Amit Sheoran is a Lead Inventive Scientist at AT&T Labs - Research. He received his PhD from the Department of Computer Science at Purdue University - West Lafayette, IN where he was advised by Prof. Sonia Fahmy. His research focuses on mobile networks, cloud computing, distributed systems, computer networks, and machine learning.
Inferring user experience in cellular networks
We aim to infer user Quality of Experience (QoE) from network level Quality of Service (QoS) metrics in AT&T cellular network. This includes mining, understanding, and analyzing network collected data generated by 4G/5G Core, RAN, and other passive or active monitoring systems deployed within AT&T's network. The resulting analysis has broad implications on customer care, CAPEX, and network planning.
Optimizing portable generator dispatch
This research project is aimed at optimizing the algorithm used to dispatch portable generator to cell sites impacted by power outages. We aim to use features such as outage duration, RAN congestion, and user experience to develop machine-learning based algorithms to dispatch portable generators in case of power outages.
Complete list (Google scholar)
Xiaofeng Shi, Amit Sheoran, Jia Wang, Mukesh Mantan "SEEN: ML Assisted Cellular Service Diagnosis," In Proceedings of 30th Annual International Conference On Mobile Computing And Networking (MobiCom '24) <To appear>
Matthew Osinski, Jia Wang, Zihui Ge, Anthony Caracciola, Chandra Thompson, Benjamin Grizzle,Eric Bonitz, Hendrik Hofman, Sonia Fahmy, Chunyi Peng, Bruno Ribeiro, Amit Sheoran, “Proactive Customer Care in a Communcation System", US Patent App. 17/066,778, April 2022
Amit Sheoran, Sonia Fahmy, Puneet Sharma, Navin Modi, "Invenio: Communication Affinity Computation for Low-Latency Microservices," In Proceedings of the ACM/IEEE Symposium on Architectures for Networking and Communications Systems 2021 (ANCS '21)
Umakant Kulkarni, Amit Sheoran, Sonia Fahmy, "The Cost of Stateless Network Functions in 5G," In Proceedings of the ACM/IEEE Symposium on Architectures for Networking and Communications Systems 2021 (ANCS '21)
Amit Sheoran, Sonia Fahmy, Puneet Sharma, Navin Modi, "Procedure-driven Deployment Support for the Microservice Era," In Proc. of the 22nd International Middleware Conference Industrial Track (Middleware '21)
Amit Sheoran, Sonia Fahmy, Lianjie Cao, Puneet Sharma, "AI-Driven Provisioning in the 5G Core," IEEE Internet Computing, 2021
Mijanur R. Palash, Voicu Popescu, Amit Sheoran, Sonia Fahmy, "Robust 360 Video Streaming via Non-Linear Sampling," In Proceedings of IEEE INFOCOM (the conference on computer communications) (INFOCOM '21)
Amit Sheoran, Sonia Fahmy, Matthew Osinski, Chunyi Peng, Bruno Ribeiro, Jia Wang, "Experience: Towards Automated Customer Issue Resolution in Cellular Networks," In Proceedings of 26th Annual International Conference On Mobile Computing And Networking (MobiCom '20)
Jianfei Gao, Mohamed Zahran, Amit Sheoran, Sonia Fahmy, Bruno Ribeiro, "Infinity Learning: Learning Markov Chains from Aggregate Steady-State Observations," In Proceedings of the Thirty-Fourth AAAI Conference on Artificial Intelligence (AAAI'20)
Puneet Sharma, Amit Sheoran, Vinay Saxena, “Managing Virtualized Network Service Bundles”, US Patent 15/646,070, January 2019
Mijanur R. Palash, Voicu Popescu, Amit Sheoran, Sonia Fahmy, "CoRE: Non-Linear 3D Sampling for Robust 360 Degree Video Streaming" poster at ICNP, October 2019
Amit Sheoran, Sonia Fahmy, Chunyi Peng, Navin Modi, "NASCENT: Tackling caller-ID spoofing in 4G networks via efficient network-assisted validation," In Proceedings of IEEE INFOCOM (the conference on computer communications) (INFOCOM'19)
