For any questions, issues, or feedback regarding ASMR AI, please contact us at: support@skipsims.com
How do I create my first AI video? Simply enter a description of the video you want to create, and our AI will generate a stunning video for you. Each video costs 287 credits and takes a few minutes to process.
How do I get credits to create videos? You can purchase credit packs directly in the app. We offer four different packs:
Starter Pack: $4.99 → 1,440 credits (5 videos)
Popular Pack: $19.99 → 5,740 credits (20 videos)
Pro Pack: $49.99 → 14,350 credits (50 videos)
Ultimate Pack: $99.99 → 28,700 credits (100 videos)
All purchases are one-time payments, no subscriptions.
How long does it take to generate a video? Most videos are ready within 2-5 minutes. You'll receive a notification when your video is complete and automatically downloaded to your device.
Where are my videos stored? All completed videos are automatically downloaded and stored locally on your device. You can access them anytime from your video library, even without internet connection.
What happens if video generation fails? If video generation fails for any reason, your credits are automatically refunded. You can then try again with a different prompt or contact support if issues persist.
What types of videos can I create? You can create any type of video! Describe scenes, objects, actions, cinematic shots, or any visual concept you can imagine. Our AI handles everything from realistic scenes to creative animations.
How do I sign in to the app? ASMR AI uses secure Apple Sign-In for the best privacy and security. Simply tap "Sign in with Apple" and you're ready to start creating.
The app isn't working properly. What should I do? Try restarting the app first. If the issue persists, please email us at support@skipsims.com with details about the problem you're experiencing.
How do I restore my credit purchases? Use the "Restore Purchases" button in the paywall screen. This will restore any credit packs you've previously purchased on this Apple ID.
Can I request a refund for credits? Refund requests should be made through the App Store, as all purchases are processed by Apple. For additional assistance, contact us at support@skipsims.com.
How do I delete my account? You can request account deletion in the Settings tab. All your data, videos, and remaining credits will be permanently deleted within 30 days.
Email: support@skipsims.com
We typically respond within 24 hours during business days.