Atua Privacy Policy

1. Introduction

Atua values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services, including the Atua platform and Atua Courier app.

2. Information We Collect

From Senders and Couriers:

• Personal Information: Name, email address, phone number, and relevant payment information.

• Location Information: GPS location data to facilitate package delivery, show courier locations, provide relevant delivery requests, and support delivery tracking.

• Background Location Information: When a courier is online, Atua Courier may collect location data while the app is running in the background or the device is locked, subject to the location permissions granted on the device. This helps support courier operations and delivery tracking.

• Usage Information: Information about how you use the Platform, including app activity and interactions with its features.

3. How We Use Your Information

We use your information:

• To facilitate connections between Senders and Couriers.

• To process payments and payouts.

• To improve and personalize the Platform.

• To communicate with Users regarding updates and support.

• To provide location-based services: To support delivery requests, courier location updates, and delivery tracking.

• To support background location access for Couriers: When a courier is online, location data may be collected in the background or while the device is locked to support relevant delivery requests and delivery operations. Couriers must grant the required location permissions to use features that depend on background location access.

4. Sharing of Information

We may share your information:

• With Couriers or Senders when necessary to facilitate a delivery.

• With service providers that help us operate and support the Platform, including payment, hosting, mapping, and related technical services, where applicable.

• When required by law or when necessary to protect the rights, safety, or security of Atua, its Users, or others.

5. Data Security and Retention

Atua employs reasonable measures to protect User data. However, no method of transmission or storage over the internet is entirely secure, and we cannot guarantee absolute security.

We retain personal and location information for as long as reasonably necessary to provide our services, meet operational needs, resolve disputes, and comply with applicable legal obligations. Retention periods may vary depending on the type of information and its purpose.

6. User Rights

• Access and Update: Users can access and update their information through their account where these features are available.

• Deletion: Users may request deletion of their account and associated personal data, subject to applicable legal, security, and operational requirements.

• Location Permissions: Couriers can manage location permissions through their device settings. Disabling required location permissions may prevent them from using courier features that depend on location access.

7. Cookies

Our website may use cookies to enhance the User experience and gather analytics. Users can manage cookie preferences through their browser settings where applicable.

8. Third-Party Links and Services

Our website or app may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of external websites and recommend reviewing their respective privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the policy when our information practices change and communicate significant changes where appropriate. The updated policy will be published on this page with its revised effective date.

10. Contact

For questions about this Privacy Policy or how Atua handles personal information, contact us at:

• Email: support@atuainc.com

• Phone: +234 704 296 1902