Last Updated: 31 August 2026
This Privacy Policy explains how ASANISE ("ASANISE", "we", "us", or "our") collects, uses, shares, and protects information when delivery partners use the ASANISE Rider mobile application ("App").
The ASANISE Rider App is designed for delivery partners who use the ASANISE platform to receive and complete local delivery assignments.
Depending on the registration and operational features available in the App, ASANISE may collect the following information.
We may collect:
Full name
Mobile phone number
Email address, if provided
Profile photograph
Account and authentication information
This information is used to create, authenticate, and manage your Rider account.
Where required for rider onboarding and verification, ASANISE may collect information or documents necessary to verify eligibility to provide delivery services.
Depending on the onboarding requirements, this may include:
Identity information
Driving licence information
Vehicle registration information
Vehicle insurance information
Other verification documents requested during onboarding
Only include specific documents in the App and in your Google Play Data Safety declaration if your actual Rider App collects those documents.
The ASANISE Rider App may collect precise location information when location functionality is enabled.
Location may be used to:
Determine the rider's current location
Match available delivery opportunities
Support pickup and delivery operations
Provide navigation and route assistance
Confirm arrival at pickup or delivery locations
Provide live delivery tracking to the customer during an active delivery
When the Rider App requires location access while the App is not visible, location may be collected in the background only for delivery-related functionality that requires continuous location access.
This may include:
Maintaining rider availability for delivery dispatch
Supporting an active delivery
Providing live rider location to the customer during an active delivery
Supporting delivery arrival and operational tracking
Background location is not used for advertising.
The Rider App should stop background location collection when the rider is no longer participating in a feature that requires it, such as when the rider goes offline or completes the applicable delivery workflow.
The App may process:
Assigned delivery information
Pickup location
Delivery location
Customer information required to complete the delivery
Recipient information
Delivery instructions
Delivery status
Delivery history
Delivery confirmation information
If the Rider App provides rider settlement functionality, ASANISE may collect information required to process rider payouts.
This may include:
Account holder name
Bank account information
IFSC or equivalent banking information
Earnings information
Settlement records
Only information actually collected by the App or backend should be included in the Google Play Data Safety declaration.
Camera access may be used when you choose to:
Capture verification documents
Capture a profile photograph
Capture delivery or parcel evidence
Capture other images required by an in-app delivery workflow
The camera is not accessed continuously.
ASANISE may collect technical information such as:
Device model
Operating system information
App version
Push notification token
Crash information
Diagnostic information
Technical logs required to operate and secure the App
We may use rider information to:
Create and manage Rider accounts
Verify rider eligibility
Dispatch delivery opportunities
Provide delivery assignments
Support navigation
Track active deliveries
Display rider status and location to relevant customers
Verify pickup and delivery operations
Calculate rider earnings
Process settlements where applicable
Communicate delivery notifications
Provide support
Prevent fraud and misuse
Protect platform security
Diagnose technical problems
Comply with legal obligations
The ASANISE Rider App may collect location data when the App is closed or not visible if the rider has enabled a feature that requires background location.
This functionality may be used to support delivery dispatch, active delivery tracking, and delivery operations.
Background location is not collected for advertising purposes.
The Rider App should request only the location access necessary for the functionality being provided.
During an active delivery, relevant rider information may be shared with the customer, which may include:
Rider name
Vehicle information where applicable
Relevant contact information
Rider location during the active delivery
Delivery status
This sharing is intended to help the customer identify and track the delivery partner handling their parcel.
Information may be accessible to authorized ASANISE personnel or systems where necessary for:
Delivery dispatch
Customer support
Rider support
Safety
Fraud prevention
Settlement management
Platform operations
ASANISE may use third-party technology providers such as:
Google Firebase
Google Maps Platform
Cloud infrastructure providers
Notification services
Other providers required to operate the Rider App
These providers may process information on behalf of ASANISE.
Information may be disclosed where required by applicable law, legal process, government authority, court order, or where reasonably necessary to protect safety, rights, security, or property.
Riders can control location permissions through Android device settings.
Some Rider App functions may not work correctly if required location access is disabled.
When the Rider App uses background location, the feature must clearly explain why background location is required before requesting the relevant permission.
We use reasonable technical and organizational safeguards designed to protect rider information.
These measures may include authentication, access controls, encrypted network communication, database security controls, and other security measures appropriate to the nature of the information.
No electronic system can be guaranteed to be completely secure.
We retain rider information for as long as reasonably necessary to:
Provide the platform service
Maintain rider and delivery records
Process settlements
Prevent fraud
Resolve disputes
Maintain security
Meet legal, accounting, tax, or regulatory obligations
Retention periods may differ depending on the type of information.
Riders may request deletion of their ASANISE Rider account and associated personal information through the account deletion functionality provided by the App, where available, or by contacting ASANISE Support.
When an account deletion request is processed, ASANISE will delete or anonymize personal information that is not required to be retained.
Certain information may need to be retained where required by law or where necessary for legitimate purposes such as fraud prevention, financial records, dispute resolution, accounting, taxation, or regulatory compliance.
The ASANISE Rider App is intended for adults who are at least 18 years old.
We do not knowingly provide rider services to children under 18.
We may update this Privacy Policy when our services, technology, or legal requirements change.
The latest version will be published on this page with the updated date.
For privacy questions, account deletion requests, or concerns regarding rider information:
ASANISE Support
Email: support@asanise.com
App: ASANISE Rider
This Privacy Policy applies specifically to the ASANISE Rider mobile application.