Frequently Asked Questions
What is a VPN?
A Virtual Private Network is an online service that encrypts and tunnels your Internet traffic through its server.
With a VPN:
Your Internet Service Provider can’t see what you’re doing online.
You can spoof your location, i.e., appear as if connecting from another geographical location.
You can bypass state censorship and access websites and services banned in your country.
You can access geo-blocked streaming and gaming services.
You can circumvent employer- or school-imposed restrictions.
Patent trolls won’t be able to track you.
You can enjoy P2P.
Hackers preying on unsecured public Wi-Fi hotspots won’t be able to intercept your traffic.
What does VPN stand for?
VPN stands for virtual private network.
What does a VPN do for you?
A VPN creates an extra layer of protection by ensuring that your Internet activity is encrypted to increase internet security. This means if you’re working in a coffee shop and someone were to try and intercept your activity, they would only see encrypted data. A VPN also allows you to bypass Internet censorship and country-restricted content like streaming services or video sites.
Is OpenVPN safe to use?
Yes, OpenVPN is safe with Turbo Secure VPN. It uses the OpenSSL library, which opens up a communication tunnel between you and the server you’re visiting, AND uses high-level encryption based on a combo of symmetric and asymmetric key algorithms. It makes it safe by establishing a direct way for data to travel.
What is my VPN location?
A VPN location is not a physical location. With a VPN, you mask your actual IP address and replace it with an IP number from the country of your choice. So while we cannot definitively tell what the VPN’s location is, it does provide a digital cloak giving those that use this service uninterrupted Internet access to different countries around the world without any worries about government blocks or restriction barriers. It also enhances internet security throughout your devices for better secure connection.
Should I always leave my VPN on?
Yes. If you want to protect the content that your devices access at all times, VPN is a necessary internet security measure. Leaving your VPN on prevents unwanted intruders from accessing your data while connected to unsecured networks.
What is Turbo Secure VPN?
Turbo Secure VPN is a virtual private network that can securely encrypt your data as you browse the Internet with up to five gigabits per second connection.
Why Do Connection Speeds Drop When I Connect to a VPN?
First of all, to use a VPN, you need to have a stable Internet connection with your ISP. You can’t have a Dial-Up connection. Assuming your base connection speeds are decent, some factors may affect your speeds when you connect to a VPN:
If you use an encrypted connection, such as OpenVPN 256-bit AES, your speeds will drop because encryption requires processing power and time. The stronger the encryption, the greater the speed drop.
If you connect to servers located at a great distance from where you physically are, your speeds will drop even greater. The further the server, the slower your speed.
If you connect to a nearby server, your speed drop should be minor.
The server you’re connected to is loaded (too many people using it at the same time).
In some cases, your speeds may improve with a VPN if a provider has a large server coverage with ample bandwidth.
Tip: Connect to a VPN server that’s closest to a) your real location, b) the location of the service you need to access.
VPN issues
If you’re experiencing any issues with a VPN service, follow these steps:
Make sure you have the latest Turbo Secure VPN version installed.
Check if your internet connection is stable and retry the VPN connection. If that doesn’t help, try different server locations to connect. Ideally, you should connect to a VPN server that’s close to you, like in a neighboring country.
Reboot your device and retry the connection.