Being a call center owner, you must know that auto dialer is helpful for generating maximum leads and sales in a short time. The main reason for using auto dialer software is, it boosts the dialing process and save time and efforts of the agent. Because if you choose manual dialing, it would take a lot of time, money and effort, so most of the businesses are avoiding manual dialing and switching to auto dialer software solution.
Call back is the best technique suitable for call center businesses who want to reach millions of customers every day for lead generation but have a shortage of agents to perform tasks.
Agents construct a pre-recorded message which informs the prospects about the proposition and then invite users to dial press 1 if they are interested to get more details about the product/service. The user will be told that they will be reached between 24 hours.
People who expressed their interest in the product will be added to the database to contact afterward. After that, agents start the campaign and repeat the process to generate maximum sales and leads.
Similar to call back campaign, agents create a message to promote some product or service and then mention the proposition. But in that case, when the user press 1, they will be routed to another relevant agent for closing sales.
Press 1 campaign method is considered highly effective and the best way to communicate with millions of users at once. However, it requires agents on call waiting for the maximum inbound calls. Moreover, the rates of all outbound calls will be varied, and calls will be stopped if all the agents are occupied.
When agent dials a call manually, he needs to wait for the user to attend and respond. By doing this, an agent might waste more than 10 minutes in an hour by speaking to users rather than doing some productive work.
When agent dials call manually, he has to:
A call center agent is only doing a productive job when he is talking to the prospect. It has already been demonstrated that how auto dialer can increase efficiency and productivity. But there is another element to consider that auto-dialer software can help pre-qualify leads before transferring it to another agent while using call back option.
When the call is made, a pre-recorded text will tell the customer a reason to be approached. Therefore, when they press 1, it would be quite safe to assume that the user is interested in your products or services.
With auto dialing, an agent can overcome the hassle of dialing numbers manually and it would be a lot easier to make enough sales and leads. Make sure you consult with best service providers at VT Dialer as they have professionals dealing with the software and responsible to handle all kinds of technical difficulties.