Last Updated: 16.01.2025
This Privacy Policy describes how Audora Inc. (“we,” “us,” “our”) collects, processes, and protects your personal data when you use our services, including our website, mobile applications, and DORA AI, our AI-powered travel assistant. It also outlines your rights regarding your personal data and explains how you can contact us if you have questions or concerns.
If you are located in the United States, please refer to the “Additional Rights for U.S. Residents” section for information about rights under state privacy laws, such as the California Consumer Privacy Act (CCPA).
If you are a vendor offering activities through our platform, please consult our Vendor Privacy Policy for details on how your data is processed.
The entity responsible for the processing of your personal data is:
Audora Inc.
Address: 1111B S Governors Ave, Dover, DE 19904, United States
Contact Email: privacy@audora.ai
If you are a vendor providing services through our platform, the processing of certain data related to your activities will be your responsibility as an independent data controller.
When you interact with our services, we automatically collect certain information to enhance your experience, ensure platform security, and improve our services.
Data Collected Automatically:
Device information (e.g., operating system, browser type, language settings).
IP address (encrypted for security).
Date, time, and duration of access.
URLs visited within our platform.
Actions performed (e.g., clicks, bookings, interactions with DORA AI).
Crash logs and technical diagnostics for mobile devices.
Purposes of Collection:
Performance Optimization: To ensure fast loading times and seamless user experiences.
Fraud Detection: To protect against unauthorized access or abuse.
Error Resolution: To diagnose and fix technical issues.
Retention Period: These logs are retained for 45 days unless extended for regulatory or legal reasons.
We collect personal data directly from you when you create an account, use DORA AI, or interact with our platform.
Examples of Data Provided:
Account details: Full name, email address, password.
Preferences: Travel interests, budget, group size.
Booking information: Names of participants, contact information, dates, payment details.
Communications: Reviews, ratings, feedback, and customer support inquiries.
Purposes of Collection:
To provide personalized recommendations and travel itineraries.
To process and confirm bookings.
To respond to customer support requests.
To send marketing communications (with your consent).
DORA AI uses the data you provide to tailor recommendations and plan unique travel experiences based on:
Activity preferences (e.g., cultural tours, luxury experiences).
Budget constraints.
Group travel needs and preferences.
How We Use This Data:
To generate detailed travel itineraries.
To recommend restaurants, bars, and points of interest based on your preferences.
To optimize travel routes and time management.
Through DORA AI, you can:
Add activities to your cart and check out seamlessly.
Use multiple payment methods, including cryptocurrency.
Payment data is processed securely through third-party payment providers and is not stored by us.
You may submit reviews or ratings for activities or experiences. These reviews can be:
Submitted anonymously or under your account name.
Published publicly on our platform.
Your Rights:
You can edit or delete reviews at any time by contacting us at privacy@audora.ai.
We use cookies and similar tracking technologies to:
Provide essential platform functionality.
Analyze user behavior to improve services.
Deliver personalized marketing content.
You can manage your cookie preferences in the “Privacy Settings” section of our website or app.
We share your data only under the following circumstances:
We share data with trusted third parties for:
Payment processing.
Fraud detection and prevention.
Hosting and IT support.
All service providers are bound by strict data protection agreements.
We may disclose your data when required by law or in response to valid requests from public authorities.
We implement industry-standard measures to protect your data, including:
End-to-end encryption.
Firewalls and intrusion detection systems.
Regular security audits.
While no system is entirely secure, we take every precaution to safeguard your data.
We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example:
Booking data is retained for tax and regulatory reporting.
Account data is retained until you request deletion.
If you are a U.S. resident, you have the right to:
Access Your Data: Request information about the personal data we collect and process.
Request Deletion: Ask us to delete your personal data, subject to legal exceptions.
Opt-Out: Refuse the sale or sharing of your personal data.
To exercise these rights, email us at privacy@audora.ai.
If your data is transferred outside your country of residence (e.g., to servers in the U.S.), we ensure appropriate safeguards are in place, such as:
EU Standard Contractual Clauses for international data transfers.
We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. The "Last Updated" date at the top indicates the most recent revision.
For questions or concerns about this policy, contact us at:
privacy@audora.ai