Well versed and in tune with different generations, cultures, and personalities
Positive thinking with structured and disciplined responses to negative/undesirable outcomes
Innovative mindset to improve short and long term strategic visions with a thorough plan of execution to support
I am a very well organized, top performer in the industry
Strong, transparent communicator across entire organization
Process oriented with a strong ability to adapt to change
Resilient leader, overcoming adversity, and navigating the unexpected that best meets the needs of the organization
I enjoy and excel in client facing scenarios
I continue to educate myself, join industry related programs, network, build long lasting partnerships and asking for feedback to further enhance my knowledge and performance as a professional
Why did you choose your profession? Ironically enough, I was born in the Hyatt LAX Hotel, so it was meant to be! I do also and always have had a passion for Hospitality from a young age due to my exposure to the industry through family
What was your journey to becoming a professional in what you do? I have always found joy and satisfaction in helping others and also grew up in the hospitality industry with my Father being a retired Executive
What are your inspirations? Where do you find inspiration? Having freedom to produce new ideas and work in a creative environment
What motivates you? Overcoming unexpected challenges and crushing company objectives - I thrive in those environments
What are your interests? I really enjoy fashion and style but also cooking, laughter, and continuing to develop and learn personally and professionally
"Have a good plan. Execute it violently. Do it today." — General Douglas McArthur
www.linkedin.com/in/avalon-roby
Concierge Real Estate Group - Kansas City, MO (Remote/Hybrid)
Real Estate Marketing Manager (2019–Present)
Supported top performing real estate agents in all aspects of real estate sales, including communications, marketing, project coordination, listing management, closing coordination
Oversaw buyer and seller relationships and all managed all transactions from initial contact to purchase agreement and closing
Maintained excellent communication between clients, agents, title officer, and lender
Networked within the community to expand our market reach; sponsoring, fundraisers, schools, Churches, institutions, etc.
Responsible for all social media marketing outlets and achieved results in excess of 800% page views
Designed email marketing systems and setup drip campaigns
Red Lion Hotels - Denver, CO (Remote)
Global Sales Manager (2016–2019)
Group Sales for 1500 properties in North America
Sales contract negotiations
Own and hit/exceed annual sales targets consistently by 150%
Red Lion Liaison & Business Development with Franchisees
Cultivated and maintained strong partnerships and customer relationships to build trust and loyalty
Participated in developing and executing on strategic plans to achieve targets and expand in other markets
Drafted sales reports for Director of Sales
Attended conferences and trade shows to develop additional business opportunities
Red Lion Hotels - Ft. Lauderdale, FL
National Sales Manager (2015–2016)
Grew very quickly and promoted into Global sales position based on 1st years performance
Group sales for North America properties primarily SMERF market segment
Marketing & Sales to include Trade shows & sales blitz
Consistently networking with customers and developing new business partnerships
Mario Tricoci Hair Salon & Day Spa - Chicago, IL
General Manager (2014 – 2015)
Managed all facets of Guest Experience from Front Desk Operations, Building Maintenance, Stylist Continuing Education, Training and P&L Oversight & Review
Responsible for recruiting and retaining talented staff
Produced business expansion strategy to attain a higher volume of guests
Implemented monthly memberships to the Tricoci business model
Walt Disney World Swan & Dolphin - Orlando, FL
Front Desk Lead (2013 – 2014)
Provided personalized services to guests within a 1500 room resort
Top Sales Award for enrollment in guest loyalty program
Responsible for all VIP guests and VIP groups from start to finish
Represented the hotel in a 5-star fashion
University of Central Florida – Rosen College of Hospitality
2011-2014
BS of Hospitality Administration/Management, GPA 3.75
Deans Honor Roll
Completed degree in 3 years
S.I.T.E. Certified Incentive Specialist (CIS)
Sales Force, Delphi, Excel, Word, Power Point, Office 365
"Let our advance worrying become advance thinking and planning." — Winston Churchill
Get in touch at aroby92@gmail.com