Business Processes

Continuous vs. Breakthrough Improvement

Business processes can be improved to use lesser resources, achieve shorter cycle times, and with higher customer satisfaction. This can be realized when organizations acknowledge the importance of training to all employees. 

Both continuous and breakthrough improvement are necessary to sustain many aspects of quality and productivity. 

• Continuous improvements are done by every employee. 

• Breakthrough improvements require more knowledge of the process and are usually done by teams.

This is applicable to:

• Hotels, Banks, Cafeterias, Hospitals, etc.

• Manufacturing plants, production processes, etc.

Deming’s Plan-Do-Check-Act

The PDCA cycle is a continuous loop of plan, do, check, and act. It provides a simple and effective approach to solving problems but represents a mindset of management that encourages systematic data-driven analyses.

Seven QC Tools

The 7 QC (Seven Quality Control) tools are structured and fundamental instruments that help businesses improve their production processes and product quality. They are used to assess the production process; identify key challenges to control product quality and provide solutions to prevent defects.

Total Quality Management

Total Quality Management (TQM) is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.

Statistical Process Control

Statistical process control (SPC) is the use of statistical techniques to control a process. SPC tools and procedures can help to monitor process behavior, discover issues in internal systems, and find solutions for production issues.

Six Sigma

Six Sigma (6σ) is a set of tools and techniques for process improvement. It is a highly disciplined, data-driven methodology for eliminating defects. A six sigma process is one in which 99.99966% of all opportunities to produce some feature of a part are statistically expected to be free of defects.

Design of Experiments

Design of experiments (DOE) is a systematic, statistical method that enables engineers and technicians to study the relationship between multiple input variables (factors) and key output variables (responses). It is a structured approach for reaching target response with reducing variation.

8-Disciplines Problem Solving

The Eight Disciplines of Problem Solving (8D) is a problem solving methodology designed to find the root cause of a problem, devise a short-term fix and implement a long-term solution to prevent recurring problems. An 8D approach is regarded as a team oriented approach to improving Quality.

Lean Production System

Lean production is a production methodology focused on eliminating waste, where waste is defined as anything that does not add value for the customer. Although Lean's heritage is manufacturing, it is applicable to service industry, all types of organizations and all organization’s processes.

Advanced Product Quality Planning

Advanced Product Quality Planning (APQP) is a structured process with many tools aimed at ensuring customer satisfaction with new products or processes. Suppliers utilize APQP to bring new products and processes to successful validation and drive continuous improvement.

Balanced Scorecard

A balanced scorecard is a strategic management performance metric that helps companies identify and improve their internal operations to help their external outcomes. It measures past performance data and provides organizations with feedback on how to make better decisions in the future.

Service Quality Model

Service Quality Model describes how to achieve the desired quality in services. Achievement of desired quality in services differs from tangible products, because the evaluation is based on 5 Gaps of expectations and perceptions which are measure indirectly.

ISO Standards Certification

ISO Standards are internationally agreed by experts as a formula that describes the best way of doing something. It could be about making a product, managing a process, delivering a service or supplying materials – standards cover a huge range of activities.

Benchmarking, QFD and FMEA

Benchmarking is the process of comparing against organizations that lead in an aspect of their operations. Quality Function Deployment (QFD) is a structured approach to defining customer needs and translating them into plans to fulfill those needs. Failure Modes and Effects Analysis (FMEA) is a step-by-step approach for identifying all possible failures in a design and taking counter measures to reduce those failures.