If you're an Assurance Wireless customer and need assistance with your phone or service, you may be wondering how to contact customer support. This article will provide you with all the information you need to know about Assurance Wireless telephone number and how to get help when you need it.
Assurance Wireless is a federal Lifeline Assistance program, which provides eligible low-income households with free or low-cost cell phone service. The program is funded by the Federal Universal Service Fund and is administered by Virgin Mobile. Assurance Wireless provides basic cell phone service, including free voice minutes, unlimited texting, and a limited amount of data each month.
If you need to contact Assurance Wireless customer service, there are several ways to do so:
The easiest way to contact Assurance Wireless customer service is by phone. The Assurance Wireless telephone number is 1-888-321-5880. The customer service hours are Monday to Friday from 9 AM to 6 PM EST.
You can also contact Assurance Wireless customer service by email. The email address is customerservice@assurancewireless.com. However, it may take a few days to receive a response.
If you prefer to send a letter, you can mail it to Assurance Wireless customer service at:
Assurance Wireless
P.O. Box 686
Parsippany, NJ 07054
You can also reach out to Assurance Wireless customer service through their online chat feature. To access the online chat, go to the Assurance Wireless website and click on "Contact Us" at the bottom of the page.
Assurance Wireless customer service can help you with a variety of issues related to your phone or service, including:
Activating your phone
Changing your plan
Updating your account information
Troubleshooting issues with your phone or service
Reporting a lost or stolen phone
Requesting a replacement phone
Cancelling your service
Here are some tips to help you get the most out of your experience when contacting Assurance Wireless customer service:
Before you call or chat with customer service, make sure you have all the information you need. This might include your account number, phone number, and any relevant details about the issue you're experiencing.
Assurance Wireless customer service representatives are there to help you, but they may be dealing with a high volume of calls or inquiries. Be patient and polite, and give the representative time to assist you.
When explaining your issue, be clear and concise. Provide as much information as possible without rambling or going off-topic.
If you're given any important information or instructions during your conversation with customer service, be sure to take notes so you can refer back to them later.
If your issue isn't resolved to your satisfaction, don't be afraid to follow up with customer service. Be polite but firm in your request for further assistance.
Assurance Wireless provides an essential service to eligible low-income households. If you need to contact customer service for assistance, remember that there are several ways to do so, including by phone, email, mail, and online chat. Be prepared, patient, and clear in your communication, and don't hesitate to follow up if necessary.