Privacy Policy for AVG CRM

Last Updated: May 15, 2026

Welcome to AVG CRM. Your privacy is important to us. This Privacy Policy explains how AVG CRM collects, uses, stores, and protects your information when using our mobile application.

1. Information We Collect

AVG CRM may collect and process the following types of information:

Personal Information

We may collect information such as:

Name

Email Address

Phone Number

Customer/Lead Information

Lead Data

When integrated with advertising platforms such as Meta (Facebook & Instagram Ads), AVG CRM may collect lead information submitted through advertisements, including:

Name

Contact Number

Email Address

Other details submitted in lead forms

WhatsApp Communication Data

If WhatsApp integration is enabled:

Incoming customer messages may be processed to automatically create leads.

Communication history may be stored to enable customer support and CRM functionality.

We use collected information to:

Manage and organize customer leads

Automatically create leads from Meta Ads and WhatsApp messages

Enable communication and responses to customer inquiries

Generate project reports and CRM analytics

Improve app performance and user experience

Maintain security and prevent unauthorized access

3. Third-Party Services

AVG CRM may integrate with third-party services, including but not limited to:

Meta Platforms Ads APIs for lead generation

WhatsApp integration for communication and lead management

These services may collect or process information according to their own privacy policies.

4. Data Storage and Security

We implement reasonable security measures to protect your information against unauthorized access, loss, misuse, or alteration.

However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

5. Data Sharing

We do not sell personal information to third parties.

We may share data only:

To provide app functionality

With authorized service providers

To comply with legal obligations

To protect our legal rights and prevent misuse

6. Data Retention

We retain user and lead information only as long as necessary to provide CRM services, generate reports, comply with legal obligations, or resolve disputes.

7. Children's Privacy

AVG CRM is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. User Rights

Depending on applicable laws, users may request to:

Access their data

Correct inaccurate information

Request deletion of data

Withdraw permissions where applicable

Requests can be made through the contact information below.

9. Permissions

AVG CRM may request certain permissions, including:

Internet access (for API communication)

Permissions are only used for app functionality.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the “Last Updated” date.

11. Contact Us

If you have questions regarding this Privacy Policy, contact us at:

AVG CRM Support

Email: support@avgcrm.com