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Volunteering description
The Frontline Hospitality Champion is a volunteer role on-site in Hong Kong SAR. As a Front Desk Volunteer at Atlas Guesthouse & Backpackers, you will play a crucial role in ensuring a positive and welcoming experience for our guests. You will be the first point of contact for visitors, providing them with essential information, assisting with check-ins and check-outs, and addressing any inquiries or concerns they may have. As a volunteer, you will contribute to creating a friendly and hospitable atmosphere, making our guests feel at home during their stay.
Responsabilities
Greet guests with a warm and friendly demeanor, providing a professional and courteous first impression.
Assist with guest check-ins and check-outs, ensuring a smooth and efficient process.
Provide information about the guesthouse, its facilities, and local attractions, helping guests make the most of their stay in the city.
Answer and respond to emails and online reviews promptly, addressing inquiries and reservations.
Handle guest requests and concerns, finding appropriate solutions and escalating issues when necessary.
Monitor and respond to online reviews
Handle guest requests and concerns with empathy and efficiency, finding suitable solutions and escalating issues when necessary to managers.
Collaborate with other staff members to ensure seamless operations and guest satisfaction.
Support various administrative tasks, such as data entry, filing, and updating guest records.
Commit to working 7-8 hours a day with one day off per week, with flexibility to accommodate additional hours when required. Bonus opportunities may be available based on performance and contributions..
Requirement
Previous experience in a hospitality role is a big plus but not required. We value enthusiasm, a positive attitude, and a genuine passion for creating exceptional guest experiences.
Basic skills with MS Office and/or Google Workplace.
Fluency in at least two additional languages is required to effectively communicate with our diverse range of guests (Mandarin fluency is a bonus)
Availability to work weekends or holidays may be required.
Must be available to monitor and respond to calls on the Atlas phone 24/7, apart from designated days off.
Ability to work in a fast-paced environment, multitask, and stay calm under pressure.
Perks
Complimentary Accommodation: Volunteers are provided with free accommodation during their service period, ensuring a comfortable and cost-effective stay.
Daily Meal Provision: Volunteers enjoy one complimentary meal per day, ensuring they stay nourished and focused on their volunteering tasks without worrying about food expenses.
Regular Bonus Payments: Volunteers receive bonus payments every two weeks as a token of appreciation for their dedication and contribution, providing additional financial support and recognition for their efforts.
Why Volunteer with Us?
Why Volunteer with Us?
Professional Development
Professional Development
Volunteering with us can provide valuable opportunities for personal and professional growth. You can enhance your skills, gain practical experience, and develop new competencies that can benefit you in your career or future endeavors. We provide training and support to ensure that you have a fulfilling and enriching volunteer experience.
Free Accomodation
Free Accomodation
We understand that everyone has different commitments and schedules. That's why we offer flexible volunteer opportunities that can accommodate your availability. Whether you can volunteer on a weekly basis or have limited time to spare, we have options that can fit your lifestyle.
Recognition and Appreciation
Recognition and Appreciation
We value and appreciate the contributions of our volunteers. As a token of our gratitude, upon successful completion of your volunteer term, you will receive a certificate of recognition. This certificate acknowledges your valuable contribution, dedication, and commitment to our organization's mission and objectives.
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