Aura: AI Skin & Face Scanner
Thank you for using Aura. We're committed to providing a secure, private, and reliable experience. If you need assistance, you'll find answers to the most common questions below.
Aura analyzes your skin using on-device AI. Your photos are processed locally on your device using machine learning to evaluate factors such as skin texture, hydration, symmetry, and overall skin condition.
Your photos are never uploaded to our servers.
No.
Aura does not save, upload, or store your photos. Images are processed temporarily during analysis and are immediately discarded once the scan is complete.
No.
Aura does not collect, store, or share facial images or biometric data. Facial landmark detection is performed entirely on your device.
An internet connection is only required to generate personalized skincare routines and recommendations.
Only anonymous skin analysis metrics (such as hydration scores, texture scores, and similar numerical results) are sent securely to our AI service. Your photos, facial images, and personal information are never transmitted.
Only:
Anonymous skin analysis scores
Scan result summaries
Your skincare preferences (such as goals and available routine time)
Never sent:
Photos
Face images
Biometric identifiers
Name
Email address
Payment information
Your scan history, preferences, and routine information are stored locally on your device.
We do not maintain a cloud account or central database containing your personal information.
Yes.
You can erase all locally stored data at any time by opening:
Settings → Reset Device Data
Uninstalling the app will also remove all locally stored data.
Premium subscriptions are managed entirely through the Apple App Store or Google Play Store.
Aura does not collect or store your payment information.
For billing questions, please contact Apple or Google directly through your app store account.
Try the following:
Restart the app.
Make sure you're using the latest version.
Restart your device.
Ensure camera permission is enabled.
If the issue persists, contact us with your device model and app version.
We welcome your feedback.
Please email us with:
Device model
Operating system version
App version
Description of the issue or suggestion
Screenshots (optional)
Aura is built with a privacy-first design.
Photos never leave your device.
Facial analysis runs locally.
No biometric data is collected.
Payment information is never stored.
You remain in control of your data.
For full details, please review our Privacy Policy.
If you have any questions, feedback, or need technical assistance, please contact us.
Email: ronorowazoro6@gmail.com
We aim to respond as quickly as possible and appreciate your support of Aura.