About Me
About Me
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I am an IT Support Specialist with over 7 years of hands-on experience in enterprise IT infrastructure, datacenter operations, network security, and systems administration.
Currently working at MAK United in Sharq, Kuwait, I support business-critical systems, maintain network infrastructure, administer web servers, manage storage and backup solutions, and help ensure reliable IT operations.
My technical expertise includes Windows Server, Active Directory, Group Policy, Sophos Firewall, endpoint security, IIS Web Server Management, MS SQL Server, NAS/SAN storage, backup and disaster recovery, and LAN/WAN networking.
I hold a Bachelor of Science in Information Technology, along with Cisco CCNA and Microsoft SC-900 certifications. I am committed to continuous learning and developing my expertise in modern IT infrastructure and cloud technologies.
Technical Skills & Expertise
Technical Skills & Expertise
SYSTEMS ADMINISTRATION
Windows Server, Active Directory, Group Policy (GPO), IIS Web Server Management, MS SQL Server Administration
NETWORKING & SECURITY
LAN/WAN, VLANs, VPN, Sophos Firewall, FortiGate Firewall, ESET Endpoint Protection, Network Troubleshooting
INFRASTRUCTURE & DATACENTER
NAS/SAN Storage, RAID Configuration, Backup & Disaster Recovery, Datacenter Monitoring, Server Patching, Hardware Coordination
IT SUPPORT & OPERATIONS
End-User Support, Helpdesk Support, ERP Application Support, IT Documentation, ITIL-Based Support Procedures, Hardware & Software Troubleshooting
Work experience
Work experience
IT Support Specialist
MAK United — Sharq, Kuwait
January 2025 – Present
Provide enterprise-level IT support for users and business-critical applications.
Manage network infrastructure using Sophos Firewall and ESET endpoint protection.
Administer IIS servers, including SSL configuration, site bindings, and performance monitoring.
Manage NAS/SAN storage, RAID configuration, and capacity planning.
Implement and monitor backup solutions for disaster recovery readiness.
Support MS SQL Server environments for ERP and business applications.
Perform datacenter operations, server monitoring, patching, and hardware coordination.
Maintain technical documentation and follow ITIL-based support procedures.
IT Support Engineer
Wael Al Nusif — Ardiya, Kuwait
January 2023 – December 2024
Managed enterprise network infrastructure and provided technical support to users.
Configured user authentication, Group Policy, and network security monitoring.
Supported and maintained BioTime 8.5 attendance systems.
Managed FortiGate Firewall, NAS storage, FTP services, and web applications.
Troubleshot networking, systems, and endpoint-related issues.
IT Administrator
Premier Law College — Gujranwala, Pakistan
January 2021 – December 2022
Installed and maintained IT infrastructure and digital library systems.
Managed G-Suite services, cloud storage, VPS hosting, and access points.
Supported faculty and staff with technical troubleshooting and system administration.
Maintained network infrastructure and user systems across departments.
IT / Help Desk Support
Allied Institute of Medical Sciences — Gujranwala, Pakistan
November 2018 – November 2020
Configured and supported MS SQL databases for ERP systems.
Assisted in multi-branch IT infrastructure deployments and maintenance.
Provided user training and technical support for software and systems.
Maintained desktops, printers, networking equipment, and backups.
Assistant Network Administrator
PACE Pakistan Ltd — Lahore, Pakistan
September 2017 – October 2018
Administered Windows and Linux server environments.
Managed backups, VPN connectivity, firewall configuration, and network troubleshooting.
Supported virtualization environments and NAS storage systems.
Maintained DNS, DHCP, and enterprise networking infrastructure.
Education
Education
Bachelor of Science in Information Technology (BS-IT)
Bachelor of Science in Information Technology (BS-IT)
University of Gujrat, Pakistan
Graduated in 2017
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