FAQs

Authenticator App FAQ

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General Questions

Q: What is the Authenticator App?

A: The Authenticator App is a two-factor authentication (2FA) tool that helps protect your online accounts by generating time-based one-time passwords (TOTPs).

Q: How does the Authenticator App work?

A: The app works by scanning a QR code provided by the platform you want to secure. The app then generates a unique TOTP that you enter to complete the 2FA process.

Q: Is the Authenticator App secure?

A: Yes, the Authenticator App uses industry-standard encryption and secure storage to protect your account credentials.

Setting up 2FA for Each Platform

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Facebook

1. Open Facebook: Go to the Facebook website or mobile app.

2. Settings: Click on the downward arrow in the top right corner and select "Settings".

3. Security and Login: Click on "Security and Login" from the left menu.

4. Two-Factor Authentication: Click on "Two-Factor Authentication" and select "Authentication App".

5. Scan QR Code: Open the Authenticator App and scan the QR code displayed on Facebook.

6. Enter TOTP: Enter the TOTP generated by the Authenticator App to complete the setup.

Instagram

1. Open Instagram: Go to the Instagram website or mobile app.

2. Profile: Click on your profile picture in the top right corner.

3. Settings: Click on the gear icon next to "Edit Profile".

4. Security: Click on "Security" from the left menu.

5. Two-Factor Authentication: Click on "Two-Factor Authentication" and select "Authentication App".

6. Scan QR Code: Open the Authenticator App and scan the QR code displayed on Instagram.

7. Enter TOTP: Enter the TOTP generated by the Authenticator App to complete the setup.

Bitcoin (e.g., Coinbase, Binance)

1. Open Bitcoin Platform: Go to your Bitcoin platform's website or mobile app.

2. Settings: Click on the gear icon or settings menu.

3. Security: Click on "Security" or "Account Security".

4. Two-Factor Authentication: Click on "Two-Factor Authentication" and select "Authenticator App".

5. Scan QR Code: Open the Authenticator App and scan the QR code displayed on the Bitcoin platform.

6. Enter TOTP: Enter the TOTP generated by the Authenticator App to complete the setup.

Other Platforms (e.g., Google, Microsoft, Twitter)

1. Open Platform: Go to the platform's website or mobile app.

2. Settings: Click on the gear icon or settings menu.

3. Security: Click on "Security" or "Account Security".

4. Two-Factor Authentication: Click on "Two-Factor Authentication" and select "Authenticator App".

5. Scan QR Code: Open the Authenticator App and scan the QR code displayed on the platform.

6. Enter TOTP: Enter the TOTP generated by the Authenticator App to complete the setup.

Troubleshooting

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Q: I'm having trouble scanning the QR code. What can I do?

A: Make sure the QR code is displayed clearly on the platform's website or mobile app. Try adjusting the brightness and contrast of your screen or using a different device to scan the QR code.

Q: I'm getting an error message when trying to set up 2FA. What can I do?

A: Check that you have entered the correct TOTP generated by the Authenticator App. If you're still having trouble, try restarting the app or contacting the platform's support team for assistance.

Additional Resources

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• For more information on 2FA and the Authenticator App, visit our website.

• If you need help with setting up 2FA for a specific platform, contact our support team.