Amit Sheoran, Puneet Sharma, Sonia Fahmy, Vinay Saxena, "Contain-ed: An NFV Micro-Service System for Containing e2e Latency," (Extended version) ACM SIGCOMM Computer Communications Review (CCR'17)
Amit Sheoran, Puneet Sharma, Sonia Fahmy, Vinay Saxena, "Contain-ed: An NFV Micro-Service System for Containing e2e Latency," In Proceedings of ACM SIGCOMM 2017 1st International Workshop on Hot Topics in Container Networking and Networked Systems (HotConNet'17) Best paper award
Amit Sheoran, Xiangyu Bu, Lianjie Cao, Puneet Sharma, Sonia Fahmy, "An Empirical Case for Container-driven Fine-grained VNF Resource Flexing," In Proceedings of IEEE NFV-SDN' 2016. Runner-up for best paper award
Rahul Arvind Jadav, Amit Kumar Sheoran, Vijayachandran Mariappan, "Communication network, devices and methods for proximity based distributed caching of service information within said network", WIPO WO2017041631, CN107736002, September 2015
Xiaofeng Shi, Jia Wang, Amit Sheoran, Yanbing Liu, Chunyi Peng, "AI-Assisted Impacted User Inference in Proactive Care for Cellular/IoT Service Issues", Applied, June 2024
Amit Sheoran, Vijay Gopalakrishnan, "Systems and Methods for Improving Wireless Cellular Network Robustness During Disasters", Applied, April 2024
Amit Sheoran, Yanbing Liu, Xiaofeng Shi, Jia Wang, "Quality of Experience-based User Handoff Policy", Applied, October 2023.
Amit Sheoran, Xiaofeng Shi, Jia Wang, Chen Qian, Matthew Osinski, "ML-based cellular service Issue troubleshooting using limited ground truth data", US Patent App. 17/993,589, May 2024
Amit Sheoran, Jia Wang, He Yan, Timothy Geraghty, Tan Xu, "Network assisted navigation for interactive applications", US Patent App. 17/989,888, May 2024
Jia Wang, Xiaofeng Shi, Amit Sheoran, Matthew Osinski, Chen Qian, "Automated ai/ml management of user experiences: system and method", US Patent App. 17/957,981, April 2024
Jia Wang, Amit Sheoran, Xiaofeng Shi, Matthew Osinski, Chen Qian, "Automated ai/ml event management system", US Patent App. 17/957,956, April 2024
Jia Wang, Amit Sheoran, Xiaofeng Shi, Chen Qian, Matthew Osinski, "Automatic troubleshooting system for user-level performance degradation in cellular services", US Patent App. 17/957,915, April 2024
TPC Member
IEEE INFOCOM 2025 (IEEE International Conference on Computer Communications)
NDSS FutureG 2025 (Workshop on Security and Privacy of Next-Generation Networks)
IEEE ICCCN 2024 (International Conference on Computer Communications and Networks)
IEEE INFOCOM CNERT 2024 (The 10th International Workshop on Computer and Networking Experimental Research using Testbeds)
ACM SIGCOMM 2023-2024 (Posters and Demo)
IWQoS 2023 (IEEE/ACM International Symposium on Quality of Service)
ACM MobiCom ImmerCom 2023 (The 1st ACM Workshop on Mobile Immersive Computing, Networking, and Systems)
ACM MobiCom WiNTECH 2022-2024 (The 16th ACM Workshop on Wireless Network Testbeds, Experimental evaluation & Characterization)
IEEE ANTS 2022-2024 (International Conference on Advanced Networks and Telecommunications Systems)
ACM SOSR 2022 (Symposium on SDN Research)
IEEE LANMAN 2022 (IEEE International Symposium on Local and Metropolitan Area Networks)
Conference Technical Reviewer
IFIP 2022 (IFIP Networking Conference)
Journal Technical Reviewer
IEEE/ACM Transactions on Networking (ToN)
Transactions on Mobile Computing (TMC)
IEEE Internet Computing
Springer Wireless Personal Communications
Computer Networks
AT&T VURI award, 2020 (Awarded to Proactive Customer Care project)
Best paper award, 2017 ACM SIGCOMM HotConNet
ONAP Academic Summit 2018 travel grant
asheoran@research.att.com