AW Plumbing Services

46 High Street - Kenfig Hill Bridgend CF33 6DR

Tel - 07738 753917

Our Terms & Conditions

All contracts have terms and conditions, so these are ours.

Alan Wragg

I will always be honest and fair. If you are unhappy with any part of my work, please let me know. I can be contacted on my mobile 07738 753917 or Email At AlanWragg@Hotmail.Com. Or at My home address 46 High Street, Kenfig Hill, Bridgend CF33 6DR. I will respond to any queries within 7 days.

Costs

For general plumbing and gas works I charge £60 per hour.

Day rates are available on request.

Boiler installs, bathrooms and larger works, I will always be happy to provide a free quotation based on a visual inspection.

Deposits

Depending on the work involved I may require a deposit or advance payments. This will be clearly explained to you and presented on our quotations.

Payment

Must be made in full on completion.

We accept cash, cheques and bank transfers. We do not accept card payments.

Rights to Cancel

Legally contracts, are subjected to a 14 day cooling off period when entered into in your home. Details of your cooling off period and how to cancel will be provided to you on a separate document before we enter into a contract[. If you want me to start straight away, I will ask you to state that you would like me to start the work as soon as possible, but if, at any time, you have a change of mind or circumstances, please let me know as soon as possible. I am not looking to profit from work I have not done but will look to recover my costs with regards to any goods supplied, special orders and all fair expenses that have been incurred until you instruct me to stop work.

Complaints Procedure

I take pride in all my work and will take care of your home the best I can.

If you are unhappy with any aspects of my work, please tell me! I’m usually in full attendance when work is being carried out. Otherwise please call me - 07738 753917. Or if you prefer Email – AlanWragg@Hotmail.com or by post to Alan Wragg T/A AW Plumbing Services, 46 High Street, Kenfig Hill, Bridgend CF33 6DR.

I will acknowledge receipt of your complaint in the same way in which the complaint was made, such as returning your call or responding to your email, as soon as possible and within 72 hours. I may need to ask for further details from you, to help me to resolve your complaint. Straightforward and simple complaints will be dealt with informally and as soon as possible. If a complaint is more complex or requires further investigation, I will keep you informed regularly throughout the process and will provide a formal response to your complaint within 14 days.