PRIVACY POLICY

Last updated: August 28, 2026

AstroZ (“AstroZ,” “we,” “our,” or “us”) operates the AstroZ mobile application and related services. This Privacy Policy explains what information we collect, why we collect it, how it is used and shared, and the choices available to you.

By accessing or using AstroZ, you acknowledge the practices described in this Privacy Policy.

Depending on the features you use, we may collect the following categories of information:

A. Account and profile information

• Mobile phone number used for OTP authentication
• User ID and authentication information
• Name, profile photograph, gender, language, and other profile information you choose to provide
• Notification token and account preferences

B. Astrology and relationship information

To generate astrology-related services, we may collect:

• Date of birth
• Time of birth
• Place of birth
• Gender, relationship status, partner details, or other information voluntarily provided by you
• Questions and information submitted for predictions, compatibility reports, consultations, and related services

This information may be considered personal or sensitive depending on applicable law. It is used only to provide requested AstroZ features and operate the service.

C. Consultation and communication information

When you communicate with an AI assistant or human astrologer, we may process:

• Chat messages and consultation questions
• Images, documents, or other content voluntarily shared during a consultation
• Consultation duration, selected communication mode, timestamps, pricing, and billing details
• Call connection and diagnostic information

Camera and microphone access is used only when you choose an audio or video consultation. Audio and video are transmitted through our communication service provider to enable the consultation.

AstroZ does not record audio or video consultations by default. If a recording feature is ever used, you will be informed and any required consent will be obtained.

D. Payment and transaction information

When you recharge your wallet or purchase a service, we may collect:

• Transaction amount and currency
• Order, payment, and transaction identifiers
• Payment status, wallet balance, refunds, and purchase history
• Billing-related information required for support and accounting

Payments are processed through third-party payment providers such as Razorpay. AstroZ does not directly store complete debit-card, credit-card, bank-account, or UPI credentials.

E. Device and technical information

We may automatically collect limited technical information, including:

• Device model, operating system, app version, and language
• IP address and approximate location derived from it
• Login activity and session information
• Crash reports, diagnostics, performance information, and error logs
• Feature usage and interactions with the application
• Push-notification token

We use this information to operate, secure, troubleshoot, and improve AstroZ.

AstroZ may request the following permissions:

• Camera: for video consultations and profile images
• Microphone: for audio and video consultations
• Notifications: for incoming calls, messages, booking updates, reminders, and service notifications
• Photos or files: when you voluntarily upload a profile image, document, or other content

You can manage these permissions through your device settings. Disabling a permission may prevent the corresponding feature from working.

We use collected information to:

• Create, authenticate, and manage your account
• Provide astrology predictions, compatibility reports, love-related insights, and other requested services
• Connect you with human astrologers for chat, audio, or video consultations
• Generate AI-assisted responses and personalised content
• Process payments, wallet transactions, refunds, and billing
• Send OTPs, messages, incoming-call alerts, transaction updates, and service notifications
• Provide customer support and respond to complaints
• Detect fraud, abuse, unauthorised access, and security incidents
• Diagnose technical problems and improve the application
• Maintain legal, accounting, and regulatory records
• Enforce our terms and protect users, astrologers, AstroZ, and others

We do not sell your personal information.

Some AstroZ features use artificial intelligence to generate responses, predictions, explanations, and other content based on the details and questions you provide.

Information submitted to an AI-powered feature may be processed by our AI service provider to generate the requested response. Where reasonably possible, we limit the personal information sent for this purpose.

AI-generated astrology content is provided for general guidance and entertainment. It should not be treated as medical, legal, financial, psychological, or other professional advice. AI-generated information may occasionally be inaccurate or incomplete.

When you start a consultation with a human astrologer, relevant information may be made available to that astrologer, including your display name, birth details, consultation question, messages, and information you voluntarily provide.

Astrologers are permitted to use this information only for providing the requested consultation and related support. You should avoid sharing passwords, complete payment credentials, government identification numbers, or other unnecessary confidential information during a consultation.

We may share information only as necessary with:

• Human astrologers selected by you to provide consultations
• Authentication, hosting, database, analytics, crash-reporting, storage, notification, and infrastructure providers, including Google Firebase and Google Cloud
• Payment-processing providers, including Razorpay
• Audio and video communication providers, including 100ms
• AI technology providers, including OpenAI, when you use AI-powered features
• Professional advisers, auditors, or service providers bound by appropriate obligations
• Government authorities, courts, regulators, or law-enforcement agencies when required by law
• A successor organisation in connection with a merger, acquisition, restructuring, financing, or transfer of the AstroZ business, subject to applicable safeguards

These providers may process information only as required to provide their services, fulfil legal obligations, maintain security, or prevent fraud.

Your information may be stored or processed using cloud infrastructure located in India or other countries where our service providers operate.

Where information is processed outside your country, we take reasonable steps to ensure that it receives protection consistent with applicable requirements and this Privacy Policy.

We retain information only for as long as reasonably necessary to:

• Maintain and provide your account and requested services
• Preserve consultation, wallet, payment, and transaction records
• Resolve complaints, disputes, chargebacks, and support requests
• Prevent fraud and protect the security of the service
• Meet legal, tax, accounting, and regulatory obligations

When information is no longer required, we take reasonable steps to delete or anonymise it. Some information may remain temporarily in encrypted backups or be retained where required by law.

You may request deletion of your AstroZ account and associated personal information:

• Through the account-deletion option available in the AstroZ application, where provided; or
• By contacting us at [SUPPORT EMAIL] from the phone number or email associated with your account

We may ask you to verify account ownership before processing the request.

After verification, we will delete or anonymise eligible account data within a reasonable period. Information may be retained when required for legal obligations, payment and tax records, fraud prevention, dispute resolution, security, or enforcement of our agreements.

Deleting the application from your device does not automatically delete your AstroZ account. A separate account-deletion request must be submitted.

We use reasonable administrative, technical, and organisational safeguards designed to protect information from unauthorised access, alteration, disclosure, loss, or misuse.

These measures may include encrypted network connections, authentication controls, restricted access, and secure cloud infrastructure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law, you may have the right to:

• Access or receive information about your personal data
• Correct inaccurate or incomplete information
• Request deletion of eligible information
• Withdraw consent where processing is based on consent
• Manage camera, microphone, file, and notification permissions
• Raise a complaint regarding our handling of your information

You may exercise these rights by contacting us at [SUPPORT EMAIL]. Withdrawal of permission or deletion of certain information may make some AstroZ features unavailable.

AstroZ is not directed to children under 13 years of age, or any higher minimum age required in the user’s country. We do not knowingly collect personal information from children below the applicable age.

If you believe a child has provided personal information without appropriate authorisation, contact us at [SUPPORT EMAIL], and we will take reasonable steps to investigate and delete it.

AstroZ may contain links to third-party websites, applications, or services. Their privacy practices are governed by their own policies, and AstroZ is not responsible for the content or privacy practices of independent third parties.

We may update this Privacy Policy to reflect changes to AstroZ, legal requirements, or our data-handling practices. The updated version will be published on this page with a revised “Last updated” date.

Material changes may also be communicated through the application or another appropriate method.

For questions, privacy requests, grievances, or account-deletion requests, contact:

AstroZ
Email: astrozcontact5@gmail.com