Absolutely. To secure equipment, a minimum deposit of $75.00 is necessary for invoices totaling up to $500.00. For reservations ranging from $500.01 to $2,499.99, a deposit of 25% is required. Orders exceeding $2,500.00 will necessitate a deposit amounting to 30% of the cart total.

Prior to your event date, please ensure that your setup area adheres to the following guidelines:

• Free from animal feces

• Clear of debris, both natural and unnatural

• Devoid of sharp objects, sticks, and branches

• Level surface without steep inclines, declines, holes, or dips

We highly recommend measuring and clearing your setup area(s) accordingly to avoid incurring a Truck Turnaround Fee or Deposit Forfeiture.

Delivery time frames are typically assigned as follows:

• 8:00 am – 12:00 noon

• 9:00 am – 1:00 pm

• 10:00 am – 2:00 pm

Please ensure you are reachable via the telephone number(s) provided on your event date. Your driver will contact you 20 – 30 minutes prior to their arrival.

Upon arrival at your location, the driver will make a second call to inform you of their presence. If contact cannot be established within 15 minutes, the driver will proceed with their delivery route.

Redelivery accommodations are subject to the truck's delivery schedule and route availability. Failure to facilitate redelivery may incur a Truck Turnaround Fee (minimum $50.00) or deposit forfeiture. Please contact our office at (301) 375-8892 to reschedule your delivery.

An adult aged 18 years or older must be present at the time of delivery to instruct the driver on setting up the rental equipment. Once instructed, the driver will not relocate the equipment. Additional fees may apply for equipment movement, and such requests should be directed to the office.

For operational purposes, a standard (3 prong) 110 outlet within 100' of the setup area is required. Contact our office for outlet requirements specific to your rental item(s). Please refrain from using designated outlets for any purpose other than equipment operation to prevent tripping event location circuit breakers. Generators are available for rent at $85.00 each (if reserved prior to your event date) for locations lacking adequate electrical access. Customer is responsible for power-related issues if a generator is not reserved. The driver will allot 15 minutes to address any power-related concerns.

Persistent power issues may warrant the delivery of a generator at $125.00 (additional Travel Fee may apply) or rescheduling the event for another date, subject to a Truck Turnaround Fee (minimum $50.00).

Most equipment requires ground anchors (ground stakes or sandbags). Ground stakes can penetrate the ground 18" – 32". If you have an underground water sprinkler system, we recommend opting for sandbags ($3.00 each). Should you decline sandbags and possess an underground water sprinkler system, you must sign the "Sprinkler Waiver Form," absolving Backyard Amusements of any damages.

All inflatables listed under our "Bounce House" tab require eight (8) sandbags. For accurate sandbag counts for other inflatable equipment, please contact our office at (301) 375-8892.

RESIDENTIAL DEPOSIT & CANCELLATION POLICY: For residential events, cancellations must be made at least 24 hours prior to the event's start time to qualify for a raincheck, which can be redeemed within 12 months from the booking date. Residential deposits are fully refundable up to 14 calendar days before the event.

COMMERCIAL DEPOSIT & CANCELLATION POLICY: Commercial event cancellations must be made at least 72 hours before the event's start time to be eligible for a raincheck, redeemable within 12 months from the booking date.

To cancel your order, please email Cancellations@BackyardAmusements.com within the designated cancellation period. Ensure that your cancellation request is sent from the email address on file and includes the following details:

• Event date

• Invoice Number

• Your full name

• Your telephone number

Yes, it is mandatory to electronically sign the hold harmless binder and operator safety agreement before we deliver and set up your equipment.

Backyard Amusements, LLC accepts Visa, MasterCard, Discover, and American Express.

The balance for your rental must be settled prior to equipment setup.

For Residential Reservations:

Reservations totaling $1000.00 or more will incur a 3.5% processing fee when paid by credit/debit card.

For Commercial/Non-Residential Reservations:

A 3.5% processing fee will apply to all reservations, regardless of the dollar amount, when paid by credit/debit card.

Please note: We do not accept personal checks, CashApp, Venmo, Zelle, PayPal, or Apple Pay as forms of payment.

At Backyard Amusements, ensuring the cleanliness and safety of our equipment is our top priority. We follow a thorough sanitation process for each piece of equipment, both before and after every use. This process includes:

• Vacuuming to remove any debris

• Sanitizing with a specialized cleaning solution

• Spraying with a disinfectant aerosol

Our commitment to maintaining the cleanliness and upkeep of our equipment has been a distinguishing factor for over 15 years, setting us apart from the competition.

Backyard Amusements offers complimentary delivery on orders totaling at least $100.00 to destinations within a 20-mile radius of our warehouse at 4540 Printers Court, White Plains, MD, 20695. Should your location fall outside of this radius, a Travel Fee will be added, and a higher order minimum may be required. 

Absolutely! We're fully insured, and we're more than happy to furnish a copy of our insurance binder upon request. While some of our competitors may choose to operate without insurance, we prioritize ensuring coverage for both us and our clients. Proof of Insurance can be provided at no additional cost, although Additional Insured Certificates may incur an extra fee.

FUN FACT:

Did you know that in most States and Municipalities, amusement companies are required to carry insurance and be registered to provide equipment/entertainment for Public/Large Events? A Public/Large Event refers to any event beyond a private home birthday party/celebration. Operating outside of your State or Municipality's regulations can lead to event shutdowns, hefty fines, or even legal consequences.

Reserving equipment is easy! You can book directly through our online booking system at www.BackyardAmusements.com or by giving us a call at (301) 375-8892 during our regular business hours. If you have any questions, feel free to send us an email at Info@BackyardAmusements.com.

Actual Size: This refers to the precise dimensions of the equipment itself, excluding ground anchors, blowers, and other accessories.

Setup Area: This indicates the space required by our driver to set up the equipment, including allowances for ground anchors, blowers, and other necessary components.