Last Updated: 31 August 2026
ASANISE ("ASANISE", "we", "us", or "our") operates the ASANISE Customer mobile application ("App").
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when you use the ASANISE Customer App.
By using the App, you acknowledge the practices described in this Privacy Policy.
Depending on the features you use, ASANISE may collect the following information.
When you create or use an ASANISE account, we may collect:
Mobile phone number
Name
Email address, if provided
Profile photo, if you choose to add one
Account and authentication information
Your mobile number may be used for OTP-based authentication and account security.
ASANISE may collect precise or approximate location information when you use location-based features.
Location may be used to:
Help you select or identify a pickup location
Help you select or identify a delivery location
Display your location on the map
Calculate delivery distance
Calculate or estimate delivery charges
Provide delivery status and tracking
Display the location of an assigned delivery rider during an active delivery
The Customer App does not intentionally collect your location continuously when you are not using the App, unless a future version introduces such functionality and provides the required disclosures and permissions.
When you create a delivery booking, we may collect information such as:
Pickup address
Delivery address
Recipient name
Recipient phone number
Parcel or delivery information
Delivery instructions or notes
Booking status
Delivery history
This information is required to arrange and manage the delivery.
If you choose to save locations, we may store information such as:
Address
Address label, such as Home or Office
Associated contact information, where provided
Saved addresses are used to make future bookings easier.
We may receive limited technical information required to operate, secure, maintain, and improve the App, such as:
Device type or model
Operating system information
App version
Push notification token
Crash and diagnostic information
Technical logs associated with App operation
We do not use device information to sell your personal information to advertisers.
We use information collected through the App to:
Create and maintain your account
Authenticate your account using OTP
Process delivery bookings
Calculate delivery distance and applicable charges
Connect customers with delivery riders
Provide pickup and delivery services
Display delivery status
Provide live delivery tracking during an active delivery
Communicate important booking and delivery updates
Send notifications related to your account and deliveries
Provide customer support
Detect and prevent fraud, misuse, or unauthorized activity
Maintain App security and reliability
Diagnose crashes and technical problems
Comply with applicable legal obligations
We do not sell your personal information.
The App may request the following permissions depending on the features available in your version of the App.
Location permission may be requested to:
Identify your current pickup location
Help select delivery locations
Calculate delivery routes and distances
Support delivery tracking
Location access is requested only when required by a location-based feature.
Camera access may be requested if you choose to take or update a profile photo or use another camera-based feature provided by the App.
The camera is not accessed unless you initiate a feature that requires it.
Notification permission may be requested so that ASANISE can send important information such as:
Rider assignment
Booking status
Delivery status
Delivery-related updates
Support communications
Other important account notifications
You can manage notification permissions through your device settings.
ASANISE may share information when necessary to provide the delivery service.
For an active delivery, the assigned rider may receive information necessary to complete the delivery, which may include:
Customer or sender name
Pickup information
Delivery information
Recipient information
Relevant contact information
Delivery instructions
Information required to perform the delivery
A rider receives information relevant to the specific delivery and service being performed.
ASANISE uses third-party technology and infrastructure providers to operate the App and its services.
These may include:
Firebase services provided by Google
Google Maps Platform services
Cloud infrastructure and notification services
Other technical service providers required to operate ASANISE
These providers may process information on behalf of ASANISE to provide their services.
We may disclose information where required by applicable law, legal process, court order, government authority, or to protect the rights, safety, security, and property of ASANISE, our users, delivery partners, or others.
ASANISE uses Google services including Firebase and Google Maps Platform.
Firebase may be used for services such as:
Authentication
Cloud Firestore
Cloud Storage
Push notifications
Crash reporting
App configuration
Security and application protection
Google Maps Platform may be used for:
Maps
Places
Geocoding
Route and directions functionality
Distance and route calculations
The use of these services is subject to their applicable terms and privacy practices.
We take reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction.
Security measures may include access controls, authentication, encrypted network communication, database security rules, and other appropriate safeguards.
However, no electronic storage or transmission system can be guaranteed to be completely secure.
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, maintaining records, resolving disputes, preventing fraud, maintaining security, and complying with legal or regulatory obligations.
The exact retention period may vary depending on the type of information and the reason it is retained.
If you have created an ASANISE account, you may request deletion of your account and associated personal information.
The App provides an account deletion option where available.
You may also contact ASANISE using the support contact provided on this website to request account deletion.
When an account deletion request is processed, we delete or anonymize personal information that we are not required or permitted to retain.
Some information may need to be retained where required by law, for legitimate security purposes, fraud prevention, dispute resolution, accounting, taxation, or other legal obligations.
ASANISE is intended for users who are 18 years of age or older.
We do not knowingly provide the service to children under 18 or intentionally collect personal information from children.
If we become aware that information from a child under 18 has been collected in violation of applicable requirements, we will take appropriate steps to address the situation.
Depending on the feature, you may be able to:
Update your account information
Control location permissions through your device
Control camera permissions through your device
Control notification permissions through your device
Request deletion of your account
Contact us regarding privacy questions
Disabling certain permissions may prevent some App features from functioning correctly.
We may update this Privacy Policy when our services, technology, legal requirements, or privacy practices change.
When we make changes, we will update the "Last Updated" date on this page.
We recommend reviewing this Privacy Policy periodically.
For privacy questions, account deletion requests, or concerns regarding your personal information, please contact:
ASANISE Support
Email: support@asanise.com
App: ASANISE Customer