Q: Why should I use Ashley's Ark Pet Sitting?
A: Your pet will remain in his or her familiar, secure environment and follow his or her customary diet and exercise routine. Your pet is not exposed to illness of other animals. Most importantly, your pet receives lots of love and personal attention while you are away.
Q: What do you do on a visit?
A: Our pet sitting visits include: Feeding per your instructions, fresh water, dogs walked, love and play time, brushing, litter box cleaned, bird cage cleaned, medication given if needed, mail and newspaper brought in, plants watered, lights on and off. Lots of TLC.
Q: Do you always visit at the time we ask for?
A: We book your visits within a time frame and will be there during that time. If you are booking a cat visit for the morning and it is during peak times such as holidays we will be there in the later mornings due to the fact that we need to get to dog visits first, unless of course you have a cat that needs medicine at a critical time. If time is critical, please let us know.
Q: If my pet has an “accident”, do you clean it up?
A: Yes, we will clean up after your pets to the best of our ability. If there are always accidents, we will ask you to book an additional visit in the day. We will do a walk through to check for accidents.
Q: What information do I need to provide at the initial consultation?
A: Prior to the consultation; you will need to fill out your profile completely. We will then have all the information we need about your pets allowing us to spend the consultation time getting to know you and your pets. To get started, please “Request Info” and we will then start your confidential profile and set up your complimentary consultation.
We do ask that your pets are up to date on vaccinations. We will also set you up for the “Real Time” updates
Q: May I give my pet sitter / dog walker a gratuity?
A: Absolutely. We much prefer you to leave cash for your sitter at your home and leave a note so they are aware it is for them. Gift cards are also a great idea and appreciated.
Q: Why is there no pricing listed?
A: Pricing varies by the needs of the client and per pet prices range 15 and up.
Q: Do you pick up my dog’s waste when you are walking?
A: Yes, we do. We do ask that you provide the bags.
Q: What kind of animals do you care for?
A: We care for most animals, as long as they don’t pose . We do not care for any animals that have a history of biting, fighting or attacking other animals or people.
Q: What experience do you have with pets?
A: Dogs, cats, birds, hamsters, guinea pigs, gerbils, fish, ferrets, turtles, iguanas, farm animals and more.
Q: I am leaving in two days and don’t have time to meet . Will you take care of my pets without meeting them?
A: No, we do require an initial consultation before taking care of your pets.
Q: Can I have every other day cat visits?
A: We feel all cats should be visited no less then once every 24 hours. This is or the health of your fur-baby. If you really feel you have a healthy cat, and prefer every other day visits, please talk to us on an individual basis.
Q: What happens in severe weather?
A: Ashley's Ark requests the name and phone number of a person living nearby. If Ashley's Ark pet care provider is physically unable to reach your home due to impassable roads, we will contact that person. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events. This is pertaining to snow, ice, hurricanes, severe storms.
Q: Can you let me know how my pet is doing while I’m away?
A: Yes, absolutely. We are have implemented a system that will allow you to receive an email in “Real Time” at every visit.
Q: Do you charge a holiday fee?
A: Yes, we do. We pet sit 365 days a year. We do charge a holiday fee of $5 per visit on the following holidays. New Years Eve, New Years Day, Easter, Mothers Day, Memorial Day, Fathers Day, Independence Day, Labor Day, Thanksgiving Day and day after, Christmas Eve (all day), Christmas Day and day after. On the following major holidays we charge for the weekend. These holidays are Easter, Memorial Day, Independence Day, Labor Day.
Q: Do you board pets?
A: We do not board pets in our home. We do provide daily visits for your pets or we can stay overnight as well.
We will customize a schedule to fit your pets needs. Your pets will be much happier in their own home stress free!
Q: How is payment handled?
A: We accept Cash, Zelle & Google Pay Currently . ( WE DO NOT ACCEPT CHECKS)
Payments must be made 2- 3 days before service
Holiday payments must be made 7 days before Service.
Q: Will I receive a refund if I leave later than expected or return early?
A: No, please understand that we have made time for your visits and may have turned other people down to allow time for your pets. We appreciate your understanding in this matter. There will be no refunds.
Q: Will I get a refund if I come home early?
A: No, as stated above, once service begins, there are no refunds or credits. Early Returns/Last minute Changes: It is not unusual for trip plans to change at the last minute. Please understand that Ashley's Ark carefully schedules our time to service you and our other clients.