Booking 

 
Booking Fee
A booking fee is required to secure your appointment. Your appointment is not confirmed until the booking fee has been received and the appointment has been confirmed via email. The booking fee will be deducted from the total cost of your treatment on the day of your appointment.

Cancellations, Late Cancellations & No-Shows
Appointments cancelled with less than 24 hours’ notice, failure to attend, or arriving more than 10 minutes late may result in the loss of any booking fee paid. If you need to cancel or rearrange, please give as much notice as possible so the appointment can be offered to another client.

Late Arrival
Please arrive on time for your appointment. If you arrive more than 10 minutes late, your appointment may need to be shortened, rearranged, or cancelled. In this case, your booking fee may be lost.

Rescheduling
Appointments can be rescheduled with more than 24 hours’ notice, and your booking fee can be transferred to the new appointment. Appointments cancelled or rearranged with less than 24 hours’ notice may require a new booking fee to secure another appointment.

Consultation Forms
All consultation and medical forms must be completed before your appointment where required. If forms are not completed in time, your appointment may need to be delayed, rearranged, or cancelled.

Medical Suitability
Some treatments may not be suitable due to medical history, medication, pregnancy, breastfeeding, skin condition, recent procedures, or other contraindications. If treatment cannot go ahead for safety reasons, an alternative treatment may be offered where appropriate. In some cases, you may be advised to seek GP/pharmacist/prescriber advice before treatment.

Treatment Refusal
I reserve the right to refuse or postpone treatment if it is not suitable, safe, appropriate, or in your best interests. This includes situations where there are contraindications, unrealistic expectations, signs of infection, broken skin, recent sun exposure/sunburn, or if you are under the influence of alcohol or drugs.

Patch Testing
Some treatments may require a patch test before treatment can be carried out. If a patch test is required and has not been completed in the correct timeframe, your appointment may need to be rearranged.

Children & Guests
Please attend your appointment alone where possible. Due to insurance, hygiene, safety, and treatment-room limitations, children may not be able to accompany you to your appointment.

Payments
For individual appointments, the reamaining balance is payable on the day of treatment. Courses and treatment packages are payable in accordance with the Course & Treatment Packages terms below. Payment can be made by cash, card, payment link, or bank transfer. Klarna and Clearpay are also available for eligible treatments or plans over £200; these services are available to customers aged 18+ and are subjecty to the provider's own eligibility requirements and terms. available to customers aged 18+ and are subject to the provider’s own eligibility requirements and terms.

Results & Expectations
Results vary from person to person and cannot be guaranteed. Some treatments require a course of sessions, maintenance, or homecare for best results.

Aftercare
Aftercare advice will be provided where relevant. It is your responsibility to follow the aftercare given. Failure to follow aftercare may affect your results and increase the risk of side effects or complications.

Location
Online bookings are for my private treatment room inside Platinum Hair Salon, Bolton. Appointments for my space in The Slimming Pod, Leyland can only be booked by messaging me directly. 

Courses & Treatment Packages

Course Pricing & Payment

Courses and treatment packages are offered at a reduced price compared with booking the same treatments individually. Unless otherwise agreed, payment for the course is due at the time of purchase. The price agreed when the course is purchased will remain fixed for that course, even if treatment prices later change.

Treatment Schedule & Expiry

Some treatments are designed to be carried out at recommended intervals for the best results. Your recommended treatment schedule will be discussed with you when your course begins. Unless a different timeframe is stated when purchasing, course sessions must be used within 12 months of purchase. If treatment needs to be temporarily paused for medical reasons, pregnancy, a new contraindication or another reasonable circumstance outside your control, please contact me and an appropriate extension can be agreed where necessary.

Booking & Rescheduling Course Sessions

Individual appointments within a course are subject to the usual booking and cancellation terms. Appointments can be rearranged with more than 24 hours’ notice without losing a session. Cancellation or rescheduling with less than 24 hours’ notice, failure to attend, or arriving too late for the treatment to reasonably go ahead may result in that session being treated as used where reasonable.

Medical Suitability

Suitability will continue to be assessed throughout your course. Changes to your health, medication, pregnancy status, skin condition or any other relevant medical information must be disclosed before treatment.

If it is no longer appropriate or safe to continue with the original treatment, the course may be paused, adapted or discontinued. Where appropriate, an alternative treatment may be discussed.

If a course has to be discontinued because the treatment is no longer medically suitable, any unused sessions will be dealt with fairly and a refund or suitable alternative may be offered as appropriate.

Cancelling a Course

If you choose not to complete a course, please contact me as soon as possible. Any refund due for unused sessions will be calculated fairly. Where a course was purchased at a discounted package price, sessions already received may be recalculated at the normal single-session price that applied when the course was purchased before any remaining balance is refunded. Any deduction will be reasonable and will not affect your statutory consumer rights.

Transfers & Changes

Courses are purchased for the named client and cannot normally be transferred to another person, shared between clients, exchanged for cash, or swapped for another treatment without prior agreement.

Results

Purchasing a course does not guarantee a particular result. Response to treatment varies between individuals and may be affected by lifestyle, homecare, medical factors, attendance, treatment spacing and other circumstances.

Purchases Made Online, by Phone or Message

Where a statutory cooling-off or cancellation right applies to a course purchased remotely, your legal cancellation rights will apply. If you specifically request for treatment to begin during any applicable cancellation period, you may be required to pay for treatment or services already provided. Nothing in these terms affects your statutory consumer rights.

Astral Facial Club 

Membership Commitment
The Astral Facial Club is designed to be enjoyed consistently for the best results. A minimum commitment of 3 consecutive months is required. After this period, you are free to continue or cancel at any time. You can cancel by sending an email to astralaesthetics00@gmail.com. 

Monthly Treatment Booking
Your membership includes one facial treatment per month. Treatments must be booked and attended within the same monthly period following payment. Sessions do not roll over. If you do not book within this time, the session may be forfeited.

Treatments
There are two facials on offer and either can be chosen when booking in, each lasts 50-60 minutes:

1) Relaxing Facial - dim lights, soft music, blankets, double cleanse, enzyme peel, steam and/or hot towels, facial massage, mask, neck and shoulder massage (if you'd prefer not to undress your upper half a hand/arm massage/hair play can be done instead), toner, serum, moisturisers.
2) Prescriptive Facial - double cleanse, enzyme peel, treatment of specific skin issues as decided by your practitioner (this can include the use of devices such as ultrasonic scrubber, no needle mesotherapy, steam, high frequency, radio frequency, or cold plasma), extractions (if required), specific treatment mask, toner, LED, serum, moisturisers.

Appointments & Timing
Please arrive on time for your appointment. If you arrive late, your treatment time may be shortened to avoid disruption to other clients. The full treatment fee will still apply.

Cancellations & No Shows
Appointments cancelled, rescheduled with less than 24 hours’ notice, or failure to attend may result in the loss of that month’s session.

Payments
Membership payments are taken monthly by card via Stripe. By joining, you agree to make payments for the initial 3-month period. Missed payments may result in suspension of your membership and loss of any unused sessions.

Suitability & Treatment Changes
Treatments may be adapted based on your skin condition, medical history, or professional judgement on the day to ensure your safety and best results.

Non-Transferable
Memberships and sessions are non-transferable and cannot be shared with others unless prior permission has been granted.

Right to Refuse Treatment
Astral Aesthetics reserves the right to refuse or discontinue treatment where it is not deemed suitable, safe, or in the client’s best interest.