at ABC Entertainment. Could I speak to Mr. Jack?”

3. “Hello, my name is Indah. I would like to speak to Mr. Doni, please.”

4. “Hello, my name is Budi. May I have the account department, please?”

Identifying Yourself, example :

1. “Good Morning, I’m Indah from ABC Entertainment.”

2. “Good Afternoon, I’m Dinda from Abadi Company.”

3. “Good Evening, I’m Ketty from Oke Store.”

4. “Hello, I’m Cantika Mr. Budi’s secretary.”

5. “Good Morning, I’m Risa, I call on behalf of Mr. Rio.”

The Person You Are Calling Is Not In, example :

1. “Can I leave a message for him/her?”

2. “Okay, thanks. I’ll call back later.”

3. “Could you ask him/her to call me back, please?”

4. “Could you tell me, when he/she will be back?”

5. “Do you know, what time he/she will be back?”

The Person You Are Calling Is Not In, example :

1. “Can I leave a message for him/her?”

2. “Okay, thanks. I’ll call back later.”

3. “Could you ask him/her to call me back, please?”

4. “Could you tell me, when he/she will be back?”

5. “Do you know, what time he/she will be back?”

Ending the Call, example :

1. “Thank you very much. Have a good day.”

2. “Thank you for your help. Have a good day.”

Expression To Receiving Calls

Answering, example :

1. “Good Morning, ABC Entertainment, Putri speaking, can I help you?”

2. “Hello, Milson Company. What can I do for you?”

3. “Good Afternoon, Eford Company. May I help you?”

4. “Good Night, Italian Restaurant. Can I help you?”

Requesting Identify, example :

1. “May I know with who I speak right now?”

2. “May I know what company you are from?”

3. “Who am I speaking with?”

4. “May I ask who’s calling?”

5. “Who’s speaking, please?”

Asking The Caller To Hold, example :

1. “Can I put you on hold for a minute?”

2. “Just a moment, please.”

3. “Yes Mrs. I’m putting you through hold on, please.”

4. “Just a moment, please. She’ll be with you right away.”

5. “One moment, please. I’ll see if he’s free.”

6. “He’s speaking on the other line. Will you hold?”

7. “Hold on, please. He’s coming now.”

Connecting The Callers, example :

1. “I will connect you to my director.”

2. “I will put you through.”

3. “Sure, I will connect you to my manager.”

The Person Being Called Is Not In, example :

1. “I do apologize, the director is out at the moment.”

2. “I’m sorry Sir, my manager is in a meeting now.”

3. “I do apologize, Mrs. Putri is not going to the office today.”

4. “I’m terribly sorry, Mr. Budi is away on business right now.”

5. “He is not in the office right now, but he’ll be back at

3 o’clock.”

Taking Message, example :

1. “Would you like to leave a message?”

2. “Can I take a message?”

3. “Can I have a message?”

4. “Can I give him/her a message?”

5. “May I take a message?”

Ending The Call, example :

1. “Is there anything else I can help?. Okay, thanks for calling. Have a great day.”

2. “Is there anything else I can do for you?. Okay, have a good day.”