Privacy Policy
Our privacy policy explains the information we collect, how we use and share it.
System
System ("the System") consists of ASAP application and EPAS application.
ASAP application
ASAP application ("the App") provided by eago systems company to partners and employees ARBÖ company and it is used for support vehicle assistance services. Application is available only for authorized users – those users have to have registered phone number within ARBÖ systems. Registration can be canceled and access can be revoked also within ARBÖ system. It allows track towing and support vehicles when they are activated for intervention and provide information for intervention. When there is client who has problem with its car near the closest vehicle for intervention is found and proper information are send to the application. Vehicle is tracked to provide data for settlement. Also there are provided data which documents intervention.
EPAS application
EPAS application ("the Traffic system") provided by eago system company to partners and employees ARBÖ company. It is used for support vehicle assistance services. It is web application, which cooperate with the App. Only ARBÖ company employees use the Traffic system which uses data from the App. It can find the nearest suitable car because it knows position of all activated cars.
Sharing information
We do not share data outside of ASAP and EPAS system. ASAP cannot share data with 3rd party applications and we do not sell any information from the System. Data are used only for main intent - simplify the work of the towing service.
Location information
This application collects location data which are used in the Traffic system for finding the nearest towing vehicle and route length evaluation. This information could be collected even when the application is minimized, closed or not in use. For these feature, there is component of Android which called Foreground service. It is capable to grab location of your device even app is minimalized or closed, but it always shows in Notification tray when is running. So you always know that "part" of app running in the background and can collect device positions. This is necessarily for the app because it is the core of the whole application. We cannot provide the same service (location watching) without location access in the background of the App. Driver activates car at the beginning of his working ours a has been monitored since then. After working hours he deactivates car in the App and stops the monitoring of his location.
Security
We take several measures to safeguard the collection, transmission and storage of the data we collect. We use adequate protection for your information, which corresponds to its sensitivity. The App uses industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information.
Information we collect
Partner vehicles – there is downloaded list of partner vehicles which is based on registration provided by ARBÖ system.
Tracking data – when one or more vehicles are activated then location data are sent to server to allow find closest vehicle and for cost calculation. Tracking data are deleted from phone immediately after sending to server. There are kept based on its usage (if they are used for settlement or not).
Photos – user can be asked to take few photos to document intervention (vehicle state or incident place). Those data are sent to server where there are store as evidence. Photos are not deleted from phone because they can be used by driver. There are kept in ARBÖ system based on its usage (if they are used for evidence/settlement or not).
Device information – there is collected battery and device information to allow application tuning
SMS – user is asked to send registration sms which confirm its phone number
Phone calls – there is possibility to start phone application and pre-fill it by phone number provided by application (call center or client)
Client data – application receive client data which are stored in application database for time of intervention and another 14 days. Then they are deleted.